Retool

We started using Retool  last September, so it has been more than nine months now.

Our main use case for Retool  is an internal operations dashboard built in Retool for our AI agents. Whenever we ship anything to production, we need to monitor it. Previously, we were using Sentry  and other tools, but those are not effective when building AI applications. The QA  review, pilot monitoring, and other monitoring needs require an internal dashboard so that we can actually monitor how our app is performing. Retool is useful in building those internal operations dashboards.

We are using Retool as an internal tool rather than a customer-facing tool.

Retool's best features include QA  review, pilot monitoring, and the ability to build custom dashboards for AI data.

The features of QA review and pilot monitoring have made a difference for my team because we were building this in different tools, which were very time-consuming. Retool was helpful because it is very fast, and we can quickly build the dashboards. Compared to other solutions, the time is 30 to 50% shorter when we are building an internal tool using Retool.

Retool has positively impacted our organization by allowing us to move faster because we are not spending so much time building internal tools.

Regarding specific outcomes, previously, when we were building any internal dashboard, it usually took two to three weeks, but now it can be done in one week. We have seen a return on investment because we are building these internal dashboards 30 to 50% faster, so we are saving approximately 30 to 50% of an employee's time.

I do not have specifics on how Retool can be improved because we are using it for internal tool building only.

Regarding needed improvements, perhaps Retool can focus on not building customer-facing core products in their stack, as they can actually concentrate on building the back end and other components rather than customer-facing items.

I have been working in my current field for eight years.

We have never faced any downtime or issues.

Retool is scalable, and customer support has been satisfactory.

It is very easy to learn and integrate within our database and infrastructure because we are already on Amazon Web Services , and our entire tech stack is on Amazon Web Services . We purchased it through the Amazon Web Services marketplace, so it was easy to integrate, and we never reached out to any customer support, as it is fairly straightforward.

I would rate the customer support an eight on a scale of one to ten.

We were building it in-house before choosing Retool; we were not using anything else prior. We have evaluated others as well, such as Sentry  and others, and Retool stands out because of its AI capabilities.

I purchased Retool through the AWS marketplace.

It is very easy to learn and integrate within our database and infrastructure because we are already on Amazon Web Services, and our entire tech stack is on Amazon Web Services. We purchased it through the Amazon Web Services marketplace, so it was easy to integrate, and we never reached out to any customer support, as it is fairly straightforward.

We have seen a return on investment because we are building these internal dashboards 30 to 50% faster, so we are saving approximately 30 to 50% of an employee's time.

My experience with pricing, setup cost, and licensing for Retool is that it is straightforward but somewhat pricey compared to other industry leaders such as Sentry and others.

I feel it is an eight because it is for internal dashboards and tool building, specifically for when we are using it for QA review and pilot monitoring, among other tasks. There are other market players that promise similar features, which we have not tried, but Retool is somewhat pricey.

My experience with pricing, setup cost, and licensing for Retool is that it is straightforward but somewhat pricey compared to other industry leaders such as Sentry and others.

We have evaluated others as well, such as Sentry and others, and Retool stands out because of its AI capabilities.

It is very easy to learn and integrate within our database and infrastructure because we are already on Amazon Web Services, and our entire tech stack is on Amazon Web Services. We purchased it through the Amazon Web Services marketplace, so it was easy to integrate, and we never reached out to any customer support, as it is fairly straightforward. We use Retool's automation feature for QA review and pilot monitoring, and they are very helpful. Before, we were building these tools internally, which took three to four weeks for each pilot, but now we can build it in a day or a week maximum. Retool handles all the workflows we have right now; they are not ultra-complex workflows but are fairly complex, and I think Retool can adjust and handle complex workflows.

We have never faced any downtime or issues.

I would rate the customer support an eight on a scale of one to ten, and my advice for others looking into using Retool is to check your workflow before buying Retool. If your workflow is ultra-complex, you have to evaluate it very carefully. I would rate my overall experience with Retool an eight.

Private Cloud

Amazon Web Services (AWS)

What do you like best about the product?

What I like most about Retool is how quickly it lets you build internal tools and operational dashboards.

It cuts out a huge amount of boilerplate work—especially for admin panels, workflows, and integrations—so engineering teams can spend more time on business logic rather than rebuilding internal UIs from scratch.

What do you dislike about the product?

One downside is that as applications grow, Retool apps can become harder to maintain and keep organized.

When complex logic is spread across queries, components, and transformers, it can get messy over time, especially with larger teams working in the same app. Performance can also become a concern as apps get heavier, and debugging isn’t always as clear or straightforward as it would be in a traditional codebase.

What problems is the product solving and how is that benefiting you?

Retool addresses the need to build internal tools quickly, without having to create and maintain fully custom applications.

For our team, that translates into building operational dashboards, admin panels, support tools, and internal workflows far faster than we could with a traditional frontend stack. It makes experimentation easier, cuts down on engineering overhead, and enables teams that aren’t directly product-facing to run day-to-day operations more efficiently.

What do you like best about the product?

Retool is brilliant and fast in development of internal tools and this includes operational support, dashboards and admin panels
The platform has a solid and large integration support, which includes APIs, databases, spreadsheets and other cloud services
The program demonstrates flexibility, more so with low code developers, ensuring that they can drag and drop, effectively
Retool focuses on operational effectiveness, and this includes centralized workflow and apps
The app generation involves AI, and this handles every process faster and easier
Retool creates brilliant security solutions and enterprise controls, and this includes permissions, audit logging among others

What do you dislike about the product?

The performance of large apps and complex dashboard gets slow, affecting the results for this app
The price escalates so fast, more so when advanced controls are required

What problems is the product solving and how is that benefiting you?

Retool supports the development of internal tools, more so on app and dashboard development, to handle diverse situations
The app eliminates the time spent by engineering different apps and this involves the automated process
The app ensures there is efficient operational workflow and this replaces spreadsheet and ensures dependability
Retool gives successful API integrations and this includes simplifying databases for easy access and maintenance
Most of operations are well centralized and their control is done in a single app
The visibility of company data is another paramount feature that improves every single aspect of business performance

What do you like best about the product?

It’s the most stable software my company has ever used. It fits all of our use cases, both internally and externally.

What do you dislike about the product?

Nothing at all to complain about. They keep improving all the time, and it shows.

What problems is the product solving and how is that benefiting you?

All of my company’s internal tools.

What do you like best about the product?

I like how practical Retool is for making connections (resources) and the preloaded components. It allows me to create low-code apps quickly, which are visually appealing and connect with various platforms. I enjoy how with a basic panel, our agents can interact with tools like Intercom, Zapier, Linear without needing to give them full access. The preloaded components are a great advantage, as I can create tools in minutes without having to code each element, like a graph or table. Additionally, I find the platform quite intuitive, which allowed us a simple initial setup.

What do you dislike about the product?

Some connections with APIs are still not so up-to-date, which means that sometimes I have to do it externally. Also, the memory limit for libraries that can be downloaded from an app, if it were higher, would be perfect.

What problems is the product solving and how is that benefiting you?

I use Retool to create low-code apps quickly and visually appealing, connecting various platforms. It allows us to interact with tools like Intercom and Zapier without full access, and the preloaded components make it easy to create charts or tables in minutes.