Listing Thumbnail

    Contentful Composable Content Platform

     Info
    Deployed on AWS
    Vendor Insights
    More than a headless CMS, Contentful is the API-first composable content platform to create, manage and publish content on any digital channel.
    4.3

    Overview

    Please contact awsmarketplace@contentful.com  to request a private offer.

    Contentful is a content platform that lets you create, manage and distribute content to any platform. Unlike a CMS, we give you total freedom to create your own content model so you can decide which content you want to manage. We provide RESTful and GraphQL APIs so you can deliver your content across multiple channels such as websites, mobile apps (iOS, Android), or any other platform you can imagine. With an uncluttered user interface, Contentful is an efficient tool for creating and managing your content online, alone, or in a team. This product also integrates with business applications like Salesforce Commerce Cloud, SAP Commerce Cloud, Commercetools, and Big Commerce.

    Highlights

    • Orchestrate workflows across your entire content graph with internal and 3rd party data to launch new digital experiences faster.
    • The Contentful platform supports 70 billion API calls per month and thousands of purpose-built apps and integrations.
    • Trust your infrastructure to support your security and data residency requirements.

    Details

    Delivery method

    Deployed on AWS
    New

    Introducing multi-product solutions

    You can now purchase comprehensive solutions tailored to use cases and industries.

    Multi-product solutions

    Features and programs

    Vendor Insights

     Info
    Skip the manual risk assessment. Get verified and regularly updated security info on this product with Vendor Insights.
    Security credentials achieved
    (2)

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Contentful Composable Content Platform

     Info
    Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (21)

     Info
    Dimension
    Description
    Cost/12 months
    Overage cost
    Contentful
    Variable licensing fees, please contact awsmarketplace@contentful.com
    $200,000.00
    -
    Large
    75 Content types, 200k Records, 6 Environments
    $0.00
    -
    Extra Large
    150 Content Types, 1000k Records, 11 Environments
    $0.00
    -
    3XL
    600 Content Types, 4 Million Records, 61 Environments
    $0.00
    -
    Max
    Unlimited Usage, up to current Technical Limits
    $0.00
    -
    Premium Plus Platform
    Plan
    $0.00
    -
    MRDI
    Multi-region delivery infrastructure
    $0.00
    -
    Uptime - Gold
    Service availability
    $0.00
    -
    Support - Gold
    Maximum response time
    $0.00
    -
    Support - Titanium
    Maximum response time
    $0.00
    -

    Additional usage costs (2)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Description
    Cost/unit
    Bandwidth overages per GB/month
    Bandwidth overages per GB/month
    $0.065
    useroverage
    User overage above contract entitlement/month
    $15.00

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law.

    How can we make this page better?

    We'd like to hear your feedback and ideas on how to improve this page.
    We'd like to hear your feedback and ideas on how to improve this page.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

     Info
    Updated weekly

    Accolades

     Info
    Top
    10
    In Content Management
    Top
    50
    In Application Stacks

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    API Architecture
    RESTful and GraphQL APIs for delivering content across multiple channels including websites, mobile apps (iOS, Android), and other platforms
    Content Modeling
    API-first approach enabling custom content model creation with total freedom to define which content to manage
    Workflow Orchestration
    Ability to orchestrate workflows across content graph with internal and third-party data integration
    API Scalability
    Support for 70 billion API calls per month with infrastructure designed for high-volume content distribution
    Enterprise Integrations
    Integration capabilities with business applications including Salesforce Commerce Cloud, SAP Commerce Cloud, Commercetools, and Big Commerce
    Modular Content Architecture
    Supports modular, composable components with visual editor enabling content customization and repurposing across multiple digital channels.
    Multi-Protocol API Support
    Provides Management API, Content Delivery API, and GraphQL API for content distribution across websites, mobile applications, and emerging platforms.
    Security Compliance
    ISO 27001 certified and GDPR compliant with data security measures for content and user data protection.
    Content Lifecycle Management
    Supports complete content lifecycle including creation, management, and delivery with streamlined workflows.
    Global Scalability
    Designed for global scalability enabling teams to deliver digital experiences at scale across multiple markets and channels.
    API-First Architecture
    Structured, modular content management with API-first foundation enabling extensible workflows and integrations across enterprise-scale experiences.
    Brand-Aware Generative AI
    Integrated generative AI capabilities with support for Amazon Bedrock LLMs and agentic framework for orchestrating content, data, and decisions across the digital stack.
    Real-Time Data Activation and Personalization
    Real-time first-party data activation with unified content, commerce, and audience data to build dynamic customer profiles that adapt instantly to context.
    Global Content Delivery Network
    Global CDN with 130+ points of presence ensuring secure and scalable content distribution across multiple regions and channels.
    Enterprise Security and Compliance
    SOC 2 Type II and ISO 27001 compliance certifications with governance controls and security measures for enterprise-grade reliability.

