Sold by: Base14
Deployed on AWS
Vendor Insights
base14 Scout is an enterprise-ready unified observability platform that consolidates APM, logs, metrics, and traces into a single OpenTelemetry-native solution. It replaces multiple monitoring tools while reducing costs and delivering cloud-native observability at scale for modern engineering teams.
- Find root cause in 2 minutes.
- Ship AI with confidence. Prompts, evals and agents tracing.
Overview
base14 Scout delivers unified observability by consolidating logs, metrics, traces, and APM into a single intelligent platform. With full-text search, pattern recognition, and contextual correlation for logs, sub-second queries for high-cardinality metrics, end-to-end distributed tracing with service mapping and dependency analysis, and precision APM with error tracking and performance profiling, teams gain full visibility across their entire infrastructure. Intelligent automation eliminates manual investigation, automatically correlating signals to pinpoint root causes in seconds rather than hours.
Built natively on OpenTelemetry standards, Scout ensures zero vendor lock-in with 100% data portability. Deploy in minutes with auto-instrumentation and drop-in collectors - no complex configuration required. The platform scales to petabytes with smart columnar compression while maintaining query response times under 2 seconds. Enterprise-grade features include multi-tenant support, configurable extended retention, built-in compliance controls, and horizontal auto-scaling for production workloads.
The result is a significant reduction in monitoring costs by replacing 5+ fragmented tools with one unified solution. Engineering teams eliminate context switching between dashboards, break down data silos, and accelerate mean time to resolution with cross-signal correlation via an intuitive SQL-based interface.
Highlights
- Unified Observability Platform - Consolidate logs, metrics, traces, and APM into one intelligent platform, eliminating tool sprawl and data silos with sub-second cross-signal correlation.
- Replace 5+ fragmented monitoring tools with a single OpenTelemetry-native solution that scales to petabytes without the enterprise price tag.
- Zero Vendor Lock-In - Deploy in 5 minutes with auto-instrumentation and drop-in collectors. Built on open standards for 100% data portability and vendor independence.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Platform Fee | Base platform fee [ Mandatory ] | $0.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Metric samples ingested (millions/month) | Each data point in a metric series. Billed per million samples ingested per month. | $0.10 |
Log events ingested (millions/month) | Each log record ingested. Billed per million events per month. | $0.25 |
Trace spans ingested (millions/month) | Each span in a distributed trace. Billed per million spans, excludes GenAI spans. | $0.25 |
GenAI/LLM spans ingested (millions/month) | Each GenAI/LLM span with prompt, completion, tokens, and cost. Billed per million spans. | $1.00 |
RUM sessions (thousands/month) | Browser and mobile RUM sessions, combined under one meter. Billed per 1,000 sessions. | $1.40 |
Dimensions summary
You pay a mandatory Platform Fee as the base subscription. On top of that, five usage meters bill separately by the volume of observability data you send. Four meters count telemetry signals per million per month: metric samples, log events, trace spans, and GenAI/LLM spans. Trace spans exclude GenAI spans, which carry their own meter with prompt, completion, token, and cost detail. The fifth meter counts browser and mobile RUM sessions per thousand per month. Each meter scales independently with your usage, so you pay for the signal types and volumes you actually ingest.
Top-of-mind questions for buyers
A RUM session is one browser or mobile monitoring session. Base14 combines both web and mobile sessions under one meter, billed per 1,000 sessions per month. Session tracking captures device model, OS version, network type, and battery state automatically, but each session still counts as a single billed unit.
General trace spans bill on one meter and explicitly exclude GenAI spans. GenAI/LLM spans bill on their own meter because each carries extra detail: the prompt, completion, token counts, and cost. Sending LLM telemetry accrues charges on the GenAI meter, not the standard trace span meter.
You pay the mandatory Platform Fee every month as a fixed base. The five usage meters then bill independently by the volume of each signal type you ingest. Your total adds the platform fee plus each meter's charge. High-volume signal types, such as logs or spans, typically drive the largest usage portion.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Customer may request support through the following channels: i. Dedicated support channel on Slack: #-base14 (Available 24x7 for ticket submission) ii. Email Support: support@base14.io (Monitored during Support Hours)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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