Sold by: SS&C Blue Prism
Deployed on AWS
The SS&C Blue Prism Intelligent Automation (IA) platform is designed to automate and digitize the execution of knowledge-based work. Digital workers are deployed into business operations without disruption and work by emulating the way people use business systems, the decisions they make, and the processes they follow, to augment, replace, or digitize manual processes. Two deployment options available: You can choose for Blue Prism to host your licenses in our cloud environment on AWS or purchase the licenses here to install in your own AWS environment. To get help with creating your own AWS environment for the solution, purchase the license here and then visit our BYOL listing to run the Cloudformation template.
4.5
Overview
To help you in your automation journey, choose the deployment that is best for you, Blue Prism licenses hosted and managed by us in SS&C Blue Prism® Cloud on AWS, or SS&C Blue Prism® Enterprise to allow you to deploy the solution in your own AWS managed environment.
SS&C Blue Prism® Cloud on AWS is a fully managed, intelligent automation platform as a service (PaaS) which empowers organizations to accelerate their business transformation, while significantly reducing their total cost of ownership. The platform provides a pool of intelligent digital workers that emulate actions of people performing repetitive, time-intensive tasks, enabling your employees to focus on higher-value work. Blue Prism Cloud on AWS includes a fully managed, secure platform with a guaranteed SLA (business continuity, monitoring and incident management), pre-configured digital workers that use software and AWS services including OCR, ICR, human-machine forms (no code) and a dedicated instance tailored to specific customer requirements. We also offer a flexible commercial model via private offer that allows the client to scale up and down on AWS as the client requires.
The BPC package tiers here on marketplace all include 5 production digital workers and 1 development digital worker for our Intelligent Automation PaaS, Basic Support included, plus our Silver level Knowledge Support package to assist you with automations.
Please note the Flex Worker Overage is only applicable for Private Offers where a Flex Worker arrangement has been agreed in advance.
SS&C Blue Prism® Enterprise includes everything you need in one all-inclusive license to host the platform in your own AWS instance, including the Digital Workforce, Design Studio, and Control Room. Once you purchase the license, you may go to our BYOL listing for Blue Prism to vend the AMI and CFn ($0) for up to 10 DW to assist with deployment. The package here includes 5 digital workers with Production Support.
Interested in a custom offer? Please reach out to us at AWSMarketplace@sscinc.com to begin the private offer process.
Highlights
- Intelligent digital workers with predictive orchestration: AI-enabled digital workers with machine-learning based orchestration to maximize the efficiency and flexibility of process automations, regardless of complexity. Write once and reuse any given process step or connector.
- End-to-end automation lifecycle and seamless integration: Design, develop and manage the end-to-end lifecycle of automations, with no code or low code integration to every available AWS service or third-party software through the Blue Prism Digital Exchange or AWS Marketplace.
- Prefer we host and manage it for you? No problem! Blue Prism Cloud provides a fully hosted and managed intelligent automation platform: Support, maintenance, and platform upgrades to ensure 99.9% uptime. Site-to-site VPN to a secure, extensible and scalable platform on AWS.
Details
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Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
5 BPC DWs plus Knowledge | BPC 5 Digital Workers with Production Support and Knowledge Support | $131,800.00 |
5 BPC DWs | BPC 5 Digital Workers with Production Support - NO KNOWLEDGE SUPPORT | $115,600.00 |
5 BPE DWs | BPE 5 Digital Workers with Production Support - License Only | $74,750.00 |
Dimension | Cost/unit |
|---|---|
Flex Worker Overage Per Hour | $25.00 |
Vendor refund policy
No refunds.