    Security credentials

     Info
    Validated by AWS Marketplace
    FedRAMP
    GDPR
    HIPAA
    ISO/IEC 27001
    PCI DSS
    SOC 2 Type 2
    -
    -
    -
    -
    No security profile
    No security profile

    Contract

     Info
    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4.3
    324 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    56%
    36%
    7%
    0%
    1%
    4 AWS reviews
    |
    320 external reviews
    External reviews are from G2  and PeerSpot .
    Christine Bianka

    Content management has transformed as marketing creates multilingual static pages independently

    Reviewed on Mar 08, 2026
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for Contentful  is that it's an easy way to update content and add translations. Usage of Contentful  APIs to manage entries is also helpful for our business case. Contentful webhooks integrated with Build Kit API allow us to run builds to generate static pages. I've also used Contentful Studio for composed layouts, which was a game changer since the marketing team was able to generate new pages without any development involved, hence saving a lot of time and cost.

    Contentful is also being used by the marketing department and it addresses the need for a CMS to manage the marketing efforts of our company.

    What is most valuable?

    In my opinion, the best features Contentful offers are a free tier for experimenting, great documentation and guides, a marketplace for applications, and simple yet powerful SDKs.

    The SDKs are simple yet powerful, helping to solve the use of complex content structures in a simple and powerful way to expose content across platforms while empowering marketers to build rich experiences.

    Contentful also offers a true visual editor and seamless integrations.

    Contentful has had a positive impact on my organization as it's been a robust tool. Some of the changes that I've noticed since I started using this tool include saving a lot of time.

    In terms of time savings, Contentful helps through fastest content deployments and development time savings since our marketers don't have to rely on the developers. Therefore, I'm able to save a lot of time, such as one to three hours per day.

    What needs improvement?

    One area where Contentful could be improved is the user interface, which needs some enhancements.

    I believe the user interface should be more user-friendly and easy to navigate for new users to make the learning curve smooth.

    Another area for improvement for Contentful is to enhance content migration between traditional platforms to Contentful.

    For how long have I used the solution?

    I have been using Contentful for the past seven years, even in my previous organization.

    What do I think about the stability of the solution?

    Contentful is stable, and I find it very stable.

    What do I think about the scalability of the solution?

    Contentful's scalability is highly robust; it can be used by any size of organization and can fit the needs of any organization.

    How are customer service and support?

    The customer support for Contentful is very responsive and helpful.

    I would rate the customer support a nine out of ten.

    Which solution did I use previously and why did I switch?

    Previously, I used WordPress and Adobe Experience Manager .

    How was the initial setup?

    My experience with pricing, setup cost, and licensing is that the cost is very affordable and can be suitable for any size of organization.

    What about the implementation team?

    I purchased Contentful through the AWS Marketplace .

    What was our ROI?

    I have seen a return on investment, with improvements in agile workflow, empowered teams, and reusable content, hence saving a lot of time and cost.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is that the cost is very affordable and can be suitable for any size of organization.

    Which other solutions did I evaluate?

    Before choosing Contentful, I evaluated other options such as Sitecore Experience Manager .

