Automation has saved thousands of hours by processing bulk data and managing emails efficiently
What is our primary use case?
My main use case for SS&C Blue Prism is to automate repetitive tasks which do not require human intervention. We primarily use it to automate repetitive tasks which do not require human intervention. A few HR processes have already been automated. A couple of accounting functionalities are in the process of automation. Once completed, it will be able to handle this task without any hassle. We are offering our clients the option to include this in their own processes, and talks for this are in the finalizing stages.
A quick specific example of a task I have automated with SS&C Blue Prism is that it can very easily handle a large amount of data. There have been instances when more than 10,000 lines of customer data were processed overnight as bots divided work among themselves. Also, since it can handle emails as well, we do not need to worry about manually doing it later on to share the logs and results.
What is most valuable?
The best features SS&C Blue Prism offers include powerful automation, easy-to-use process flow, and excellent integration capabilities. Data manipulation and handling is very easy and user-friendly. It is very secure, especially in handling sensitive data such as credentials.
One of my favorite features of SS&C Blue Prism that stands out is its seamless integration with various systems. This includes features such as load balancing, encryption, audit, and spying modes. The capability proves to be a significant advantage when automating tasks across different applications and platforms, which saves a lot of time.
The email handling feature is spot-on, and we are able to automate these tasks easily, saving a lot of time.
SS&C Blue Prism has positively impacted my organization as it can easily handle a large amount of data, being very scalable. It also saves time through automation of email. It saved a considerable amount of time, more than 5,000 hours of manual work so far. It saved a considerable amount of money as well. The costing metrics will improve largely. It also requires very little coding. Instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes.
What needs improvement?
To improve SS&C Blue Prism, I think the costing is on the higher side, especially for small organizations working on a tight budget. Object recognition could use a little bit of improvement. It is almost there, but if we could do away with almost any need for coding, it will be a great tool and easy to use for everyone.
In terms of improvements for SS&C Blue Prism, it would be beneficial if more tutorials and videos were posted online. Being updated on the new features would be great to make it very easy to use for any person.
For how long have I used the solution?
I have been using SS&C Blue Prism for the past five years.
What do I think about the stability of the solution?
SS&C Blue Prism is stable as it can handle a large number of data, so it is very stable. No downtime, no lagging.
What do I think about the scalability of the solution?
The scalability of SS&C Blue Prism is excellent as it can very easily handle a large amount of data, processing it. An instance when more than 10,000 lines of customer data were processed overnight as bots divided work among themselves demonstrates this capability. We saved time and cost through automation.
How are customer service and support?
The customer support for SS&C Blue Prism is brilliant. They are very proactive and responsive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used the UiPath Enterprise RPA platform. It is a good tool but open-source, so it has a bit of limitation, but not that much. I would rate both products at par almost, but SS&C Blue Prism is more popular and famous as of now. It is very easy to be embraced by any team. It saves a lot of cost through automation and time. It is very easy to use, with almost no code needed to use it. That is why we switched from UiPath to SS&C Blue Prism.
What was our ROI?
It saved a considerable amount of time, more than 5,000 hours of manual work. It saved a lot of money, with 50 to 60% of our cost saved, especially through automation.
Regarding return on investment, it is easy to handle and automate, saving time and money in a significant manner, especially through automation.
What's my experience with pricing, setup cost, and licensing?
Overall, my experience with pricing, setup cost, and licensing is that for large organizations and medium organizations, it is very cost-effective. But I feel for small organizations, it might not be that affordable. It might be way out of their reach, especially when it comes to budgeting.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated other options such as Unified Functional Testing.
What other advice do I have?
People new to automation will find it a bit tedious at the beginning because object recognition methods will take a while to catch on.
I would rate SS&C Blue Prism a nine out of ten. I did not give it a ten because it is easy to handle and automate. It saves time and money in a significant manner. It also requires less coding, so instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes. It is very scalable.
My advice to others looking into using SS&C Blue Prism is that it is very scalable. It can handle a large amount of data. It can handle emails as well, so users do not have to worry about manually doing it later on to share the logs and results. Although people new to automation will find it a bit tedious at the beginning because the object recognition method will take a while to catch on, everything falls into place eventually.
