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    Writer

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    Sold by: Writer 
    Deployed on AWS
    Writer is the fully integrated generative AI platform for enterprises. Transform work across every team.
    4.4

    Overview

    WRITER is the enterprise AI platform for agentic work. We help the world's largest enterprises automate complex workflows and orchestrate work with governed AI agents-so you can automate processes, improve decisions, and scale impact with security, compliance, and control built in.

    WRITER gives everyone a way to design agents for their work. Business users design and customize agents without code, while developers can extend them with pro-code tools, custom APIs, and integrations. Teams get instant value while IT maintains full control through built-in governance.

    WRITER combines native governance and observability with interoperability, so IT can extend monitoring, security, and model guardrails through the tools they already trust. Comprehensive logs support security and auditability. Fine-grained permissions, role-based access, and environment controls ensure the right actions are taken by the right agents under the right conditions.

    Our platform is enterprise-ready, supporting secure deployment options and integrating with your existing stack. We're compliant with SOC 2 Type II, GDPR, HIPAA, PCI, and the ISO trust triad. You keep your data ownership, your controls, and your flexibility, while accelerating time to value.

    That's why leaders at Vanguard, Salesforce, Prudential, and Qualcomm choose WRITER to scale AI safely, strategically, and on their terms.
    Visit us at https://writer.com/ .

    Highlights

    • End-to-end AI agent platform: Build, activate, and supervise AI agents that automate complex, cross-system workflows with governance baked in.
    • Built for everyone: Business users design agents without code; developers extend them with pro-code tools, custom APIs, and integrations.
    • Native governance & observability: Centralized dashboards, fine-grained permissions, and full lifecycle controls ensure compliance at scale

    Details

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    Delivery method

    Deployed on AWS
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    Buyer guide

    Gain valuable insights from real users who purchased this product, powered by PeerSpot.
    Buyer guide

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Writer Platform
    For full platform access
    $350,000.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Description
    Cost/unit
    additional
    Additional Usage
    $1.00

    Vendor refund policy

    All fees are non-refundable and non-cancellable except as required by law.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Support

    Vendor support

    Email support services are available from Monday to Friday.
    support@writer.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly
    By Writer
    By Perplexity Enterprise Pro

    Accolades

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    Top
    10
    In Text
    Top
    100
    In Natural Language Processing
    Top
    10
    In Content Creation, Research

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    1 reviews
    Insufficient data
    Insufficient data
    Insufficient data
    Insufficient data
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    AI Agent Orchestration
    Platform enables design and deployment of AI agents that automate complex, cross-system workflows with built-in governance controls.
    No-Code and Pro-Code Development
    Supports both no-code agent design for business users and pro-code extensibility through custom APIs, integrations, and developer tools.
    Native Governance and Observability
    Provides centralized dashboards, fine-grained permissions, role-based access controls, and comprehensive audit logs for compliance and security monitoring.
    Enterprise Security and Compliance
    Compliant with SOC 2 Type II, GDPR, HIPAA, PCI, and ISO standards with support for secure deployment options and data ownership retention.
    Platform Interoperability
    Integrates with existing enterprise tools and systems, allowing extension of monitoring, security, and model guardrails through trusted third-party solutions.
    Natural Language Processing Interface
    Intuitive search and chat interface enabling users to access, locate, and retrieve information across enterprise and external information systems through natural language queries.
    Generative AI Architecture
    Industry and enterprise-aware generative AI architecture combined with natural language understanding, retrieval AI models, and reinforcement learning technologies.
    Model-Driven Architecture
    Patented model-driven architecture that is model-agnostic and interoperable with major enterprise data stores and applications including Oracle ERP, Salesforce, SAP, ServiceNow, Databricks, Snowflake, Palantir, Workday, and Microsoft Dynamics 365.
    Ranked Results with Data Lineage
    Ranked list of results against all relevant enterprise and external information systems with complete data lineage and source attribution tracking.
    Advanced AI Models
    Leverages state-of-the-art AI models to deliver accurate, context-aware answers with inline citations.
    Real-Time Internet Browsing
    Provides real-time internet browsing capabilities to deliver accurate answers with up-to-date sources.
    Data Privacy and Security Compliance
    Ensures user data is never used to train AI models and complies with SOC2 security standards.
    Single Sign-On and User Management
    Supports single sign-on (SSO) authentication and user management for secure organizational access.
    File Upload and Analysis
    Enables file uploads for document analysis, fact-checking, and automated summarization capabilities.

