SS&C Blue Prism Intelligent Automation

My main use case for SS&C Blue Prism is that I have worked for three clients in finance and customer service-based robots. I have worked for BFSI clients and have built around 30 robots in Enterprise SS&C Blue Prism and around three robots in Desktop SS&C Blue Prism. I have experience using different versions of SS&C Blue Prism from 4.2 to 7.3, including version upgrades. I have also imported various objects provided by Digital Exchange and built use cases for using Work HQ and Agentic AI, which provides Agentic AI solutions. Additionally, I have built a solution using AI Gateway.

For example, I built a reconciliation process for one of the European BFSI clients. In that reconciliation, there is banking data present on a website. We have to download that data, extract data from different sources, perform computations in Excel with some logic and formulas, and reconcile the data to provide a report to the customer. I have also worked on Citrix-based automation, automating highly secured applications in a Citrix environment using surface automation. I have developed some 24/7 robots for critical incidents, such as detecting hacker activities, where alarms are generated.

I would like to add that I have recently used Desktop automation where I developed three robots for a BFSI-based European client, which involved automating a mainframe application.

The best feature of SS&C Blue Prism is that it is a flow-based automation tool consisting of processes and objects, with processes used for developing workflows and objects designed for building reusable components. The object interacts with your applications via Application Modeler, making it best suited for large-scale unattended automation, with strong security features such as role-based access management and credential management. It is particularly effective for BFSI and healthcare industries and is stable for long-running processes, providing different interaction modes such as browser mode, region mode, Java mode, SAP mode, and UI mode. Its architecture includes a resource machine, interactive client, application server, and DB server, allowing controlled access based on user roles to ensure proper functioning. You can develop objects in a flow that consists of various stages, dragging and dropping them as needed, and different stages provided by SS&C Blue Prism can be supplemented with coding in languages such as .NET or C#. One notable feature is the detailed logging, allowing logs to be enabled, disabled, or set to error-only mode based on development phases, which aids in memory management.

I rely most on the flow-based automation as it is easy to understand and aligns with actual business flows, simplifying automation definition. The variety of automation modes is also highly useful. However, I wish the Desktop automation had features that allow defining dropdown values in input stages, as this has required us to recreate automation in other forms, such as using radio buttons instead.

Feature-wise, I appreciate that SS&C Blue Prism is introducing Work HQ, providing Agentic AI solutions, and features such as SS&C Blue Prism Decipher, alongside a vast Digital Exchange resource pool and an effective customer support service. They are quick to respond to any doubts, providing proper solutions and raising unresolved issues as bugs for future versions, demonstrating a commitment to continuous improvement.

I would say the impact of SS&C Blue Prism on my organization is very effective. My organization is a service provider for a European client, and I have worked on that project for around seven years, with additional projects for two more years for different European-based clients. These clients have strong belief in SS&C Blue Prism capabilities and our team's abilities. We have converted manual processes into RPA processes, leading to significant time, money, and quality savings. For example, one client conducts fraud analysis, and the bots we developed in SS&C Blue Prism have saved considerable time, helping to prevent fraud and criminal activities.

The metrics reflect considerable improvements, such as processing 70,000 invoices where previously a human took 15 minutes per invoice, while the robot performs it in two to three minutes. This translates to significant time and cost savings, as the robots saved the equivalent cost of around 30 human efforts across 250 robots in total.

Regarding improvements, I perceive that the Desktop automation needs enhancements, especially in input stages for dropdown options. Additionally, getting started with SS&C Blue Prism development requires more expertise, and it is slower compared to other RPA tools, indicating potential for improvement in development speed and the new Work HQ and AI capabilities still being in the developmental stage may require more use to gain confidence.

I think there could be more certifications available for SS&C Blue Prism, as some older certifications have been replaced. SS&C Blue Prism University is highly useful, providing learning resources, and I recommend suggestions for a clear learning path for new users.

I have nine years of experience in RPA development, with that experience majorly in SS&C Blue Prism.

In my experience, SS&C Blue Prism is stable, with downtime largely limited to maintenance such as version upgrades, requiring only about one to two hours, and typically without frequent issues, with timely support responses to any challenges we face.

SS&C Blue Prism handles scalability well, accommodating increasing workloads and additional robots efficiently, with customer support being responsive and helpful, including options for raising support tickets for quicker resolutions.