If you are looking for a great tool to automate your repetitive tasks that are time-consuming and costly, then SS&C Blue Prism is the solution. It saves time and cost. My overall rating for this product is nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Automation has transformed tedious finance and HR tasks and has saved us hours for meaningful work
What is our primary use case?
My main use case for SS&C Blue Prism is to automate end-to-end processes. I use SS&C Blue Prism Cloud to automate end-to-end processes, and with it, I can quickly scale up or down according to my business needs. Currently, the scope of my use includes the automation of the following processes: data migration from existing legacy systems, capturing and structuring data from incoming requests, information aggregation from various sources, pre-processing input documents using algorithms, passing processed information and documents on to downstream activities and applications, and monitoring compliance and performance standards as per regulatory guidelines.
A specific example of one process I have automated recently using SS&C Blue Prism is in project management, HR, and finance, where it helps save on average one hour per week in HR and finance. I also use it to verify invoices and use OCR to scrape printed documents into an Excel format. This task would usually be done by hand and would be time-consuming as well as tedious, but SS&C Blue Prism's capability allows for human intervention where necessary. It also integrates most of the tools and most of the processes, hence saving time and reducing human error.
How has it helped my organization?
SS&C Blue Prism has positively impacted my organization as the process flow is very easy for a non-technical person to understand. For example, if a project manager wanted to see progress on automation, that manager could simply look at the flow and understand the process. It uses standard flow diagram icons that are easily distinguishable. This is in contrast to other tools like UiPath, which can be more complex from merely glancing at it.
There are massive time savings with SS&C Blue Prism. Saving one hour per person per week in various departments like HR and finance internally is great. All new joiners have had to have new SS&C Blue Prism licenses, which are a bit expensive. This is one of my dislikes.
I can tell you that through the automation of tedious and time-consuming processes, I have been able to save one hour per person per week compared to my previous tool, which was UiPath Enterprise RPA platform.
What is most valuable?
The best features SS&C Blue Prism offers, in my opinion, are its scaling, flexibility, and also the AI and automation.
SS&C Blue Prism's flexibility is very helpful as it is easy to use. It can be used by everyone, so it is highly adopted in my organization. When it comes to automation, it helps to automate most of the tedious processes in my organization, saving time and cost, so it is a very helpful tool.
SS&C Blue Prism also has a very intuitive and powerful user-friendly interface.
What needs improvement?
SS&C Blue Prism can be improved as it has no free trial software, which meant I could not learn it in my spare time. Also, the software looks like Windows 98 compared to other sleeker and newer software such as UiPath. If you have not been strict with yourself in learning and laying out your process flow, it can get very messy very quickly.
Regarding needed improvements, the training is seamless, and the customer support has been there to support me. The integration with other tools is not as seamless as it could be. The reporting and user interface are very user-friendly, and I have no problem with those aspects.
For how long have I used the solution?
I have been using SS&C Blue Prism for over five years.
What do I think about the stability of the solution?
In my experience, SS&C Blue Prism is very stable.
What do I think about the scalability of the solution?
SS&C Blue Prism's scalability is that it is a highly scalable tool.
How are customer service and support?
The customer support for SS&C Blue Prism is great. They are very responsive and supportive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used UiPath Enterprise
RPA platform before choosing SS&C Blue Prism.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that the licensing can be a little bit expensive compared to other alternatives such as UiPath RPA. The setup becomes easy and seamless when I have undergone the learning curve.
What was our ROI?
I have seen a return on investment with improved performance and work efficiency. I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks. It is scalable to the entire team and department, which reduces workloads.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated other options such as
Automation Anywhere.
What other advice do I have?
Regarding my main use case, SS&C Blue Prism is working on its own AI and machine learning. However, SS&C Blue Prism's existing integration with Google Cloud, Amazon, and Microsoft AI is incredibly potent.
My advice to others looking into using SS&C Blue Prism is that if you need to save time through automations, especially when automating repetitive and time-consuming tasks, reduce human errors, and save on cost, then SS&C Blue Prism is the right tool for your organization.
