Sold by: Fano
Deployed on AWS
Powered by advanced AI technologies, Fano Callinter is an intelligent omni-channel interaction analytics system designed to help enterprises to automatically transcribe calls, and then leverage AI to monitor interactions with customers to ensure compliance, improve customer experience and discover business insights.
Overview
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Call Transcript
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Analysis Dashboard
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AI insights
Powered by advanced AI technologies, Fano Callinter is an intelligent omni-channel interaction analytics system designed to help enterprises to effectively monitor and leverage their interactions with customers.
Fano Callinter automates manual efforts and analyzes every phone call, live chat, and email; transcribes the calls to text; conducts quality assurance, compliance checks and sentiment analysis. By leveraging Fano Callinter, enterprises can enhance their customer services, mitigate compliance risks, lower operational costs by automating quality assurance tasks, and increase productivity and discover business insights in customer interactions.
Fano's ASR engine can accurately process and transcribe multilingual and mixed-language conversations, which is extremely common in natural human conversations in many parts of the world. With Fano's multilingual natural language processing technologies (NLP) and GenAI capabilities, Fano Callinter can identify intentions of the callers, keywords, and discover new trending topics covered in the interactions. Fano Callinter can then perform further analysis such as sentiment analysis, compliance checks, process or workflow checks based on different use cases.
Highlights
- Proven accuracy in multilingual, mixed-language conversations speech recognition.
- In-house R&D team to develop and train proprietary models with domain specific data.
- Key Use Cases include: - Automate sales compliance for banking and financial services industry. - Enhance quality assurance for contact centers or customer service teams with automatic quality management. - Discover business insights for enterprises from the customers interactions, which helps identify potential churn, upsell and cross-sell opportunities.
Details
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Latest version
Operating system
Linux
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Fano Callinter License Fee | Annual subscription for Fano Callinter | $100,000.00 |
Professional Service | Professional service fee for setting up Fano Callinter | $100,000.00 |
Dimensions summary
This listing bills through two separate contract dimensions. The Fano Callinter License Fee covers your annual subscription to the speech analytics platform. It renews on a yearly term and is billed by unit quantity. The Professional Service fee is a separate charge for setting up the platform, also billed by unit. You buy these dimensions independently. The license fee grants ongoing access, while the professional service covers one-time setup and configuration work. Adjust the unit quantity of each dimension to match the scope of your deployment.
Top-of-mind questions for buyers
The Professional Service fee covers setting up Fano Callinter. This includes model customization and fine-tuning with data from your real use cases before the system goes live. It is a setup charge separate from the annual license. The license fee renews yearly; the professional service supports initial deployment and configuration.
Both dimensions bill by unit quantity and appear independently. The Fano Callinter License Fee is your annual, recurring platform access charge. The Professional Service fee covers setup work. You buy each separately and set unit quantities to match your deployment scope. The two charges add together rather than replacing each other.
Fano Callinter can deploy on premise, on cloud, or in a hybrid setup, depending on your project requirements. The annual license covers your subscription regardless of deployment choice. Deployment approach does not create a separate billing dimension here; the two contract dimensions remain the license fee and the professional service fee.
fano.ai
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The License Fee in whole or any part of it paid shall be non-refundable.
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Delivery details
New delivery option 1
Supported services: Learn more
- Amazon ECS
- Amazon EKS
- Amazon EKS Anywhere
- Amazon ECS Anywhere
Container image
Containers are lightweight, portable execution environments that wrap server application software in a filesystem that includes everything it needs to run. Container applications run on supported container runtimes and orchestration services, such as Amazon Elastic Container Service (Amazon ECS) or Amazon Elastic Kubernetes Service (Amazon EKS). Both eliminate the need for you to install and operate your own container orchestration software by managing and scheduling containers on a scalable cluster of virtual machines.
Version release notes
Fano Product Release
Additional details
Usage instructions
Users please make sure to have the license credentials from Fano's customer support
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Fano Speech API (AWS Marketplace) provides Streaming and Async Speech-to-Text with low latency, multilingual code-switching (Cantonese/Mandarin/English), keyword biasing, automatic punctuation, speaker diarization, and webhook callbacks, built for production voice workflows.
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