They are quick to respond to any doubts, providing proper solutions and raising unresolved issues as bugs for future versions, demonstrating a commitment to continuous improvement.

Our team manages security and compliance by storing data for five years, archiving logs older than seven days while maintaining backups, and implementing strict logging practices. We use Credential Manager for secure storage of credentials, limiting access based on defined rules for user environments.

Before SS&C Blue Prism, I used WorkFusion and trained in UiPath; I find SS&C Blue Prism advantageous in areas such as security for unattended automation and its suitability for BFSI and long-running processes.

In my organization, SS&C Blue Prism is deployed on-premises, utilizing virtual servers for the entire setup.

Our team manages security and compliance by storing data for five years, archiving logs older than seven days while maintaining backups, and implementing strict logging practices. We use Credential Manager for secure storage of credentials, limiting access based on defined rules for user environments.

For training new users or developers on SS&C Blue Prism, we recommend SS&C Blue Prism University courses and provide knowledge transition from senior developers. We offer practical demonstrations and share internal project documents based on our experience.

The return on investment with SS&C Blue Prism is notable, particularly with the reduction in processing times for invoices and movement of employees to more strategic tasks, aided by the effective fraud detection capabilities that have pleased clients.

License management is managed by our project manager and marketing manager, who interact directly with SS&C Blue Prism for renewal processes and acquiring licenses for different environments to prevent any service disruptions for clients.

As a developer, I do not handle pricing or licensing directly, but my organization benefits from a strategic partnership with SS&C Blue Prism that facilitates supportive conditions and assistance for licensing and feature introductions, streamlining the upgrade process.

I would rate SS&C Blue Prism a nine out of ten.

I assign a nine because there is room for improvement, particularly in AI and ML capabilities and related newer features such as Work HQ, which could benefit from more widespread use.

We monitor the health of our SS&C Blue Prism robots using an internally developed health monitoring robot that checks resource machine health and reports any issues. We extract data about processes executed, scanning for exceptions to alert human controllers when necessary.

In my organization, we utilize MS SQL databases with SS&C Blue Prism, as well as support for Oracle DB. SS&C Blue Prism also facilitates REST API integration, enhancing compatibility with other applications.

I have been using SS&C Blue Prism for the past five years.

Typically, I use SS&C Blue Prism to help store critical information from emails in a standardized data set that allows my supply chain team to utilize the information swiftly and act accordingly. This has saved a considerable amount of time in communication and created more effective communication that helped to honor customer service agreements and increased customer satisfaction in my organization.

While working in last-mile appointment-based supply chain deliveries to high-end customers, SS&C Blue Prism is critical because it allows my company to honor the appointments given to increase customer satisfaction and support sales. Since the appointments are spread throughout the day with limited manpower, we usually miss the appointment and spend a lot of time rescheduling and further delaying existing and future appointments. By automating email communication, we store the information and communicate with the concerned supply chain team so that they can take action simultaneously, optimizing supply chain operations and customer satisfaction.

The best features SS&C Blue Prism offers include storing information from emails in a standard data set, auto-reply to emails tailored to the email so that it does not feel robotic or generalized, simple and easy workflow creation, and a flow structure that is easy to read and can be directly used in presentations to customers and management.

Additionally, performing repetitive tasks through automation, which would take a lot of time to do manually, has been excellent with SS&C Blue Prism, especially saving a considerable amount of time, along with rule-based digital and basic tasks.

I have been able to save between twenty to thirty thousand USD per quarter with SS&C Blue Prism by improving communication to optimize supply chain operations, and I have saved two manpower positions per year by automating email communication.

In terms of improvements for SS&C Blue Prism, I think the user interface for multiple projects should be improved, adding more preset automations would be beneficial, and making it less costly, especially for small organizations or those working with a tight budget, would be advantageous.

One additional concern is that SS&C Blue Prism has no free trial software, which means I could not learn it in my spare time without the Fujitsu-approved and paid license.

I have been working with SS&C Blue Prism for the past five years and eight months.

SS&C Blue Prism has been very reliable and stable, with no downtime noticed.

SS&C Blue Prism is very scalable, handling my organization's growth and increased demand very well.