Legal
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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
See more about our support levels here: https://www.blueprism.com/customers/support/ . Knowledge Support Overview: Knowledge Support (KS) is focused on delivering enablement and enhancement of skills sets against the feature and functionality of the Blue Prism Cloud platform and Blue Prism products; Knowledge Support is not to be used in place of product or platform support provided via your Maintenance package. Knowledge Support is an add-on Service which complements the Blue Prism University (BPU) web-based, self-paced courses. Courses on Blue Prism University will allow you and your team to develop the skills and knowledge required to utilise the Blue Prism Cloud platform and products. KS sessions can be used to cover a multitude of topics aligned to the BPU courses, and provide you with practical guidance for the use of your platform and the development of automations within your environment and circumstances. This may include best practice techniques, approach to building processes or quite simply generic automation troubleshooting. Knowledge Support can be booked in blocks of two hours through the Blue Prism Cloud Knowledge Support Booking Portal. Customers may book standard KS sessions (as identified in the Portal, such as: Analyst) or may book Custom Knowledge Support Sessions specific to a particular issue or topic. For Custom KS, a Custom Knowledge Support Consult session must be scheduled - this short consultation session is to understand your request and to appropriately assign one of our Subject Matter Expert to conduct the Custom KS Session. Follow the "sign up here" link posted to https://portal.blueprism.com/customer-support/discover-our-support-packages to create a login for our support page.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SS&C Blue Prism
By Tray.ai
By Corezoid.com
Top
10
In Intelligent Automation, ML Solutions, Collaboration & Productivity
Top
25
In Data Integration
Top
50
In Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Enabled Digital Worker Orchestration
Intelligent digital workers with machine-learning based orchestration to maximize efficiency and flexibility of process automations, with write-once reusable process steps and connectors.
No-Code and Low-Code Integration
No code or low code integration capabilities to AWS services and third-party software through Digital Exchange and AWS Marketplace for end-to-end automation lifecycle management.
Process Emulation and Decision Automation
Digital workers emulate human actions, decisions, and business process workflows to automate repetitive and time-intensive tasks across business operations.
Managed Platform with High Availability
Fully managed intelligent automation platform as a service with guaranteed 99.9% uptime SLA, including support, maintenance, platform upgrades, and site-to-site VPN connectivity.
Pre-Configured Digital Workers with OCR and ICR
Pre-configured digital workers leveraging optical character recognition (OCR), intelligent character recognition (ICR), and human-machine forms for automated document processing.
AI Agent Development
Build and deploy AI agents using low-code workflows and templates with access to foundation models from Amazon Bedrock for creating adaptable AI workflows.
Enterprise Application Connectors
Built-in connectors for enterprise tools including Salesforce, Slack, Jira and other platforms to enable seamless integration across business applications.
Data Protection and Governance
PII tokenization, audit trails, and data access controls to strengthen governance and ensure secure handling of sensitive information.
Scalable Automation Platform
Unified platform designed to scale automation and AI capabilities across multiple organizational departments including IT, Sales, Marketing, and Finance.
Integration and Workflow Automation
Composable platform for integrating data and applications with low-code workflow capabilities to automate sophisticated internal and external business processes.
High-Performance Event Processing
Ultra-high performance engine capable of handling over 100,000 requests per second with support for thousands of concurrent requests.
Horizontal Scalability
Unlimited horizontal atomic scaling of each component with ability to scale individual components independently or clusterize instances for maximum performance.
Low-Code Process Automation
Cloud-based process building, management, and execution without requiring coding, utilizing automata-based programming with explicit state selection for complex event processing.
Real-Time Monitoring and Dashboards
Real-time dashboard creation and escalation configuration capabilities for process monitoring and business visibility.
Security Compliance
PCI DSS and ISO 27001 compliance certifications meeting fintech-grade security standards.
Standard contract
No
No
No
Customer reviews
Ciciso Miriam
Automation has streamlined email-driven supply chain communication and has boosted customer satisfaction
Reviewed on Feb 14, 2026
Review from a verified AWS customer
What is our primary use case?
I have been using SS&C Blue Prism for the past five years.