I have additional thoughts about SS&C Blue Prism as it has been a great tool and a game-changer. It improves my performance and work efficiency. It has been very scalable to the entire team and department. It has enabled me to complete more tasks and projects on time thanks to the automation capability of SS&C Blue Prism. I have given this product a rating of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Efficient Workflow Creation with Some Debugging Issues
What do you like best about the product?
I appreciate how effective it is at creating digital workflows, especially when handling large databases. Its intelligent document processing and business process management system really enhance efficiency, which is what I like most about it.
What do you dislike about the product?
To be honest, there are some debugging issues, and I have noticed latency as well. Additionally, the reporting or turnaround time can be challenging.
What problems is the product solving and how is that benefiting you?
We began using SS&C Blue Prism Intelligent Automation primarily to eliminate repetitive manual tasks across several departments, including finance, customer service, and HR. Previously, we spent a significant amount of time on straightforward yet high-volume activities such as verifying data from spreadsheets, updating CRM records, and sending follow-up emails. With Blue Prism, we were able to implement digital workers that now manage these processes in the background with minimal oversight.
Has defined complex workflows and handled detailed automation scenarios efficiently
What is our primary use case?
SS&C Blue Prism is used for all automation cases and process automation. For example, in claims handling and pricing processes in the insurance company, we have automated the process for extracting data from multiple systems and putting this into one system.
What is most valuable?
Writing the workflow and defining the conditions is what I most appreciate about SS&C Blue Prism. We prefer SS&C Blue Prism because we can define the workflow and conditions in detail. We can write all the possible scenarios, and we can also specify what we expect the bot to do if none of the scenarios match.
What needs improvement?
It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the workflow and have a detailed understanding of SS&C Blue Prism. It takes more time to learn compared to other tools in the market which are more user-friendly.
For how long have I used the solution?
I have been using it for close to five years, though not on a daily basis.
What do I think about the stability of the solution?
It requires maintenance. You need to monitor the servers and all the running bots for any errors. It needs a team to handle SS&C Blue Prism automation once it has been developed.
We have a different team who handles SS&C Blue Prism operations, monitoring the daily bots to ensure they are running properly. It's not a case where you develop a use case and then don't need to look into it once deployed. Continuous monitoring is required.
What do I think about the scalability of the solution?
It is scalable from the solution perspective. Sometimes you need to upgrade your server if you have many bots, but otherwise, it maintains good scalability.
How are customer service and support?
We occasionally write emails to them if we're unable to understand some log files or error messages. Generally, we are able to handle the errors ourselves, but we contact them when necessary.
They are very responsive. We have never experienced a case where we sent a message to the support team and didn't receive a reply. They provide very detailed responses that enable us to handle any issues effectively.
How would you rate customer service and support?
How was the initial setup?
The initial setup takes within a week to complete.
What about the implementation team?
Two to three persons should be sufficient for implementation.
Which other solutions did I evaluate?
We also considered UIPath. For very detailed processes with many different cases and complex requirements, I would recommend SS&C Blue Prism. However, for simpler automation processes, UIPath might be more suitable.
What other advice do I have?
This review rates SS&C Blue Prism at 8 out of 10. We use it with an on-premises deployment model through Amazon Web Services (AWS).
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Great product for RPA
What do you like best about the product?
Ease of Use; Segregating of Excpetions; Happy to build Automations
What do you dislike about the product?
Not User Friendly while orchastrating Robots.
What problems is the product solving and how is that benefiting you?
Its Solving Rule based automations and it is benefiting cuatomers worldwide
Excellent and innovative RPA solution
What do you like best about the product?
Continuously innovating the platform to keep up with Business needs and technology. Ease of implementing new processes that requires integration of multiple applications.
What do you dislike about the product?
We encountered intermittent deadlock issues with runtime resources that was difficult to troubleshoot. It doesn't happen often, but enough to be a pain.
What problems is the product solving and how is that benefiting you?
Automation of mundane tasks such as generating/sending reports to internal and external customers, attaching information to SAP, or integrating SAP outputs to other applications. This helps us to free up business hours from our buyers and planners, as well as meeting SLA and quality requirements. More importantly, this is helping us to drive digital transformation.
