Listing Thumbnail

    Blue Triangle Enterprise - Digital Experience Management

     Info
    Enterprise Customer Experience Business Analytics and Monitoring
    Listing Thumbnail

    Blue Triangle Enterprise - Digital Experience Management

     Info

    Overview

    The Blue Triangle SaaS Digital Experience Management (DEM) Platform provides real-time insights to ensure optimal business outcomes and superior digital experiences.

    Monitor and analyze your end-user experience to accurately predict the revenue impact of improving website performance, enhancing and monetizing the pages that generate the greatest revenue, and continuously monitor site and third-party environments.

    Our proprietary Real User Monitoring (RUM) and Synthetic Monitoring is the engine that fuels a powerful, predictive digital experience management platform that maps page performance to online sales, calculates the Revenue Uplift at optimum page speeds, enables you to drive higher online cart sizes, and boosts conversion rates.

    Blue Triangle's Digital Experience Analytics help large online companies to refine the customer journey in real-time to find and fix user journey friction and frustration. In one centralized view you can uniquely correlate performance to business metrics and gain a better understanding of how tolerant your customers are to the speed of your site, down to the millisecond.

    With the Blue Triangle DEM Platform, automatically identify pages where speed most impacts conversions. Locate the pages that are sensitive to site slowness to prioritize optimization initiatives and maximize your budget to benefit from the best return on investment.

    Measure the performance and reliability of your website with the most advanced and fully integrated RUM and Synthetic Monitoring Solution in the industry.

    Our Synthetics offer the most accurate and actionable real Chrome browsers from points around the world to measure the performance of your website from multiple geographies. Receive alerts when your site is experiencing issues and drill down to the root cause of why your web pages are slow regardless of whether the problem is from your content or content from a third-party service.

    Check for availability, get real-time alerts, and improve mean time to resolution. You can test single URLs or use Selenium Scripts to navigate your checkout process in repeatable ways. Included Features:

    • Online Business Correlation to Performance and Core Web Vitals (CWV)
    • Real-Time Customer Journey and Bottom of the Funnel Analysis
    • Real User Monitoring
    • Synthetic Monitoring
    • Tag and Content Governance
    • Detect micro-outages with Error State Tracking.
    • Leverage screen shots and film strips to see what your customers experience any time.
    • Drill down to HAR File for precise error and header details for every browser network request.
    • Diagnose the cause of slow pages and poor CWV.
    • Utilize JavaScript Function Tracing to trend poor-performing JavaScript
    • Monitor your site's health 24X7 with Powerful Dashboards.
    • Track CSP violations to observe and remedy content violating your content security policy.
    • We keep your trending data for 2 years for you to review.
    • Easily Export your data via our API.
    • Send alerts to third-party services like Slack, Pagerduty, and ServiceNow.

    Highlights

    • Measure the digital experience of your end users and quantify the impact of poor web and native application experience on your business metrics.
    • Monitor site availability & JavaScript errors. Ensure 100% uptime and identify when and where JavaScript errors are occurring.
    • Visualize the performance and loading order of your first and third-party JS functions. See where these functions load in relation to other files to better diagnose performance issues.

    Pricing

    Blue Triangle Enterprise - Digital Experience Management

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (19)

     Info
    Dimension
    Description
    Cost/month
    Active Sites
    Number of Active Sites. Each Site has it's own RUM Tag and Synthetic
    $21.00
    User Seats
    Number of Portal Login Seats
    $5.00
    10M RUM Pages Per Mon
    10 Million RUM Page Beacons per Month and Resource Timing Trending
    $1,616.00
    10 M Custom BPM
    10 Million Custom Data and Email Beacons Per Month (BPM)
    $517.00
    10 M Native App BPM
    10 Million Native App SDK Beacons Per Month (BPM)
    $517.00
    100K Synth RB per Month
    100K Real Browser Synthetic+Screen Shots+Film Strip+JS Func Trace/Mon
    $779.00
    100K API Checks/month
    100K API Checks to to test API Endpoints Measurements per month
    $65.00
    100K NHC per Month
    100K Network Health Checks (NHC) measurements per month
    $61.00
    10 User CI
    10 Users Access to the Competitive Index
    $129.00
    50 SLA Slots
    50 SLA Threshold Alert Monitors
    $70.00

    Vendor refund policy

    Monthly SaaS services can be canceled at any time. Annual Contracted Services are not subject to refund.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Similar products

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    0%
    0%
    0%
    0%
    0%
    0 AWS reviews
    |
    14 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Amany E.