Typically, I use SS&C Blue Prism to help store critical information from emails in a standardized data set that allows my supply chain team to utilize the information swiftly and act accordingly. This has saved a considerable amount of time in communication and created more effective communication that helped to honor customer service agreements and increased customer satisfaction in my organization.
While working in last-mile appointment-based supply chain deliveries to high-end customers, SS&C Blue Prism is critical because it allows my company to honor the appointments given to increase customer satisfaction and support sales. Since the appointments are spread throughout the day with limited manpower, we usually miss the appointment and spend a lot of time rescheduling and further delaying existing and future appointments. By automating email communication, we store the information and communicate with the concerned supply chain team so that they can take action simultaneously, optimizing supply chain operations and customer satisfaction.
What is most valuable?
The best features SS&C Blue Prism offers include storing information from emails in a standard data set, auto-reply to emails tailored to the email so that it does not feel robotic or generalized, simple and easy workflow creation, and a flow structure that is easy to read and can be directly used in presentations to customers and management.
Additionally, performing repetitive tasks through automation, which would take a lot of time to do manually, has been excellent with SS&C Blue Prism, especially saving a considerable amount of time, along with rule-based digital and basic tasks.
I have been able to save between twenty to thirty thousand USD per quarter with SS&C Blue Prism by improving communication to optimize supply chain operations, and I have saved two manpower positions per year by automating email communication.
What needs improvement?
In terms of improvements for SS&C Blue Prism, I think the user interface for multiple projects should be improved, adding more preset automations would be beneficial, and making it less costly, especially for small organizations or those working with a tight budget, would be advantageous.
One additional concern is that SS&C Blue Prism has no free trial software, which means I could not learn it in my spare time without the Fujitsu-approved and paid license.
For how long have I used the solution?
I have been working with SS&C Blue Prism for the past five years and eight months.
What do I think about the stability of the solution?
SS&C Blue Prism has been very reliable and stable, with no downtime noticed.
What do I think about the scalability of the solution?
SS&C Blue Prism is very scalable, handling my organization's growth and increased demand very well.
How are customer service and support?
I have reached out to customer support a few times, and they have been responsive and proactive. I would rate the customer support of SS&C Blue Prism nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, setup cost, and licensing, for my organization and other large or mid-size companies, I find SS&C Blue Prism to be suitable. However, for a small organization working with a tight budget, it might be a bit more expensive, so the price should be lowered to facilitate small organizations.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated Microsoft 365 Business as an option.
What other advice do I have?
On a scale of one to ten, I would rate SS&C Blue Prism an eight.
The reason I deducted those two points for SS&C Blue Prism is due to the cost, as it could be a bit more cost-effective and friendly, especially for small organizations. I chose an eight because it helps with process flow and is very easy for a non-technical person to understand, allowing project managers to simply view the flow and grasp the process using standardized icons that are easily distinguishable, in contrast to other tools in the same category, which can be more complex from merely observing them.
To others looking into using SS&C Blue Prism, I recommend it as it offers incredibly simple and vastly complex automation that can also be somewhat cost-effective, especially for mid to large enterprises. It saves massive amounts of time, one hour per person per week in HR and finance internally. Through automation, I have been able to reduce errors and save time and cost, so it is a must-have tool in any organization that employs remote workers, as it is accessible from a web browser.
SS&C Blue Prism is also beneficial for organizations needing to quickly outsource part of their process automation without having to purchase additional software licenses and requirements. My overall rating for SS&C Blue Prism is eight out of ten.
Biwod Duncan
Automation has saved thousands of hours by processing bulk data and managing emails efficiently
Reviewed on Feb 13, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for SS&C Blue Prism is to automate repetitive tasks which do not require human intervention. We primarily use it to automate repetitive tasks which do not require human intervention. A few HR processes have already been automated. A couple of accounting functionalities are in the process of automation. Once completed, it will be able to handle this task without any hassle. We are offering our clients the option to include this in their own processes, and talks for this are in the finalizing stages.
