Sold by: Intradiem, Inc
Deployed on AWS
Dynamic Workforce Orchestration is a new approach to managing the large, structured teams that deliver today's customer experience. Across industries, service work happens in environments where demand arrives in queues, staffing is based on forecasts, and performance is measured against strict metrics. These teams-from contact centers to claims processing, healthcare delivery, fraud investigation, back-office and many others-work in silos, making it difficult to respond quickly when demand changes. Dynamic Workforce Orchestration connects these workforces by aggregating real-time data from across systems, analyzing conditions, and triggering automated actions that align people, work, and time, creating greater agility and more consistent customer experiences.
Overview
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Dynamic Workforce Orchestration
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Off-Phone Engagement
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Coaching
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User Productivity Tracking
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Technical Integration Overview
Today's service operations are often static instead of dynamic, siloed instead of shared, and human-dependent instead of hybrid. Intradiem's Dynamic Workforce Orchestration (DWO) helps organizations navigate these operational shifts by enabling real-time adaptation, connected execution, and seamless coordination across people, systems, and automation.
The missing layer across these transformations is orchestration. Intradiem serves as the execution layer that transforms workforce intelligence and operational insight into coordinated real-time action across the enterprise.
By integrating with Amazon Connect and existing enterprise systems, Intradiem helps organizations automate workflows such as coaching, training, schedule optimization, workload balancing, shrinkage reduction, and real-time work prioritization, without disrupting existing technology investments. Powered by Intradiem's patent-protected proprietary rules engine, organizations can continuously respond to changing demand, staffing conditions, and business priorities throughout the day.
Highlights
- Rapid Time to Value: Deploy quickly with minimal lift for IT teams and start realizing measurable operational impact fast. Intradiem customers have achieved 7x ROI (average) through improved productivity, reduced shrinkage, and optimized workforce utilization
- Patented Real-Time Automation Technology: Intradiem's patent-protected proprietary rules engine continuously analyzes real-time workforce and operational data to automate actions the moment business conditions change.
- Service Agility Across the Enterprise: Break down operational silos and coordinate real-time action across contact center and back-office teams to improve employee engagement, operational efficiency, and customer experience.
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/36 months |
|---|---|---|
Core Package | 2 Contact Center Automation Solutions. | $603.00 |
Premium Package | 5 Contact Center Automation Solutions | $1,105.00 |
Enterprise Package | 7 Contact Center Automation Solutions | $1,540.00 |
One Additional Solution | One Additional Contact Center Automation Solution To The Core Or Premium Package | $268.00 |
User Productivity Tracking | Monitors Desktop Activity In Real Time And Automatically Triggers Coaching Or Workflow Actions | $804.00 |
Proof Of Value | POV including Handle Time Assistant & Schedule Adherence Management (one time fee of $100,000) | $100,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AllSolutions | Overage Over Contractual Amount | $0.01 |
Dimensions summary
This contract-based listing bundles contact center automation solutions into packages that scale by how many solutions you get. Core Package includes 2 solutions, Premium Package includes 5, and Enterprise Package includes 7. You can add One Additional Solution to the Core or Premium Package. User Productivity Tracking is a separate option that monitors desktop activity and triggers coaching or workflow actions. AllSolutions covers overage beyond your contractual amount. Proof Of Value is a one-time trial engagement priced as a flat fee, covering handle time and schedule adherence features so you can evaluate results before committing.
Top-of-mind questions for buyers
A solution is a single automation capability, such as schedule adherence management, training and coaching delivery, intraday staffing adjustments, call handling support, or productivity tracking. Core includes 2, Premium includes 5, and Enterprise includes 7. Each capability monitors live operational data and triggers actions automatically without manual work.
The AllSolutions dimension covers overage beyond your contractual amount. If you use more solutions than your package includes, that additional usage bills under AllSolutions. You can also add One Additional Solution to the Core or Premium Package as a set add-on rather than an open-ended overage.
Proof Of Value is a separate one-time engagement, not a package. It is a flat fee covering the Handle Time Assistant and Schedule Adherence Management features so you can evaluate results first. The Core, Premium, and Enterprise packages are the ongoing contract options with more solutions.
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Vendor support
Support Services are accessible via the Support Portal (primary), Email (secondary), or Telephone 888-566-9457.
Customers have 24x7x365 portal access for case submission, tracking, and history.
Intradiem's Support team continuously monitors and prioritizes incoming issues. Priority 1 issues receive a response within 2 hours, 24x7x365. Remaining issues are addressed during standard business hours (Monday-Friday, 8 a.m. - 5 p.m. in the Customer's time zone), excluding U.S. federal holidays.
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