I have reached out to customer support a few times, and they have been responsive and proactive. I would rate the customer support of SS&C Blue Prism nine out of ten.

I previously used UiPath and Appian's RPA platform.

Regarding pricing, setup cost, and licensing, for my organization and other large or mid-size companies, I find SS&C Blue Prism to be suitable. However, for a small organization working with a tight budget, it might be a bit more expensive, so the price should be lowered to facilitate small organizations.

Before choosing SS&C Blue Prism, I evaluated Microsoft 365 Business as an option.

On a scale of one to ten, I would rate SS&C Blue Prism an eight.

The reason I deducted those two points for SS&C Blue Prism is due to the cost, as it could be a bit more cost-effective and friendly, especially for small organizations. I chose an eight because it helps with process flow and is very easy for a non-technical person to understand, allowing project managers to simply view the flow and grasp the process using standardized icons that are easily distinguishable, in contrast to other tools in the same category, which can be more complex from merely observing them.

To others looking into using SS&C Blue Prism, I recommend it as it offers incredibly simple and vastly complex automation that can also be somewhat cost-effective, especially for mid to large enterprises. It saves massive amounts of time, one hour per person per week in HR and finance internally. Through automation, I have been able to reduce errors and save time and cost, so it is a must-have tool in any organization that employs remote workers, as it is accessible from a web browser.

SS&C Blue Prism is also beneficial for organizations needing to quickly outsource part of their process automation without having to purchase additional software licenses and requirements. My overall rating for SS&C Blue Prism is eight out of ten.

My main use case for SS&C Blue Prism is to automate repeated tasks which don't require human intervention and to save time and cost through automation. A few HR processes have already been automated. A couple of accounting functionalities are in the process of automation. Once done, it will be able to handle this task without any hassle. We are offering clients the opportunity to include this in their own processes as well, and talks for this are in the finalizing stage.

The best features SS&C Blue Prism offers are that data manipulation and handling is very easy and user-friendly. Email handling is excellent, and we are able to automate this task easily. It is considerably secure in handling sensitive data credentials.

SS&C Blue Prism has positively impacted my organization as it has saved a considerable amount of time, more than 5,000 hours of manual work so far. It has saved a considerable amount of money as well. If their costing improves, this metric will improve largely for all organizations. It requires very little coding, so instead of hiring new people trained in a specific tool, we are able to manage this with the existing workforce with a few weekend classes. This approach is very manageable.

People new to automation will find it a bit tedious at the beginning because object recognition methods will take a while to catch on. Pricing for SS&C Blue Prism will need improvement for larger market capture.

SS&C Blue Prism can be improved in that costing is on the higher side, especially for organizations working under a tight budget. Object recognition could use improvement. It is almost there, but if we could do away with almost any need for coding, it will be great, especially for those who are less tech-savvy.

The documentation for SS&C Blue Prism is adequate, but tutorials and online videos would be beneficial if added.

The only other improvements needed for SS&C Blue Prism that I haven't mentioned yet is that costing is higher and object recognition work may need time to be hands-on.

I have been using SS&C Blue Prism for the past five years.

SS&C Blue Prism is very stable. I have not experienced any downtime or lagging.

SS&C Blue Prism's scalability is excellent as it can easily handle a large amount of data. It grows with my organization's needs and is very scalable.

My experience with SS&C Blue Prism's customer support is that the support is good and with time, online support in other forums is becoming available as well.

Previously, we were using UiPath Enterprise RPA platform. The reason why we switched, despite UiPath being a good tool, was that it is open source, so it has some limitations. However, SS&C Blue Prism is more popular and famous as of now. Our team took that into consideration before making the final decision. It is also very easy to use with minimal coding. Additionally, it automates a lot and is easy to handle, saving time and money. Those factors were another big plus. That is why we decided to switch from UiPath to SS&C Blue Prism.

My experience with SS&C Blue Prism's pricing, setup cost, and licensing is that the cost can be high, especially for organizations working under a tight budget, so the price could be more pocket-friendly and user-friendly. The setup is fairly simple. If you could do away with the coding, it would be perfect.

I have seen a return on investment with SS&C Blue Prism as it has saved us money and time through automation.