A quick specific example of a task I have automated with SS&C Blue Prism is that it can very easily handle a large amount of data. There have been instances when more than 10,000 lines of customer data were processed overnight as bots divided work among themselves. Also, since it can handle emails as well, we do not need to worry about manually doing it later on to share the logs and results.
What is most valuable?
The best features SS&C Blue Prism offers include powerful automation, easy-to-use process flow, and excellent integration capabilities. Data manipulation and handling is very easy and user-friendly. It is very secure, especially in handling sensitive data such as credentials.
One of my favorite features of SS&C Blue Prism that stands out is its seamless integration with various systems. This includes features such as load balancing, encryption, audit, and spying modes. The capability proves to be a significant advantage when automating tasks across different applications and platforms, which saves a lot of time.
The email handling feature is spot-on, and we are able to automate these tasks easily, saving a lot of time.
SS&C Blue Prism has positively impacted my organization as it can easily handle a large amount of data, being very scalable. It also saves time through automation of email. It saved a considerable amount of time, more than 5,000 hours of manual work so far. It saved a considerable amount of money as well. The costing metrics will improve largely. It also requires very little coding. Instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes.
What needs improvement?
To improve SS&C Blue Prism, I think the costing is on the higher side, especially for small organizations working on a tight budget. Object recognition could use a little bit of improvement. It is almost there, but if we could do away with almost any need for coding, it will be a great tool and easy to use for everyone.
In terms of improvements for SS&C Blue Prism, it would be beneficial if more tutorials and videos were posted online. Being updated on the new features would be great to make it very easy to use for any person.
For how long have I used the solution?
I have been using SS&C Blue Prism for the past five years.
What do I think about the stability of the solution?
SS&C Blue Prism is stable as it can handle a large number of data, so it is very stable. No downtime, no lagging.
What do I think about the scalability of the solution?
The scalability of SS&C Blue Prism is excellent as it can very easily handle a large amount of data, processing it. An instance when more than 10,000 lines of customer data were processed overnight as bots divided work among themselves demonstrates this capability. We saved time and cost through automation.
How are customer service and support?
The customer support for SS&C Blue Prism is brilliant. They are very proactive and responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used the UiPath Enterprise RPA platform. It is a good tool but open-source, so it has a bit of limitation, but not that much. I would rate both products at par almost, but SS&C Blue Prism is more popular and famous as of now. It is very easy to be embraced by any team. It saves a lot of cost through automation and time. It is very easy to use, with almost no code needed to use it. That is why we switched from UiPath to SS&C Blue Prism.
What was our ROI?
It saved a considerable amount of time, more than 5,000 hours of manual work. It saved a lot of money, with 50 to 60% of our cost saved, especially through automation.
Regarding return on investment, it is easy to handle and automate, saving time and money in a significant manner, especially through automation.
What's my experience with pricing, setup cost, and licensing?
Overall, my experience with pricing, setup cost, and licensing is that for large organizations and medium organizations, it is very cost-effective. But I feel for small organizations, it might not be that affordable. It might be way out of their reach, especially when it comes to budgeting.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated other options such as Unified Functional Testing.
What other advice do I have?
People new to automation will find it a bit tedious at the beginning because object recognition methods will take a while to catch on.
I would rate SS&C Blue Prism a nine out of ten. I did not give it a ten because it is easy to handle and automate. It saves time and money in a significant manner. It also requires less coding, so instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes. It is very scalable.
My advice to others looking into using SS&C Blue Prism is that it is very scalable. It can handle a large amount of data. It can handle emails as well, so users do not have to worry about manually doing it later on to share the logs and results. Although people new to automation will find it a bit tedious at the beginning because the object recognition method will take a while to catch on, everything falls into place eventually.