    What other advice do I have?

    My advice for others looking into using Contentful is that it's very affordable and much simpler to use than other tools. It's well suited for folks who want a simple, clean, easy-to-use tool for content management. It's also suitable for teams with varying levels of technical proficiency, allowing non-technical members easy access to update content and the capability to integrate Contentful into their product.

    Contentful has become an essential tool for our business, addressing some great needs. With Contentful's headless CMS capabilities, I can easily build static websites using modern technologies, making it an ideal solution for any size of organization seeking a low maintenance approach. I rate this product a nine out of ten overall.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Tarun Xiu

    Centralized content control has accelerated web delivery and empowers non-technical teams

    Reviewed on Mar 03, 2026
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for Contentful  is that the platform's usefulness extends beyond marketing alone, as it serves as the primary content management system for our company. The customer success teams rely on Contentful  to manage documentation, marketing materials, and internal data. This has allowed them to coordinate external messaging effectively without depending on developers for deployment.

    Regarding how my teams are using Contentful day-to-day, it has become an essential tool for our business because it is a headless CMS tool, which we use to build static websites using Gatsby.js and React.js for all sizes of organizations from startups to small businesses to large enterprises who need high-quality, modern, low-maintenance solutions. We also use it for my company's primary website, which has been very reliable.

    How has it helped my organization?

    Contentful positively impacts my organization through its ability to manage content across multiple platforms in a unified manner, which simplifies website management, e-commerce operations, and internal sales platform updates. Its user-friendly interface empowers non-technical users, while its robust features streamline workflows and enhance efficiency. It has helped us spend less time maintaining websites, and our clients do not have to worry about the website being hard-coded.

    Contentful has allowed us to be much more flexible with the types of front-end technologies I can use.

    A specific outcome that shows how Contentful has helped my organization is that it has sped up our content creation by 30 to 55 percent.

    What is most valuable?

    What really sets Contentful apart from other competitors is its user-friendly interface that empowers non-technical employees to access, modify, and update content with ease. I appreciate its intuitive design which facilitates seamless updates of photos and written content while providing the ability to revert changes when necessary.

    The best features Contentful offers are full control of the design and functionality, ease of use, content management, a clean modern interface, a high degree of flexibility, and the ability to enable a headless front-end. I can build any front-end I want without having to change my CMS.

    I find myself relying on all of these features often because they are great features. I also appreciate the efficiency gains provided by Contentful. The impact on web page development and content storage has led to reducing the development backlog and enabling quick design and coding of web pages.

    The platform significantly improves productivity in my organization.

    What needs improvement?

    One way Contentful can be improved is that it requires development resources to get the most out of it, which some small organizations may find challenging.

    It would be beneficial to have documentation for entry-level coders to make Contentful easier for smaller organizations or non-technical teams.

    Additionally, it would be beneficial to build in a preview mechanism for more than just entry fields.

    What do I think about the stability of the solution?

    Contentful is very stable.

    What do I think about the scalability of the solution?

    Contentful's scalability is highly impressive because it can be used by all sizes of organizations, including startups and small business organizations as well as large enterprises to manage content effectively.

    How are customer service and support?

    The customer support is very proactive and responsive.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    Prior to using Contentful, my organization was using Storyblok  and WordPress.

    I decided to switch from Storyblok  and WordPress to Contentful because Contentful is better, much easier to use, has smoother integration, is cost-effective, and the support has always been proactive and supportive compared to our alternatives.

    What was our ROI?

    I have seen a return on investment with the fastest content deployments and development time savings.

    Contentful has allowed us to be much more flexible with the types of front-end technologies I can use.

    What's my experience with pricing, setup cost, and licensing?

    Regarding pricing, setup cost, and licensing, this tool can be used by all types of organizations, including startups and small business organizations. The price is very affordable and cost-effective.

    Which other solutions did I evaluate?

    Before choosing Contentful, I evaluated other options, specifically Optimizely  Content Management System.

    What other advice do I have?