    Contract

     Info
    Standard contract
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4.4
    114 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    68%
    27%
    3%
    2%
    1%
    2 AWS reviews
    |
    112 external reviews
    External reviews are from G2  and PeerSpot .
    reviewer2818020

    Daily reporting has become faster and reports are now written with fewer errors

    Reviewed on Apr 19, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Writer  is in my daily production activities, specifically creating daily reports. I need to provide a daily analysis of the activities performed within our team, and I share that report with my manager, which helps me create those reports.

    What is most valuable?

    The best features that Writer  offers are the auto-correction, the auto-framing of sentences, and minimizing grammatical mistakes. I particularly appreciate that feature.

    Writer has positively impacted my organization and my work by helping to reduce the daily manual effort of creating reports through the use of AI, allowing us to invest more time in other important activities.

    What needs improvement?

    I find that everything seems to be functioning well with Writer, and nothing is frustrating at this moment.

    For how long have I used the solution?

    I have been familiar with Writer for the past two to three years.

    What other advice do I have?

    My advice for someone considering using Writer is that they should use it so they can also incorporate it into their daily productivity activities to minimize the manual effort in repetitive tasks. I would rate this product a 9 out of 10.

    Mkk Work

    Improves team writing clarity and consistency but has needed more context-aware and faster support

    Reviewed on Apr 16, 2026
    Review provided by PeerSpot

    What is our primary use case?

    The main use case for Writer  is to improve and standardize writing, especially across the team. For example, if I'm writing a report or documentation, it can help refine the tone, fix the grammar, and make sure the content sounds more professional and consistent. A simple explanation would be if I write something such as, 'This data is kind of confusing and not very clear,' Writer  would suggest something such as, 'This data lacks clarity and requires further analysis.' Overall, Writer is mainly used to polish content, maintain consistency, and make writing more professional, especially in work or team settings.

    What is most valuable?

    For me, the best features of Writer are mainly around real-time writing improvement and consistency, which is where I see the most value. The feature I would probably use the most is the real-time suggestions. It gives instant feedback on grammar, tone, and clarity while writing so that I don't have to go back and edit everything later. I also appreciate the idea of Style Guides and Terminology management, especially in a team setting. It helps make sure everything follows the same tone and uses the right terms, which is really useful when multiple people are working on the content. Another useful feature is AI content generation or pre-built templates, where you can quickly create drafts for things such as reports or documentation and then refine them.

    Writer is not just about fixing sentences; it's also really useful for maintaining consistency across different types of content, especially when multiple people are writing. For example, in a team setting, everyone might have different writing styles. Writer helps make sure everything follows a consistent tone and structure, which is important for things such as reports, documentation, or even internal communication. From my perspective, since I worked with data and reporting, Writer can help make technical or data-heavy content easier to understand, which is really important when sharing insights with non-technical stakeholders. Overall, I see Writer as more of a tool for standardizing and simplifying communication, not just basic grammar correction.

    What needs improvement?

    From my experience working with the CST, where communication needs to be clear, accurate, and timely, a tool such as Writer could definitely be helpful, but there are a few areas where it could be better. One thing is that sometimes AI suggestions from Writer can feel a bit too generic or not fully context-aware, especially when dealing with sensitive communication or student-specific situations. In those cases, I would still need to manually adjust the tone to make sure it's appropriate and empathetic. Another thing is that in a fast-paced environment such as CST, where I'm managing scheduling and coordinating with students and faculty, I would want Writer to be very quick and seamless. If it slows down the workflow or requires too much interaction, it can be frustrating. It would also be helpful if Writer could better adapt to institution-specific language or policies, since a lot of our communication follows certain guidelines. Overall, Writer is useful for improving clarity, but I would appreciate seeing it become more context-aware, faster, and better aligned with real-world workflows, especially in environments such as student services.

    For how long have I used the solution?

    I have been familiar with Writer for quite a while and have used it occasionally to improve the writing quality, tone, and clarity in different types of content.

    What other advice do I have?

    If someone is considering Writer, you can use it as a support tool rather than relying on it completely. It works really well to improve clarity, maintain consistency, and speed up writing, especially in team environments where multiple people are creating content. Features such as the real-time suggestions and Style Guides are useful to keep everything aligned. At the same time, I recommend spending some time to understand how Writer fits into your workflow because it's more of an enterprise-focused platform with collaboration and automation features, not just a simple writing tool. I would also suggest always reviewing and refining the output, since it's AI-generated and can sometimes feel generic or miss context. Overall, I'd suggest starting small, integrating Writer into your workflow, and using it to enhance your writing, not replace your thinking. I gave this review a rating of 7.

    Jason M.

