Proofpoint Security

Proofpoint Enterprise Data Loss Prevention (DLP)  is currently being used in parts. The email protection plan is used, though uncertainty exists about whether an added-on plan for the DLP specifically is included.

When first joined, Proofpoint was in the early phases of deployment and was told it was pretty straightforward, especially with the services they provide, such as white glove service. They respond quickly to questions.

The product does a pretty good job filtering out promotional emails and unwanted emails. It effectively filters specific vendors sending out mass mails, not just spam. For important emails, it catches scripts in emails and does a double check on those. Many things noticed over time have been positive, especially the impact on the SOC team, who state that it saves a lot of time and catches phishing attempts early, specifically very custom phishing.

Proofpoint Enterprise Data Loss Prevention (DLP) should probably add something more into their case management process. There are certain things that Proofpoint lacks regarding case management. When incidents come in, it classifies a specific subcategory of what that incident is and creates a ticket for the SOC team. If they could provide more details on the type of incident filing in case management, that would be helpful. This is a hard ask because it requires some form of backend automation workflow. Many tools are starting to adopt their own automation workflows, which is pretty cool.

Occasional mishaps arise related to users' devices affected by Proofpoint or when Proofpoint isn't logging specific device actions. The insider risk tool has been utilized effectively, which monitors employee actions every ten seconds, but there have been mishaps. Additionally, there are moments when specific servers require updates due to mismatched deployment updates, though this is not considered difficult because endpoint engineering counterparts assist, especially during Proofpoint calls.

I have utilized Proofpoint Enterprise Data Loss Prevention (DLP)  for approximately five years.

There was one instance of instability related to a phishing alarm connected to Outlook. It was not major and nothing caused significant downtime within the systems or applications.

Proofpoint Enterprise Data Loss Prevention (DLP) is pretty scalable. The full scalability phase has not been reached yet, as efforts are being made to formalize processes due to frequent M&As. The aim is to have new companies adhere to the same tools. So far, no issues have been encountered, particularly with the smaller companies acquired.

Technical support was contacted via a ticket and they were pretty responsive. Whenever issues arose, the team reached out and a specific TAM stayed on top of it. Initially, tickets were submitted and emails were sent, and the TAM would respond quickly, involving the right people for the tasks.

The quality of their answers is good. Issues have not really been experienced with this specific vendor regarding their responses. They are technical and provide options that help narrow down solutions.

For the deployment of Proofpoint Enterprise Data Loss Prevention (DLP), currently about three people are dedicated to the process or to maintenance and weekly TAM calls. The best estimate that can be given is two or three people. One individual has been observed managing one aspect of Proofpoint products on their own, and it seemed feasible to finish within a month.

The pricing for Proofpoint Enterprise Data Loss Prevention (DLP) is still good. When renewal occurred with Proofpoint, there were no issues with the stated price. The company works with GuidePoint Security as a VAR, which does a good job. So far, there has been no feeling of it being too expensive, which would lead to switching to another solution. Proofpoint adds value and proves its ROI based on the services they provide. Although Abnormal Security  has been pushing, the package that Proofpoint provides is better in the long run, especially since results have been seen in prevention and responses to exercises concerning external files being sent out during various departures.

Attempts have been made to use the Netskope  DLP policy, but it is bundled with whatever they offer, especially with the POP locations. Some people in the company have also looked into other solutions apart from Proofpoint, such as Abnormal Security. This is the current discussion given the many moving pieces.

The overall review rating for this product is 8 out of 10.