    Contentful is a very great tool and a game changer when it comes to content management. I would rate Contentful a nine out of ten according to our experience.

    I chose a nine out of ten because it is a perfect tool that is suited for global apps running in the cloud that need to download the latest content, images, text, or media, as well as support versions of the content entries and entry types as apps grow. The massive benefit is that we are able to reuse the content anywhere we want in any app or any facility we can imagine once it is in the system.

    My advice to others looking into using Contentful is that it is a perfect tool where you can manage your content in a central place. A mobile app would be beneficial, although no one has that yet.

    I find Contentful very easy to use and configure. It is up to the user to manage the content after the models have been created. Contentful is a good tool for managing content effectively.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Elizabeth Michael

    Intuitive content workflows have empowered our team and reduced deployment time significantly

    Reviewed on Feb 26, 2026
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for Contentful  is that it provides us with quick and easy content updates as it is the backend to our website. We use it to make changes, improvements, and updates on our content. We have used other website CMS services to edit content, all of which are not as intuitive as Contentful , so we were really glad our website developer provided us with this software for ongoing changes. From updating photos to written content, Contentful keeps track of everything. For example, should you need to revert any changes, you can pick and choose which version to return to and publish.

    What is most valuable?

    When my team switched to Contentful, I really appreciated how intuitive it was compared to other CMS applications we had used before. The ease it provides when it comes to shaping the images in our online content in a similar way is great. When making content updates, it is very simple finding the portion where the text is placed in order to adjust it. Overall, it is a huge improvement from other CMS services we had been using before.

    Contentful allows us to coordinate externally and manage effectively without depending on developers for deployment. What sets Contentful apart is its user-friendly interface that empowers non-technical employees to access, modify, and update content with ease. Its intuitive design facilitates seamless updates of photos and written content, providing the ability to revert changes when necessary.

    The best features Contentful offers include support for internalized content and versioning capabilities, which further enhance the user experience for apps with a substantial user base. Additionally, the platform simplifies the process of compiling and accessing specific images or business content that would otherwise require multiple platforms or rely on email communication. Other features include a clean, modern interface that is not clunky. The platform also provides full control of design and functionality, ease of use, outstanding version control, seamless media uploads, and great functionality for adding and removing fields to content types, as well as verification and control of input entries.

    Version control has significantly helped my team by contributing to new hire orientation programs and facilitating knowledge advancement within the organization. Furthermore, Contentful's ability to manage content across multiple platforms in a unified manner simplifies website management, e-commerce operations, and internal sales platform updates.

    Contentful has impacted my organization positively as I spend less time maintaining our website, the developer spends less time maintaining our website, and our clients spend less time worrying about their site being hacked or crashing. It speeds up our content creation process, hence saving time from forty to fifty-five percent. It has freed up development and design resources for more important projects. It has given freedom to people to create new pages while keeping some control so they would not make mistakes.

    What needs improvement?

    I believe it would be nice to have some documentation, especially for new learners who are starting.

    A minor issue I have is that Contentful does not have a way to organize fields within an entry.

    I think there needs to be a UI to filter entries for Contentful.

    For how long have I used the solution?

    I have been using Contentful for four years.

    What do I think about the stability of the solution?

    Contentful is relatively stable, with no downtime noticed so far.

    What do I think about the scalability of the solution?

    Contentful's scalability is very good, as it can be used by any size of organization.

    How are customer service and support?

    The customer support for Contentful is very proactive and responsive.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used DatoCMS before switching to Contentful.

    What was our ROI?

    We have seen a return on investment through development time saving and the fastest content deployments.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is that it is very cost-effective and the affordability is very high.

    Which other solutions did I evaluate?

    Before choosing Contentful, I evaluated other options such as Storyblok  and WordPress.

    What other advice do I have?

