Zuora: Enterprise Monetization at Scale

My main use case for Zuora  is as an administrator, where I provide user access and remove access from users who have left the company.

A quick specific example of a task I have done recently in Zuora  involves going to Zuora, accessing the repository, providing access to the user, and adding their email ID. There is a new Zuora update, which is the latest one, and that is the only change in Zuora login now.

The best features Zuora offers are that it is user-friendly and not complicated. You simply go to login, go to the users, and add or remove users without much complexity.

The simplicity of Zuora helps me in my daily work as it mostly does not take more than five minutes to add or remove any user, which saves us time to focus on other work.

Zuora has positively impacted my organization as it is primarily used for financial records, including billings and other business needs for the business team. The specific outcomes and improvements my organization has seen with Zuora include that the reports are on time, it is online integrated, and it gets updated nearly every hour through auto-updates from the bank reconciliation and accounts with account details of the company.

It would be beneficial to have an improved dashboard.

I have been working with Zuora for nearly three years.

Zuora is stable.

Zuora's scalability is good as it is easy to use and can handle growing needs easily.

I do not interact with customer support for Zuora. We raise support tickets instead.

Neutral

Before Zuora, we used Oracle.

I have seen a return on investment with Zuora as it saved time.

The pricing, setup cost, and licensing are managed by the company management, not by me.

Before choosing Zuora, we evaluated other options including SFDC  Billing and RevMart.

Zuora is up to mark as of now and is good for user-friendliness and for the business as it gets updated every hour.

My advice for others looking into using Zuora is that it is a good tool for business use to get real-time data for the financials.

My company is a partner of this vendor.

I have provided all the information and found this interview to be comprehensive with no changes needed for the future. I would rate this review a 9.

I have been using Zuora  since the time I joined Motive, which is May 2021.

Initially, I was using Zuora  for looking at customer accounts, for account merges, and similar tasks, but since 2023, I have transitioned to the Zuora admin role. Since that time, I am using Zuora for managing users within the system. Along with that, I use Zuora for initiating refreshes for the sandboxes. I also use Zuora for SOX audit review documentation creation as I am the Zuora admin.

A specific task I do in Zuora as an admin that stands out in my daily workflow is creating user accounts. For example, when a new user is onboarded in our company and they have to use Zuora for their daily job responsibilities, I create their profiles in Zuora One ID and send them an invitation.

I am still using Zuora for account merges and looking at customer accounts and their information; however, my main use case remains user management in Zuora, creating reports for SOX audit reviews and other documentation, along with reviewing the audit trails.

In my experience, the best features that Zuora offers are that all payments and billing are reconciled regularly and in a timely manner, and Zuora One ID is really good when it comes to managing users. Previously, it was difficult to manage user profiles, but with One ID, things have become simpler and it is now easy to manage users.

Zuora is our main billing platform, so it is driving our customers' payments and subscriptions, positively impacting our environment. While there are sometimes issues or outages, Zuora support has become really effective and they help us all the time. Zuora is always there for us and has positively impacted us when managing customers across the US, UK, Canada, Mexico, and beyond.

From my perspective as a Zuora admin, when it comes to time saved, my user management section using Zuora One ID clearly shows that time is saved. Additionally, customers' subscriptions are managed timely and they are charged as per their subscription and billing dates, making everything smooth for our organization.

There have been some bugs which Zuora support has been unable to fix until now. For example, when we initiate sandbox refreshes, access of users who are only in the sandboxes gets wiped off, forcing me to recreate their accounts from scratch, although their entries exist in Zuora One ID, creating confusion and manual work. It has been a year and a half since this issue arose, and I believe it should have been fixed by now, as it is a significant problem when kicking off sandbox refreshes.

Additionally, we faced issues with new payment method types rolled out in Q1 2025 that created confusion as they reflected under users' names, which should not happen.

I have been using Zuora since the time I joined Motive, which is May 2021.

Zuora is stable and good in my experience.

Zuora is handling everything perfectly, especially as we recently expanded into the Mexico market and the UK Europe market. Zuora has managed this expansion very well.

Customer support is really good, as they reply right away and assign the engineers immediately. However, certain issues, such as the user access removal during sandbox refresh, are still unresolved, indicating that support can be helpless when code changes are required.

Neutral

Zuora has been our one and only solution since I joined.

While I do not have access to metrics regarding return on investment, I can see that a lot of time was saved thanks to Zuora, and using Zuora's features for managing subscriptions and customer accounts has helped us save employee costs.

I was not involved in the procurement of Zuora, so I am not familiar with the options that were considered.

Zuora is near perfect, but it has to first fix the two issues I mentioned—specifically the sandbox refreshes issue that has been plaguing us for more than a year, and this contributes significantly to my rating of nine out of ten.

I was not involved in the pricing cost and licensing and I am not part of the procurement team, as I mentioned earlier, I am a Zuora admin.

Zuora is perfect for managing customer accounts, payments, and billing. Everything happens on time, and their customer support is good, so I would definitely recommend Zuora.