I use the solution in my company since it helps the subscription business. The tool helps businesses manage their product catalogs and content contacts. It also helps with accounts like how much revenue has been generated to keep track of all that. It also helps integrate with other applications and CRMs, like Salesforce. We can also complete reports and all of that with the tool.
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Zuora makes it easier to manage recurring billing and subscriptions.
What do you like best about the product?
I like that Zuora lets us automate recurring billing, handle different plans and currencies, and make customer upgrades or downgrades easily. The financial reports are also very useful to track recurring revenue.
What do you dislike about the product?
It can be a bit complex at the beginning, but once you get used to it, it saves a lot of time and reduces billing errors.
What problems is the product solving and how is that benefiting you?
to manage recurring billing and subscriptions
General Review
What do you like best about the product?
It simplifies most of the accounting big pictures aspects with just one application that replaces ERP and CRM
What do you dislike about the product?
Is not so advertised as other platforms, found it by chance.
What problems is the product solving and how is that benefiting you?
Most of the cookie cutter accounting quirks are resolved by using it, from an accountant standpoint.
Makes complex billing simple; has a kind of steep learning curve
What do you like best about the product?
The flexible pricing models is the best thing about Zuora. Being able to support multi faceted pricing plans and renewals without a lot of manual work is what stands out. The dashboards and reporting capabilities give good visibility into metrics and KPIs. Overall the tool has highly automated the work done by analytics team and automated it and hence we are more efficient in our day to day work.
What do you dislike about the product?
Like any new software, Zuora can be overwhelming. It has kind of a steep learning curve. some of UI isn't very intuitive so if you haven't worked with complex saas systems before you might struggle. Because of many custom integrations, our use case took more developer time than expected. The cost is high as well.
What problems is the product solving and how is that benefiting you?
Our billing system was manual and hence there were a lot of errors in invoicing and delays in revenue reconciliation and that has changed since we adopted Zuora. Billing cycles are reliable, invoicing is more accurate and revenue recognition is compliant and does not take as much effort and time. The automation has helped us save hours in time, gained better financial visibility and led to more intangible benefits like better planning and forecasting for future.
Once you’re over the learning curve it makes subscription billing way easier to manage.
What do you like best about the product?
Zuora does what it promises—it’s strong on subscription management and billing automation. Once you get the hang of it, the platform really cuts down on manual work and makes reporting a lot cleaner. The integrations with CRM and finance tools are also solid, which helps keep everything connected.
What do you dislike about the product?
It’s not the most intuitive system at first. The UI feels a bit dated, and it takes time (and training) to feel comfortable navigating all the features. Customization can also be a bit clunky if you don’t have technical resources to support it.
What problems is the product solving and how is that benefiting you?
Great for scaling businesses that rely heavily on recurring revenue. We’ve been able to streamline billing cycles, reduce errors, and get clearer insights into customer accounts. It saves us hours each month and makes finance processes smoother overall.
Easy to Use with Great Support
What do you like best about the product?
Zuora is pretty straightforward once you get the hang of it, and the customer support team has been super helpful whenever I’ve had questions.
What do you dislike about the product?
It was a bit tough to learn at first—the system felt overwhelming in the beginning—but it gets much easier with time.
What problems is the product solving and how is that benefiting you?
Zuora helps us manage subscription revenue more smoothly by automating billing and tracking changes in customer subscriptions. It saves us a lot of time, reduces manual errors, and gives us better visibility into our revenue, which makes planning and reporting much easier.
Zuora made our billing life so much easier
What do you like best about the product?
How it takes the stress out of managing subscriptions. The billing is accurate, the automation saves us hours, and the reporting gives us real insights without needing a data team. It’s just made everything smoother.
What do you dislike about the product?
The learning and adaptability curve takes time, especially with the more advanced features and some customizations.
What problems is the product solving and how is that benefiting you?
Zuora is helping us solve the headache of managing complex subscriptions and recurring billing. Before, we used spreadsheets and manual processes that slowed everything down and led to errors. Now, invoicing is automated, revenue tracking is cleaner, and we can focus on growing the business instead of fixing billing issues.
Zuora
What do you like best about the product?
Zuora provides strong flexibility in managing subscription billing and revenue recognition. Its automation features reduce manual work, and the platform scales well as the business grows. I particularly like how easily different pricing models can be configured, which helps adapt to changing customer needs. The reporting and dashboards also give good visibility into financial performance.
What do you dislike about the product?
The system can feel complex at times, especially during setup or when making configuration changes. Some processes require multiple steps that could be simplified. The user interface, while functional, is not always intuitive and can take time to learn. Additionally, support response times can sometimes be slower than expected for urgent issues.
What problems is the product solving and how is that benefiting you?
Zuora helps streamline the complexity of subscription management by automating billing, invoicing, and revenue recognition processes. Instead of relying on manual spreadsheets and disconnected systems, everything is centralized, which reduces errors and saves significant time. It also supports compliance with ASC 606, giving confidence in financial reporting. For the business, this means faster month-end close, more accurate revenue tracking, and the ability to scale operations without adding a large back-office team.
Helps automate repetitive tasks, but users may face difficulties when fetching data
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is that it helps subscription businesses keep track of everything, like upgrades, downgrades, and cancellations. If there are repetitive tasks, we can automate them with the tool.
What needs improvement?
Zuora is good, but I have faced some issues while using data queries. While fetching the data, I had faced some issues. The issue with the tool may be because of my limited knowledge.