    My advice for others looking into using Contentful is that it is great for content projects; it is easy in the basics and powerful in complex data-heavy scenarios. Extending the platform is straightforward, and the SDK gives us everything we need. Contentful is a robust tool for content management, translations, and powerful templating tools, and it can be integrated with several tools through webhooks. I would rate this product a nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Margaret Thatcher

    Content workflows have become faster and empower non-technical teams to update pages independently

    Reviewed on Feb 24, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Contentful  is to help manage our documentation, marketing, and some internal data management. It is used by the product, marketing, and customer success teams. Contentful  helps different departments coordinate when it comes to external messaging. This is particularly important when we need to provide a means for non-technical teams to update content without needing to rely on the developers to deploy it.

    What is most valuable?

    Contentful makes it easier for non-technical teams to update content by providing organized, flexible data models with support for a variety of data types and content editors such as WYSIWYG form fields and raw text areas. It has great built-in versioning features with history and draft states, so it is easy to make updates and revert when needed.

    Some of the best features that Contentful offers include organized, flexible data models with support for a variety of data types and content editors such as WYSIWYG form fields and raw text. Contentful has great built-in versioning features with history and draft states, making it easy to make updates and revert when needed. Additionally, it has a very intuitive user interface and good support for multiple spaces, which can be helpful for companies that need separate projects for development, staging, and production. It is also very cost-effective and powerful, and it keeps a history of changes made to the content easily.

    The versioning and multiple spaces features of Contentful have helped my team manage content effectively, as we leverage Contentful's headless CMS capabilities to easily build a static website using modern technology such as GatsbyJS and ReactJS, making it an ideal solution for small businesses and startups seeking a low-maintenance approach. It is a very scalable tool.

    Contentful has positively impacted my organization as it is very scalable, can be used by any size of organization, and is a very cost-effective tool. It helps us save cost, especially when dealing with a lot of content compared to other alternatives. Its intuitive design facilitates seamless updates of photos and written content while providing the ability to revert changes when necessary. It has been a very good tool because I am able to spend less time maintaining websites, and my clients spend less time worrying about their site crashing or being hacked. This tool has allowed me to be much more flexible with the types of front-end technology I can use. Since it is very easy to use for all types of technical users, there is no time wasted. It enabled rapid project delivery and low-cost projects for my organization.

    Since adopting Contentful, we have seen an increase in sales and marketing from 45% to 65%. More work is delivered due to reusability and other features within a shorter time and with less manual effort.

    What needs improvement?

    Contentful could be improved on documentation for adoption to the platform and to enhance content migration between traditional platforms to Contentful.

    It would be beneficial if there were a way to migrate data between spaces, such as from staging space to production.

    For how long have I used the solution?

    I have been using Contentful for the past four years.

    What do I think about the stability of the solution?

    Contentful is very stable. I have not experienced any lagging or downtime. So far, everything has been excellent.

    What do I think about the scalability of the solution?

    Contentful is a very scalable tool that can be used by small, medium, or large enterprises.

    How are customer service and support?

    The customer support of Contentful is one of the best support teams available, always ready to help when needed. They are very responsive and proactive.

    Which solution did I use previously and why did I switch?

    I previously used Dropbox.

    The reason I switched from Dropbox to Contentful is that Contentful is easy, fast, and affordable.

    What was our ROI?

    I have seen a return on investment with faster changes, and new users can easily navigate without prior training or knowledge of CMS to make content updates.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is that Contentful is a very scalable tool that can be used by all sizes of organizations, and the price is very cost-effective and affordable for any organization.

    Which other solutions did I evaluate?

    Before choosing Contentful, I evaluated Windows Azure .

    What other advice do I have?

    My advice to others looking into using Contentful is that if you have a large amount of content that you want to store and categorize, this is a great tool for you. If you want to speed up your time for page creation, this is a great resource for you. You should ensure that you have some development team help to get everything set up so that you can go full stream. It is also very easy to use and update content for both non-technical and technical users, making it a very recommendable tool for content management. Contentful is a modern content infrastructure built for the future of web development and other content management. I would rate this product a 9 out of 10.