    Companies interested in third level information

    Reviewed on Aug 19, 2024
    Review provided by G2
    What do you like best about the product?
    Blue Triangle truly stands out in relation to the ability to integrate multiple KPIs across departments. This consolidated view is useful to make the first assessment about which are the potential issues that could be affecting the company.
    What do you dislike about the product?
    Blue Triangle provides contextual performance details, it lacks certain analytical depth. It does not have session recordings or user behavior heat maps, both of which would come as beneficial when wanting to pinpoint user difficulties at a detailed level at length.
    What problems is the product solving and how is that benefiting you?
    Blue Triangle helps to avoid initial difficulty in identifying issues by offering a control panel for several metrics. This rationalises the first point of contact between departments dealing with complaints regarding websites or applications.
    Retail

    Blue Triangle has proven itself time and time again.

    Reviewed on May 27, 2020
    Review provided by G2
    What do you like best about the product?
    Blue Triangle's ability to record, capture, display, and provided a mechanism to dissect real-user traffic is instrumental in highlighting areas for opportunity for overall site improvement from the codebase, customer experience, and revenue.
    What do you dislike about the product?
    Blue Triangle's toolset is robust, beyond just real-user monitoring. Hence, any opportunity to use tool-tips, provide overviews, and best practices within the UI would be beneficial. This will help ease the initial adoption for some of the non-technical users.
    What problems is the product solving and how is that benefiting you?
    We've used the real-user monitoring to look into a variety of topics, such as; bounce rates, top converting paths, campaign journey flows, revenue opportunities for tag governance, and CSP implementation to name a few.
    Recommendations to others considering the product:
    Start a dialogue now. You won't be disappointed!
    NICHOLAS P.

    Solid experience. Ridiculously rich data.

    Reviewed on May 27, 2020
    Review provided by G2
    What do you like best about the product?
    Pretty much any web insight is available some way. Incredible support team.
    What do you dislike about the product?
    The portal can be clunky at times to get the right view. Takes a high learning curve as a result. There is room to improve some QOL areas. To their credit, they are incredibly responsive and accepting of our recommendations.
    What problems is the product solving and how is that benefiting you?
    We are analyzing RUM for our site to understand the opportunity areas for speed optimization.
    Hospitality

    Cutting edge performance analysis

    Reviewed on May 27, 2020
    Review provided by G2
    What do you like best about the product?
    Blue Triangle has the most cutting edge, in-depth analytics around page performance impacts.
    What do you dislike about the product?
    There is opportunity to improve the portal to make certain types of data easier to find, slice and dice.
    What problems is the product solving and how is that benefiting you?
    We are able to identify the business impact of slow page load times, and then drill into specific areas contributing to these issues.
    Recommendations to others considering the product:
    Consider a trial of the product to identify which pages on your site may be contributing the most to lost revenue due to slow page load times.
    Kevin J.

    Almost everything I could ask for in amonitoring product!

    Reviewed on Aug 05, 2019
    Review provided by G2
    What do you like best about the product?
    I am able to get both high level and detailed aggregate data across a large time frame. The Comparison ability is currently unmatched in all the monitoring products I have tested. Development and marketing teams are very responsive to issues and feature requests I bring up.
    What do you dislike about the product?
    Currently have not implemented synthetic Time To Interactive. Comparison chart hard to read / present due to sorting based on change percentage instead of by actual time shift.
    What problems is the product solving and how is that benefiting you?
    Couldn't live without this product for tracking page trends and comparison to competitors. Have been able to reduce homepage page onload time by 3(!!) seconds in 6 months! Also great for tracking third party tagging presence and impact on our site performance.
    Recommendations to others considering the product:
    Definitely worth it for the cost involved! Easily make back the revenue due to smart targeting and ROI determination for performance improvements!
    View all reviews