Sold by: Silk Commerce
Deployed on AWS
AI-powered enterprise knowledge hub that transforms scattered institutional knowledge from meetings, Slack, emails, and Drive into a unified, traceable, multi-agent intelligence system.
Overview
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Usage
Silk Commerce AI is an enterprise-grade AI knowledge hub that ingests data from Fathom meeting transcripts, Slack messages, Gmail, Google Drive, Jira/Redmine, and more. It provides role-based intelligent Q&A and generation capabilities across the entire business lifecycle from pre-sales to delivery to post-sales via unified entry points including Slack, MCP, and Web. Key capabilities include: (1) Dual-source data pipeline (real-time + assets) unified into vector space; (2) Multi-agent routing with 4 specialized agents (Knowledge, Customer, Generative, Ops); (3) Citation-first responses with source traceability; (4) MCP Server integration for Claude Code/Cursor in-IDE queries; (5) Quality evaluation with Claude-as-Judge; (6) Full AWS-native architecture on Bedrock, S3, Lambda, VPC. Target users: Sales, Pre-sales Engineers, PMs, BAs, Developers, QA, Customer Success, Management.
Highlights
- 4 specialized AI agents (Knowledge/Customer/Generative/Ops) across the full pre-sales-to-post-sales lifecycle, with MCP Server for IDE integration
- Unify institutional knowledge from Slack, Gmail, Drive, Fathom, and Jira into one searchable hub with source citations
- Deploy entirely within your VPC data never leaves your network, with Bedrock accessed via VPC Endpoints
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
basic | Basic plan | $999.00 |
pro | Pro plan | $1,999.00 |
Dimensions summary
This listing uses a contract model with two plans you choose from: Basic and Pro. You commit to one plan for the contract term and are billed per unit. The two plans are separate tiers, not add-ons. Pick the plan that fits the scope of AI knowledge and agent deployment you need for your B2B commerce operation. The pricing table shows the price for each plan. Both plans deploy AI agents grounded in your structured product and pricing data to support quoting, search, and support workflows.
Top-of-mind questions for buyers
The pricing table bills each plan per unit. The listing does not define what a single unit maps to, such as an agent, a seat, or a volume of data. Contact the vendor to confirm how units are counted before you commit to a plan.
Both plans use a contract model billed per unit and are separate tiers, not add-ons. The marketplace data does not spell out the feature or capacity differences between Basic and Pro. Contact the vendor to confirm the scope each plan covers before choosing.
This is a contract model. You commit to either the Basic or Pro plan for the contract term and are billed per unit. It is not pay-as-you-go. You pick one plan upfront rather than metering actual usage hour by hour.
www.silkcommerce.com
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Vendor refund policy
For refund requests, please contact us directly via email at brook.zhang@silksoftware.com . Please include your AWS Account ID and order details in your email so we can process your request promptly.
Custom pricing options
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
For any assistance, questions, or support needs, please do not hesitate to reach out to us at brook.zhang@silksoftware.com . Our team is here to help and will respond as quickly as possible.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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