    Great for Content Development, Needs Better Guidance

    Reviewed on Apr 15, 2026
    Review provided by G2
    What do you like best about the product?
    I like the interface where I can see the outputs outside the basic chat. It helps me see what I'm creating as I work through it.
    What do you dislike about the product?
    I'm trying to learn and get better at the agentic capabilities versus just the prompt and response. If I could be guided by the AI more in terms of helping me understand when an agentic solution might be the right next step versus me knowing whether I need a WRITER playbook or WRITER agent. It would be great to be guided on what to do next as the AI understands what I'm trying to do. We don't have connectors to integrate with other systems, so the knowledge building is very manual.
    What problems is the product solving and how is that benefiting you?
    WRITER helps with content development and research. I like the interface because I can see what I'm creating as I work.
    Shreya Mangla

    Offline editing has supported long-term document work and signing in varied network conditions

    Reviewed on Apr 11, 2026
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for Writer  is creating documents, editing a document for signing, and formatting a document. For those purposes, I used Writer , and I feel comfortable with it. Recently, I used Writer for creating a freelance agreement document.

    What is most valuable?

    What I liked about using Writer for that freelance agreement is that it has all the formatting features. Usually, Google Docs is compatible only for online features, but Writer allows me to edit offline as well, which was a significant advantage.

    The best features Writer offers are editing, signing, and converting it into any downloadable format. I can use it offline and share it with anyone, either as a link or as a file. Out of those features, I find myself using offline editing and converting most often. I use Writer usually and often on a regular basis. I need to have both features in parallel, and I feel that offline editing is more compatible because sometimes there are network issues in the rainy season, so offline editing is essential. This is the main advantage, unlike Google Docs which does not support that.

    Writer has definitely helped me personally with my work. Usually, Writer is the only app that I always keep downloaded. I never delete it because it is more compatible and easier for me to use.

    What needs improvement?

    If Writer could convert images into any format like WebP and resize them or convert them to JPG, PNG, or any format, that would be great because it would reduce the document size and make it more compatible.

    For how long have I used the solution?

    I have been using Writer for approximately six to seven years.

    What do I think about the stability of the solution?

    Writer is stable for me with no issues or crashes.

    What do I think about the scalability of the solution?

    Writer can definitely handle it in all ways if my needs grow. Most of the companies I know, which I have worked with, usually prefer Writer over Google Docs.

    How are customer service and support?

    I have not had any chance to meet or contact customer support for Writer, but I am sure that the service will definitely be great.

    Which solution did I use previously and why did I switch?

    Previously, I used Google Docs and switched to Writer because Google Docs is completely online, and in offline format, it feels too heavy. I had to switch from Google Docs to Writer.

    What's my experience with pricing, setup cost, and licensing?

    Regarding pricing, if I ever had a chance where I want to update or use multiple features, I would like to go to the pro version, but currently, I do not need that. I think the pricing is good as I checked those prices, and they seem reasonable. The setup will definitely be easy, and I do not face any issues. I have also heard that customer support is easy for me to use.

    What other advice do I have?

    If a person can use Writer and work on the same document, that would be great. I am not sure whether that feature is there or not, but there is no frustrating feature about Writer. All the features are good and easy to use. I rate Writer 10 out of 10 because all the features that I prefer are there in Writer, and I feel it is a good choice. There is nothing frustrating about Writer thus far. Writer is the best choice and can help in formatting, editing, and converting files into any format. In today's time, I do not think Google Docs can compete with Writer as it is outstanding.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Bhanu Prakash D.

    Fantastic Tool for Documentation, Needs Better Prompt Engineering

    Reviewed on Apr 08, 2026
    Review provided by G2
    What do you like best about the product?
    I use WRITER mainly for writing documentation, creating presentations, and also for code snippets. It's been a fantastic tool for an 'agenting' experience, where it effectively manages HTML files and applications for onboarding or educational experiences. This is especially true for the agent degree part. WRITER is pretty powerful and serves as a great tool. The agenting AI experience is impressive. Whatever I ask WRITER to create, whether it's an HTML application, a PDF, or infographics, the tool performs fantastically, especially when I provide the right prompt. It does a very good job in creating detailed PDFs by accessing source PDFs and HTML applications like 'click to open.' I've done that and it's been a great experience. Also, the initial setup was a cakewalk; you just log in and you're good to go, making it very easy.
    What do you dislike about the product?
    I think Writer needs to have updated information, especially retrieval arguments to generative AI, to verify if the document is accurate or not. Sometimes it accesses outdated information, which can affect the summary section. It also lacks support for creating the right prompt, which can be challenging since not everyone is good at prompt engineering. It would be great if Writer could help create a detailed prompt that users could review, making the customer journey smoother.
    What problems is the product solving and how is that benefiting you?
    WRITER helps summarize documents, giving me a gist of the content to decide if it's worth reading, especially useful for long documents.
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