For how long have I used the solution?
I have been using Zuora for a year and a half or two. I am a user of the tool.
What do I think about the stability of the solution?
It is a stable solution and though we had encountered a few bugs, they were resolved. Stability-wise, I rate the solution a out of ten.
What do I think about the scalability of the solution?
We will be continuously adding accounts as and when a new subscription occurs.
Around ten people use the tool in my company.
How are customer service and support?
The solution's technical support team's ability to resolve issues is good. I am happy with the support team. Mostly, all of our tickets are resolved by the support team.
How was the initial setup?
The product's installation, setup, and deployment phases can be managed by contacting Zuora support.
The solution is deployed on the cloud.
What other advice do I have?
Zuora can be useful if it is a subscription business. There are alternative billing platforms as well. I have been using Zoho, which I think is a stable product.
It would be easy for a beginner to learn to use Zuora. The tool's UI is user-friendly. The tool offers documentation and has a knowledge center, which has all the information and is user-friendly.
I rate the tool a seven out of ten.
Generate invoices, credit memos, debit memos, and handle products—everything is under one roof
What is our primary use case?
I work for a large utility manufacturing company that sells tyres on a subscription basis. I used Zuora to automate their business billing processes.
How has it helped my organization?
Initially, our customer's system was inefficient, using multiple systems for rating, invoicing, finance, and usage-based charging. There were minimal systems involved in their process. Now, they have merged every process into one system under one roof.
Moreover, Zuora has recently launched its AI bot, which can be used within the tenant itself.
What is most valuable?
It can generate invoices and manage all financial transactions within the platform.
It's an end-to-end solution for managing subscriptions. You can generate invoices, credit memos, debit memos, and handle products—everything is under one roof. You can also generate different invoice templates and map financial transactions. Additionally, it can be used to generate reports and analytics.
What needs improvement?
It has been improved a lot. I've seen its growth over two years, with new features being added constantly.
Currently, the data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that. If they improve that section, it would be great.
For how long have I used the solution?
It has almost been two years.
What do I think about the stability of the solution?
I haven't experienced any issues working with it. It's a good platform and easy to use.
What do I think about the scalability of the solution?
It is a scalable product. The only limitation is the ZDQL (Zuora Data Query Language). It's not very efficient and doesn't support many SQL queries or other standard features. If that could be improved, it would be great.
There are around eight to nine users.
The Zuora tenant we used for the client was US-based, but they operated in multiple countries like Mexico and Colombia. We used the same tenant for every project and created entities within the same project.
How are customer service and support?
Zuora has its own technical support. If we encounter any problems, we can raise a ticket internally, and they will definitely help us.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I didn't use a different solution. For me, it was my first time using such a tool.
How was the initial setup?
The initial setup wasn't that complex. It was a bit easy.
- Integration Capabilities: Zuora provides REST APIs, as well as SOAP APIs, which can be leveraged to connect with other systems.
- Deployment strategy: We followed an agile methodology. It was a continuous development and continuous deployment setup.
- Deployment time: Through Zuora's built-in deployment manager, it doesn't take much time. It's easy to deploy. It was completed within a day.
What about the implementation team?
My team lead was the only one who deployed it.
What was our ROI?
Zuora is cost-effective. It does bring value to the company.
What other advice do I have?
I would definitely recommend it. It's a really nice platform. We can use its extensibility, and it's very easy to implement and automate processes.
It can also be integrated with multiple platforms if your business requires working with multiple tools.
Overall, I would rate it a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Helps automate processes, deliver business requirements, and streamline billing operations
What is our primary use case?
I use the solution for development tasks.
What is most valuable?
Zuora Workflow is valuable. It is the main tool I use to automate processes and deliver business requirements. CPR has helped streamline our billing operations.
What needs improvement?
The solution must add more programming languages to build logic. For now, it is purely liquid. It must add some simple JavaScript, Python, or another language. It will improve the capabilities of Zuora.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The production environment is great. However, we tend to see some downtime for the Sandboxes. We can check the website's health. The stability of the Sandboxes must be improved.
What do I think about the scalability of the solution?
The scalability is good enough for my needs.
How are customer service and support?
The technical support team responds quickly. It is great. The responses are helpful. The engineering team tends to respond very fast.
How would you rate customer service and support?
Positive
How was the initial setup?
The ease of deployment depends on the previous system. It could be difficult to map everything if it was a legacy system or a custom software. If we were using a similar software, it could be easier. The developer tools offered by Zuora are good enough. We can migrate the data from Excel spreadsheets. A team of four people deployed the tool in our organization. The product is always deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
The solution is worth the price.
Which other solutions did I evaluate?
I have used Microsoft Dynamics, but it is not entirely like Zuora. We did not do billing in Microsoft Dynamics.
What other advice do I have?
I am a developer. I am a Zuora consultant. We saw the product's benefits after the initial deployment once we had the knowledge to take advantage of its features. In the beginning, it's usually like migration from a legacy system. It is kind of messy. Once we have hands-on experience, we will start seeing the value.
When there is a change in subscription, we have to go through an amendment to the subscription every time. We create a new order and add the new version of the subscription. The tool requires maintenance sometimes. We perform patching to clean up the account and improve the platform's overall performance.
Zuora has a very good Knowledge Center. It also has courses at Zuora University. These are the first things I show the people in the team. I asked my team members to complete Zuora Billing 101. It gives a very good explanation of the capabilities of the tool.
Overall, I rate the solution an eight out of ten.
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