Sold by: Strata Analytics
SpeakSense-AI Interaction Analytics is a Gen AI-powered solution that transforms 100% of customer interactions into actionable insights to drive better CX, reduce operating costs, and elevate agent performance.
Overview
Unlock Customer Intelligence at Scale with Gen AI.
SpeakSense-AI Interaction Analytics is a Gen AI-powered solution that transforms 100% of customer interactions into actionable insights to drive better CX, reduce operating costs, and elevate agent performance. SpeakSense-AI Interaction Analytics is a comprehensive solution that uses Generative AI and Natural Language Processing to analyze, classify, and summarize customer interactions across voice, chat, and messaging channels. Designed to replace traditional manual tracking and sampling approaches, SpeakSense enables organizations to analyze every customer contact with high accuracy and depth—automatically identifying contact drivers, agent actions, customer sentiment, and business opportunities. The solution generates dashboards, summaries, and insights to support smarter decision-making, process optimization, and real-time performance monitoring. SpeakSense is a proven, scalable, and cost-effective solution currently deployed across multiple industries and markets.
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Discovery & Assessment: Collect voice/chat files and metadata, identify relevant use cases, and assess existing processes and quality models.
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Customization & Configuration: Define prompts, train models, and adapt outputs to specific business needs (e.g., flags, summaries, scorecards).
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Validation and Testing: Ensure accuracy of transcription, classification, scoring, and sentiment detection across data types and languages.
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Deployment & Integration: Launch the solution in production, integrating with dashboards and operational systems.
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Monitoring & Optimization: Track KPIs and model performance through automated dashboards; adjust outputs based on business evolution..
Deliverables
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Full Interaction Analysis: Transcription, classification, and summarization of 100% of interactions.
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Agent Performance Dashboards: Metrics by agent on silence, AHT, compliance, resolution, CSAT/NPS, etc.
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Contact Driver Intelligence: Identification of customer intents, agent actions, and root causes for recontact or churn.
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Forensic Q&A Assistant: Natural language-based search to query business insights and performance patterns.
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Use-Case Specific Outputs: Dashboards and reports tailored for sales effectiveness, retention, bot performance, service gaps, and more.
Highlights
- 100% Coverage at Low Cost: Analyze every customer interaction—no sampling—enabled by efficient AI pipelines and low-cost transcription.
- Gen AI-Powered Insights at Scale: Classify and summarize interactions with high fidelity, reducing reliance on human review and enabling immediate action.
- Proven Results Across Industries: Deployed in telecom, insurance, and financial services, driving measurable improvements in OPEX, CX, and agent performance.
Details
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Delivery method
Deployed on AWS
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Strata Analytics provides comprehensive Customer Support services, ensuring the continuous optimization and performance of our clients' data solutions. We adhere to industry best practices for proactive maintenance and monitoring, incident management, and priority-based request handling, all aligned with predefined service level agreements (SLAs).
Our Customer Support encompasses:
- Proactive Maintenance and Monitoring: We employ continuous monitoring techniques to identify potential issues early on, preventing disruptions and ensuring the smooth operation of your data solutions.
- Incident Management: Our team promptly responds to reported incidents, thoroughly investigating the root cause, implementing effective solutions, and keeping you informed throughout the process.
- Priority-Based Request Handling: We prioritize requests based on their impact on your business operations, ensuring that critical issues receive immediate attention.
- SLA-Driven Service: Our SLAs define clear response and resolution times for various service requests, ensuring you can plan and manage your data operations effectively.
- Expert Resolution: Our team of experienced data engineers and support specialists possesses the expertise to troubleshoot and resolve complex technical issues, ensuring your data solutions remain up and running.
Explore our Use Cases for your Business
We are committed to delivering solutions that drive tangible business impact, focusing on transforming your data into actionable insights. Embark on your cloud and data modernization journey today. Contact us to discover how AWS can unleash the full potential of your workloads. For more information, email us at: info@strata-analytics.us