If you are looking for a great tool to automate your repetitive tasks that are time-consuming and costly, then SS&C Blue Prism is the solution. It saves time and cost. My overall rating for this product is nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Royix Martin
Automation has transformed HR and accounting workflows and now saves thousands of manual hours
Reviewed on Feb 09, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for SS&C Blue Prism is to automate repeated tasks which don't require human intervention and to save time and cost through automation. A few HR processes have already been automated. A couple of accounting functionalities are in the process of automation. Once done, it will be able to handle this task without any hassle. We are offering clients the opportunity to include this in their own processes as well, and talks for this are in the finalizing stage.
What is most valuable?
The best features SS&C Blue Prism offers are that data manipulation and handling is very easy and user-friendly. Email handling is excellent, and we are able to automate this task easily. It is considerably secure in handling sensitive data credentials.
SS&C Blue Prism has positively impacted my organization as it has saved a considerable amount of time, more than 5,000 hours of manual work so far. It has saved a considerable amount of money as well. If their costing improves, this metric will improve largely for all organizations. It requires very little coding, so instead of hiring new people trained in a specific tool, we are able to manage this with the existing workforce with a few weekend classes. This approach is very manageable.
What needs improvement?
People new to automation will find it a bit tedious at the beginning because object recognition methods will take a while to catch on. Pricing for SS&C Blue Prism will need improvement for larger market capture.
SS&C Blue Prism can be improved in that costing is on the higher side, especially for organizations working under a tight budget. Object recognition could use improvement. It is almost there, but if we could do away with almost any need for coding, it will be great, especially for those who are less tech-savvy.
The documentation for SS&C Blue Prism is adequate, but tutorials and online videos would be beneficial if added.
The only other improvements needed for SS&C Blue Prism that I haven't mentioned yet is that costing is higher and object recognition work may need time to be hands-on.
For how long have I used the solution?
I have been using SS&C Blue Prism for the past five years.
What do I think about the stability of the solution?
SS&C Blue Prism is very stable. I have not experienced any downtime or lagging.
What do I think about the scalability of the solution?
SS&C Blue Prism's scalability is excellent as it can easily handle a large amount of data. It grows with my organization's needs and is very scalable.
How are customer service and support?
My experience with SS&C Blue Prism's customer support is that the support is good and with time, online support in other forums is becoming available as well.
Which solution did I use previously and why did I switch?
Previously, we were using UiPath Enterprise RPA platform. The reason why we switched, despite UiPath being a good tool, was that it is open source, so it has some limitations. However, SS&C Blue Prism is more popular and famous as of now. Our team took that into consideration before making the final decision. It is also very easy to use with minimal coding. Additionally, it automates a lot and is easy to handle, saving time and money. Those factors were another big plus. That is why we decided to switch from UiPath to SS&C Blue Prism.
How was the initial setup?
My experience with SS&C Blue Prism's pricing, setup cost, and licensing is that the cost can be high, especially for organizations working under a tight budget, so the price could be more pocket-friendly and user-friendly. The setup is fairly simple. If you could do away with the coding, it would be perfect.
What was our ROI?
I have seen a return on investment with SS&C Blue Prism as it has saved us money and time through automation.
What's my experience with pricing, setup cost, and licensing?
My experience with SS&C Blue Prism's pricing, setup cost, and licensing is that the cost can be high, especially for organizations working under a tight budget, so the price could be more pocket-friendly and user-friendly. The setup is fairly simple. If you could do away with the coding, it would be perfect.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated other options such as Micro Focus LoadRunner .
What other advice do I have?
I calculated the 5,000 hours saved through SS&C Blue Prism by doing a consideration and comparison between our previous tool, which was UiPath Enterprise RPA platform. I can now calculate that we have been able to save 5,000 hours of manual work so far.
My advice to others looking into using SS&C Blue Prism is that it is a good tool that has enabled us to handle a large amount of data. It saves time and cost through automation. Therefore, it is a great tool.
