Sold by: Halo
Deployed on AWS
Workflow Automation Software that works for you
4.8
Overview
Halo will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best service - to customers and employees alike, doing so consistently and repeatedly. Halo is a single, all-inclusive enterprise platform, and it won't just standardise your processes. It will also deliver valuable analytics, so you can match your service delivery to the true needs of your business - present and future.
Highlights
- Standardise workflows, automate actions and empower employees with a unified ESM portal: a single pane of glass for requests, tasks and approvals.
- Gain 360 degree visibility and automate operations in an easy to use omnichannel CSM platform with integrated service desk, knowledge base and chatbot.
- Centralise your customer data to generate leads, manage your pipeline and automate sales, while running tailored campaigns and proposals with AI support in an all inclusive CRM.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
HaloITSM Named Agent Licences | Named Agent licences for access to HaloITSM | $1,308.00 |
HaloITSM Concurrent Seat | Concurrent seat for access to HaloITSM | $2,580.00 |
Asset Discovery Basic | Halo Asset Discovery Basic (2000 end points per unit) | $2,000.00 |
Asset Discovery Pro | Halo Asset Discovery Pro (2000 end points per unit) | $4,000.00 |
Dimensions summary
Pricing splits into two independent groups. The first covers HaloITSM access, sold per licence. You choose Named Agent licences, each tied to one specific user, or Concurrent Seats, shared across a pool and counting how many agents log in at once. Concurrent seats suit shift-based or occasional-access teams. The second group covers asset discovery, sold in units of 2000 endpoints each. You pick Asset Discovery Basic or Asset Discovery Pro, adding units as your endpoint count grows. You can mix licence and discovery units to match your needs.
Top-of-mind questions for buyers
Each Asset Discovery unit covers 2000 endpoints. An endpoint is a device found through automated discovery, such as a server, laptop, or cloud resource. As your discovered device count grows past 2000, you add another unit to cover the next batch.
A Named Agent Licence is assigned to one specific person who logs in to manage tickets and workflows. A Concurrent Seat is shared across a pool and counts how many agents are logged in at once. Concurrent suits shift-based, 24/7, or occasional-access teams.
HaloITSM licences are priced by agents, not by ticket volume or data. Asset Discovery is priced by endpoints, in units of 2000. So your bill rises when you add agents or cross the next 2000-endpoint boundary, not from ticket activity alone.
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Vendor refund policy
None
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Halo support is available by email, by telephone on regional numbers, and through the online Halo customer support portal. Support is provided free of charge for the duration of the subscription by Halo's own in-house team of product experts, with no reliance on third-party partners, and with offices worldwide we deliver follow the sun coverage 24/7.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
KAWSER A.
HaloITSM: Easy to Use, Modern Interface, and Powerful Tools in One Affordable Package
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
HaloITSM is extremely easy to use thanks to its clean, modern interface and simple drag-and-drop workflow builders. It gives you all the powerful tools you need in one affordable package, without the technical headaches or hidden costs of other platforms.
What do you dislike about the product?
The platform has a steep learning curve because its deep customization requires a lot of manual configuration and "trial and error." Additionally, creating advanced custom reports often requires SQL knowledge, which can be difficult for non-technical users to manage.
What problems is the product solving and how is that benefiting you?
HaloITSM eliminates operational silos by consolidating fragmented tools into one unified, ITIL-aligned platform. This benefits you by automating repetitive tasks, which cuts ticket volume and significantly speeds up resolution times.
James W.
All-in-One, Easy-to-Use Platform—Though Ticket Writing Can Feel Long-Winded
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
It can be great at combining everything you may need such as a knowledge guide, the reporting, the ease of use and very quick to get to know the system
What do you dislike about the product?
It can sometimes feel very long winded when writing a ticket up and then keeps opening new tabs
What problems is the product solving and how is that benefiting you?
It's helping the ticket management and very easy to integrate use of teams chat to be able to contact the user in need of support
Amber H.
Highly Collaborative Halo Developers and Flexible Core Customization
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
We’re able to work directly with the Halo developers to adjust how their core code works. They’re also very easy to collaborate with when we need additional global options.
What do you dislike about the product?
They’re still a relatively young company, so we don’t have many customers who have used them long enough to work through all the kinks or fully identify the opportunities.
What problems is the product solving and how is that benefiting you?
The cost is relatively low for the capabilities you get, such as CMDB, project management, and time tracking.
sotiris s.
Easy Setup and Seamless Platform Integrations
Reviewed on Mar 12, 2026
Review provided by G2
What do you like best about the product?
integration with other platforms, eazy to config
What do you dislike about the product?
i would like more integrations, better knowledge base, easiest report generation
What problems is the product solving and how is that benefiting you?
incident management , project management
Riccardo F.
Efficient Ticketing System with Great AI Features
Reviewed on Jan 28, 2026
Review provided by G2
What do you like best about the product?
I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI capabilities are also a plus, helping us create documentation for common problems and figure out trending data, which enhances our workflow efficiency.
What do you dislike about the product?
I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the program, especially how the ticket goes from cradle to grave.
What problems is the product solving and how is that benefiting you?
I use HaloITSM for our ticketing system to log all IT break/fix tickets from employees. It is simple to set up, easy to use, and helps create documentation for common problems. The AI helps us figure out trending data.