My experience with SS&C Blue Prism's pricing, setup cost, and licensing is that the cost can be high, especially for organizations working under a tight budget, so the price could be more pocket-friendly and user-friendly. The setup is fairly simple. If you could do away with the coding, it would be perfect.

Before choosing SS&C Blue Prism, I evaluated other options such as Micro Focus LoadRunner.

I calculated the 5,000 hours saved through SS&C Blue Prism by doing a consideration and comparison between our previous tool, which was UiPath Enterprise RPA platform. I can now calculate that we have been able to save 5,000 hours of manual work so far.

My advice to others looking into using SS&C Blue Prism is that it is a good tool that has enabled us to handle a large amount of data. It saves time and cost through automation. Therefore, it is a great tool.

SS&C Blue Prism is very secure in handling our sensitive data credentials, and we have peace of mind. I would rate this product a 9 out of 10.

My main use case for SS&C Blue Prism includes that it helped a lot in storing critical information from emails in a standardized data set that allows our supply chain team to utilize the information swiftly and act accordingly. It saved a lot of time in communication and focused on more effective communication that helped us honor customer service agreements and increase our customer satisfaction.

In a specific example of how SS&C Blue Prism helped with storing email information and improving communication, while working in last-mile, appointment-based supply chain deliveries to high-end customers, it was very critical that our company honors the appointments given to increase customer satisfaction and support sales. Since the appointments are spread through the day with limited manpower, we usually missed the appointments and spent a lot of time rescheduling and then further delaying existing appointments and future appointments. With automating email communication, we were able to store the information and communicate with the concerned supply chain team so that they could take action simultaneously and optimize supply chain operations and customer satisfaction.

We also use SS&C Blue Prism for auto-reply to emails tailored to each email so that it does not feel robotic or generalized.

In my opinion, the best features SS&C Blue Prism offers are that it is very effective. It offers a free trial and premium integration. It also offers workflow creation which is simple and easy. The flow structure is easy to read and can be directly used in presentations to customers and management. Additionally, it includes auto-reply to emails tailored to each email so that it does not feel robotic or generalized. Storing information from emails in a standardized data set is another great feature. The user interface is very intuitive and user-friendly.

The user interface of SS&C Blue Prism is very intuitive and user-friendly, making it very easy to use all the features. It can be used by any kind of tech-savvy personnel.

SS&C Blue Prism has positively impacted our organization as we were able to save at least $10,000 USD per quarter by improving communication to optimize supply chain operations. It also saves two manpower per year by automating email communication.

SS&C Blue Prism can be improved because it has no trial software, which meant I could not learn it in my spare time without a PG-2 approved and paid license. This delayed my learning and led me to pursue UiPath instead, which has a community free edition that is very powerful.

Additional needed improvements for SS&C Blue Prism include that if you have not been strict with yourself in planning and laying out your process flow, it can get very messy very quickly. More forethought is needed to create a workflow compared to competitors.

I have seen a return on investment with SS&C Blue Prism, specifically massive time savings of one hour per person per week in HR and finance internally. All new joiners have had to have new SS&C Blue Prism licenses, which are a bit expensive. Additionally, I have noticed savings in time, especially on improved collaboration and quickly scaling.

My experience with the pricing, setup cost, and licensing of SS&C Blue Prism is that the licensing cost can be a bit expensive compared to its competitors, but the setup was straightforward and easy.

My advice to others looking into using SS&C Blue Prism is that it is easy to use. SS&C Blue Prism has an amazing user-friendly interface which is very easy to use if you have prior experience working with RPA. It becomes a mess if you have too many ongoing projects, but it is quite good for people who are new to the industry. I would rate this product an 8 out of 10.

My main use case for SS&C Blue Prism is automating business processes in different areas of the company, for legacy application automations, for SAP, different web services, and we provide that as a platform, so different teams in the company are using that.

And we as a core team also provide consultancy for different product teams and implementations for our own processes.

A specific example of a process I've automated with SS&C Blue Prism is everything around customer care.

We have a lot of customer requests on a daily basis for different use cases, and we have different processes for that.

These processes are mainly focusing on different applications in customer care areas that are supporting the customers in getting support earlier in case they have different questions on a product or they have requests or problems with their article, then they can request different services via an application and RPA processes are handling their requests automatically and providing the service and requesting on internal applications the service that is then executed for the customer.