SS&C Blue Prism is very secure in handling our sensitive data credentials, and we have peace of mind. I would rate this product a 9 out of 10.
Dan Clifford
Automation has transformed tedious finance and HR tasks and has saved us hours for meaningful work
Reviewed on Feb 07, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for SS&C Blue Prism is to automate end-to-end processes. I use SS&C Blue Prism Cloud to automate end-to-end processes, and with it, I can quickly scale up or down according to my business needs. Currently, the scope of my use includes the automation of the following processes: data migration from existing legacy systems, capturing and structuring data from incoming requests, information aggregation from various sources, pre-processing input documents using algorithms, passing processed information and documents on to downstream activities and applications, and monitoring compliance and performance standards as per regulatory guidelines.
A specific example of one process I have automated recently using SS&C Blue Prism is in project management, HR, and finance, where it helps save on average one hour per week in HR and finance. I also use it to verify invoices and use OCR to scrape printed documents into an Excel format. This task would usually be done by hand and would be time-consuming as well as tedious, but SS&C Blue Prism's capability allows for human intervention where necessary. It also integrates most of the tools and most of the processes, hence saving time and reducing human error.
How has it helped my organization?
SS&C Blue Prism has positively impacted my organization as the process flow is very easy for a non-technical person to understand. For example, if a project manager wanted to see progress on automation, that manager could simply look at the flow and understand the process. It uses standard flow diagram icons that are easily distinguishable. This is in contrast to other tools like UiPath, which can be more complex from merely glancing at it.
There are massive time savings with SS&C Blue Prism. Saving one hour per person per week in various departments like HR and finance internally is great. All new joiners have had to have new SS&C Blue Prism licenses, which are a bit expensive. This is one of my dislikes.
I can tell you that through the automation of tedious and time-consuming processes, I have been able to save one hour per person per week compared to my previous tool, which was UiPath Enterprise RPA platform.
What is most valuable?
The best features SS&C Blue Prism offers, in my opinion, are its scaling, flexibility, and also the AI and automation.
SS&C Blue Prism's flexibility is very helpful as it is easy to use. It can be used by everyone, so it is highly adopted in my organization. When it comes to automation, it helps to automate most of the tedious processes in my organization, saving time and cost, so it is a very helpful tool.
SS&C Blue Prism also has a very intuitive and powerful user-friendly interface.
What needs improvement?
SS&C Blue Prism can be improved as it has no free trial software, which meant I could not learn it in my spare time. Also, the software looks like Windows 98 compared to other sleeker and newer software such as UiPath. If you have not been strict with yourself in learning and laying out your process flow, it can get very messy very quickly.
Regarding needed improvements, the training is seamless, and the customer support has been there to support me. The integration with other tools is not as seamless as it could be. The reporting and user interface are very user-friendly, and I have no problem with those aspects.
For how long have I used the solution?
I have been using SS&C Blue Prism for over five years.
What do I think about the stability of the solution?
In my experience, SS&C Blue Prism is very stable.
What do I think about the scalability of the solution?
SS&C Blue Prism's scalability is that it is a highly scalable tool.
How are customer service and support?
The customer support for SS&C Blue Prism is great. They are very responsive and supportive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used UiPath Enterprise RPA platform before choosing SS&C Blue Prism.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that the licensing can be a little bit expensive compared to other alternatives such as UiPath RPA. The setup becomes easy and seamless when I have undergone the learning curve.
What was our ROI?
I have seen a return on investment with improved performance and work efficiency. I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks. It is scalable to the entire team and department, which reduces workloads.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated other options such as Automation Anywhere .
What other advice do I have?
Regarding my main use case, SS&C Blue Prism is working on its own AI and machine learning. However, SS&C Blue Prism's existing integration with Google Cloud , Amazon, and Microsoft AI is incredibly potent.