    Clifford Mateo

    Structured content has empowered teams to deliver rich experiences faster across channels

    Reviewed on Feb 23, 2026
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for Contentful  is as a headless CMS for clients who want an enterprise-grade platform without the enterprise cost of entry. Contentful  solves the use of complex content structures in a simple and powerful way to expose content across platforms while empowering marketers to build a rich experience. The recent additions of a true visual editor and integration with Netlify ensure we can meet the capabilities of platforms that cost many times more.

    One specific example of a project where Contentful made a big difference is that it serves as a great all-round solution for content projects. It is easy in the basics and powerful in the complex, data-heavy scenarios. Extending the platform is straightforward and the SDKs give you everything you need.

    I would add that it is an easy way to update content and add translation. The usage of Contentful APIs to manage entries is also helpful for our business case. Contentful webhooks integrated with Buildkite  API allows us to run builds to generate static pages. Lastly, we have used Contentful Studio for composed layouts, which was a game-changer since the marketing team was able to generate new pages without any development involved.

    What is most valuable?

    In my opinion, the best features Contentful offers include a free trial for experimenting, great documentation and guides, a marketplace for apps, and simple yet powerful SDKs.

    Additionally, I would mention its flexibility. Contentful's flexibility stands out for me because it is flexible enough for any size of teams to use this tool. It also offers support for multiple locales, asset management, along with the RESTful and GraphQL APIs with global CDNs, and dedicated API endpoints for writing, previewing, and delivering content.

    Contentful has impacted my organization positively because it has been a game changer since we started using this tool. It has enabled rapid project delivery and lowered cost projects for charities especially. This brought us direct client work through partnership. We have also seen faster content deployments and saved development time of approximately 30 percent.

    What needs improvement?

    One improvement I believe Contentful could make is regarding licensing, as there is no way to obtain it for free over time.

    I would add that the user interface to filter entries needs improvement. Content type limitations can be frustrating at times. A comments dashboard is needed.

    Other improvements needed for Contentful include improving the response time from customer support.

    For how long have I used the solution?

    I have been working as a data analyst for the past five years.

    What do I think about the stability of the solution?

    Contentful is very stable; I have not experienced any slowness or lagging.

    What do I think about the scalability of the solution?

    Contentful is highly scalable, allowing us to manage all our organization's content effectively.

    How are customer service and support?

    The customer support for Contentful is good, but they should improve their response time, though they are proactive and available 24/7. I would rate the customer support as a seven out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before using Contentful, we previously used WordPress to manage documentation content. We switched from WordPress to Contentful because WordPress was more flexible, but also prone to inconsistency. We ended up having a lot of hacks to accomplish various WordPress tricks. With Contentful, there is less ambiguity, so content producers are less likely to go astray. We also had our own in-house programmatic template solution for managing content, but this was a previous pain point when we needed to get the development team to do a deploy for every content change.

    How was the initial setup?

    I purchased Contentful through the AWS Marketplace .

    What was our ROI?

    I have seen a return on investment with Contentful because it has saved us valuable development time that was previously spent doing deploys for minor content updates. Contentful has helped us maintain consistent documentation, reducing the time needed to review for consistency. I have not experienced any negative return on investment impacts from using Contentful, but we have run into some limitations in adding too many content models, and the next pricing tier is substantially more expensive.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is that the price is very cost-effective and affordable. I do not have a problem with that.

    However, I find that the licensing can be frustrating, especially for smaller organizations.

    Which other solutions did I evaluate?

    Before choosing Contentful, I evaluated GitHub  and Eclipse as other options.

    What other advice do I have?

    My advice for others looking into using Contentful is that it is a good tool to use in teams with varying levels of technical proficiency, allowing non-technical members easy access to update content and offering strong capability to integrate Contentful into their product. Although it can be a bit of work to implement initially, it will save time in the long run, as marketers and those who use it are able to push updates without needing to do back-end deployments.

    Contentful has a very intuitive and user-friendly interface, along with good support for multiple spaces, which can be helpful for companies that need separate projects for development, staging, and production. I would rate this product a nine out of ten overall.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    View all reviews