My advice to others looking into using SS&C Blue Prism is that if you need to save time through automations, especially when automating repetitive and time-consuming tasks, reduce human errors, and save on cost, then SS&C Blue Prism is the right tool for your organization.
I have additional thoughts about SS&C Blue Prism as it has been a great tool and a game-changer. It improves my performance and work efficiency. It has been very scalable to the entire team and department. It has enabled me to complete more tasks and projects on time thanks to the automation capability of SS&C Blue Prism. I have given this product a rating of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Combs Peterson
Automated email workflows have improved appointment delivery accuracy and boosted customer satisfaction
Reviewed on Feb 03, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for SS&C Blue Prism includes that it helped a lot in storing critical information from emails in a standardized data set that allows our supply chain team to utilize the information swiftly and act accordingly. It saved a lot of time in communication and focused on more effective communication that helped us honor customer service agreements and increase our customer satisfaction.
In a specific example of how SS&C Blue Prism helped with storing email information and improving communication, while working in last-mile, appointment-based supply chain deliveries to high-end customers, it was very critical that our company honors the appointments given to increase customer satisfaction and support sales. Since the appointments are spread through the day with limited manpower, we usually missed the appointments and spent a lot of time rescheduling and then further delaying existing appointments and future appointments. With automating email communication, we were able to store the information and communicate with the concerned supply chain team so that they could take action simultaneously and optimize supply chain operations and customer satisfaction.
We also use SS&C Blue Prism for auto-reply to emails tailored to each email so that it does not feel robotic or generalized.
What is most valuable?
In my opinion, the best features SS&C Blue Prism offers are that it is very effective. It offers a free trial and premium integration. It also offers workflow creation which is simple and easy. The flow structure is easy to read and can be directly used in presentations to customers and management. Additionally, it includes auto-reply to emails tailored to each email so that it does not feel robotic or generalized. Storing information from emails in a standardized data set is another great feature. The user interface is very intuitive and user-friendly.
The user interface of SS&C Blue Prism is very intuitive and user-friendly, making it very easy to use all the features. It can be used by any kind of tech-savvy personnel.
SS&C Blue Prism has positively impacted our organization as we were able to save at least $10,000 USD per quarter by improving communication to optimize supply chain operations. It also saves two manpower per year by automating email communication.
What needs improvement?
SS&C Blue Prism can be improved because it has no trial software, which meant I could not learn it in my spare time without a PG-2 approved and paid license. This delayed my learning and led me to pursue UiPath instead, which has a community free edition that is very powerful.
Additional needed improvements for SS&C Blue Prism include that if you have not been strict with yourself in planning and laying out your process flow, it can get very messy very quickly. More forethought is needed to create a workflow compared to competitors.
For how long have I used the solution?
I have been using SS&C Blue Prism for the last three years.
What do I think about the stability of the solution?
SS&C Blue Prism is very stable.
What do I think about the scalability of the solution?
The scalability of SS&C Blue Prism is highly scalable, as it grows with my organization's needs.
How are customer service and support?
The customer support for SS&C Blue Prism is very proactive and reliable 24/7.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Automation Anywhere and UiPath automation platforms before choosing SS&C Blue Prism.
What was our ROI?
I have seen a return on investment with SS&C Blue Prism, specifically massive time savings of one hour per person per week in HR and finance internally. All new joiners have had to have new SS&C Blue Prism licenses, which are a bit expensive. Additionally, I have noticed savings in time, especially on improved collaboration and quickly scaling.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing of SS&C Blue Prism is that the licensing cost can be a bit expensive compared to its competitors, but the setup was straightforward and easy.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated other options, specifically Automation Anywhere .
What other advice do I have?
My advice to others looking into using SS&C Blue Prism is that it is easy to use. SS&C Blue Prism has an amazing user-friendly interface which is very easy to use if you have prior experience working with RPA . It becomes a mess if you have too many ongoing projects, but it is quite good for people who are new to the industry. I would rate this product an 8 out of 10.