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Beat them all!
What do you like best about the product?
I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving.
The technical support is excellent, and the developers listen to suggestions and implement them.
The technical support is excellent, and the developers listen to suggestions and implement them.
What do you dislike about the product?
Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good!
What problems is the product solving and how is that benefiting you?
We use it to track incidents, change requests, knowledge base articles and assets. It allows us to communicate with customers effectively. As it's responsive and fast, the users don't waste time or get frustrated.
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Excellent ITSM Plarform
What do you like best about the product?
Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality
What do you dislike about the product?
Unable to easily create customized dashboards
What problems is the product solving and how is that benefiting you?
Reduced ticket volume
Best solution with extremely quick time to value and outstanding ROI due to automatization.
What do you like best about the product?
Ease of implementation and completness of features, extrem value compared to what is out there.
What do you dislike about the product?
Not much, looking forward to more recongnition as this solution is gaining traction.
What problems is the product solving and how is that benefiting you?
Ther possibily to have an affordable helpdesk and ticking solution without the needs of programmers. Time to value is very fast, and learning curve quite easy master.
Great product and seamless migration to the cloud
What do you like best about the product?
The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs.
What do you dislike about the product?
The old NetHelpDesk client. Every time an upgrade took place admin credentials were required to run the app. Also didn't perform well for remote workers over a VPN connection.
What problems is the product solving and how is that benefiting you?
All of our emails throughout the business now come through HaloITSM. We are able to keep track, audit, report and use to make business decisions. We are a Manage Print supplier and use this as a ticketing system for our customers and engineers. Customers email, a ticket is raised and assigned to an engineer, issue resolved and ticket closed with SLAs so reporting each month.
Recommendations to others considering the product:
If you are looking ticketing system, seriously talk with HaloITSM. Their customer service is exceptional and easy to work with. I believe the costing are value for money. This has a modern look and feel and will be customisable to any business.
Great service desk application
What do you like best about the product?
Flexibility of the application, great support from the Halo team, Halo can also be used for other parts of our business. No limit to end users, Halo is smaller than some of its competitors so the service is much more personal
What do you dislike about the product?
I haven't come across anything I don't like about Halo, it all works like it should so have no complaints
What problems is the product solving and how is that benefiting you?
The main problem we have solved is the managing of multiple shared mailboxes, we are also able to create forms on our portal for our customers to access
Recommendations to others considering the product:
I would definitely recommend Halo, we did a bunch of demos for these kind of services and found Halos larger competitors to be lacking in flexibility and some of them wouldn't even do a 1 on 1 demo as they obviously dont value their customers enough to give a personal touch.
We are always able to get hold of Halo support when we need it and have been able to do everything we have wanted to do within the confines of Halo
We are always able to get hold of Halo support when we need it and have been able to do everything we have wanted to do within the confines of Halo
Easiest helpdesk to pick up and use, with very help staff
What do you like best about the product?
Ease of use, I have none IT people using the system and they have found it very friendly to use.
What do you dislike about the product?
System adds all the address in the To field of a incoming email to the ticket. Takes 2 seconds to remove the extra email addresses.
What problems is the product solving and how is that benefiting you?
IT support issues and General business support issues
Reliable, fast and a well rounded ITSM system, with excellent support team.
What do you like best about the product?
Very reliable and fast. HaloITSM is easily accessible from any internet based device. Easy to navigate and use. Easy to set up workflows. Most configurations are pretty straight forward and easy to get on with, even with a little training.
It is very useful to be able to convert ticket types and to different workflows with a click of a button.
Integration with O365 is such a useful add on. The Live chat function has proven to be such a useful too especially during the pandemic with staff needing to work from remote locations. User interface is awesome ie: the ability to
The support team is readily available and quick to help with any issues or request. HaloITSM is a well rounded and modern ITSM system competing with the best in the best in the industry at an unbeatable price.
It is very useful to be able to convert ticket types and to different workflows with a click of a button.
Integration with O365 is such a useful add on. The Live chat function has proven to be such a useful too especially during the pandemic with staff needing to work from remote locations. User interface is awesome ie: the ability to
The support team is readily available and quick to help with any issues or request. HaloITSM is a well rounded and modern ITSM system competing with the best in the best in the industry at an unbeatable price.
What do you dislike about the product?
Presently we are still on the old end user portal due to the chat function not available on the new portal. Being on the old portal limits the amount of features accessible including very old and dates user interface.
I hope the new chat feature being developed for the new portal goes live as soon as possible so we can move off the old portal in order to utilise all the new functionalities on the new interface and for a better user experience.
I hope the new chat feature being developed for the new portal goes live as soon as possible so we can move off the old portal in order to utilise all the new functionalities on the new interface and for a better user experience.
What problems is the product solving and how is that benefiting you?
Inability for external customers to access the user portal. This has been solved since migrating to HaloITSM
Inability for IT staff to access the ITSM system outside of the company network.
Inability for IT staff to access the ITSM system outside of the company network.
Recommendations to others considering the product:
I will highly recommend HaloITSM. It’s is a reliable, modern and fully developed ITSM system.
Transitioning to a modern ITSM tool
What do you like best about the product?
Easy to learn, build and setup. Friendly to use from an agent/analyst perspective. Lots of good options available on the system out of the box while also room for a lot of additional customization.
Halo Support/Development team always willing to help and open to feedback/enhancements suggestion and with a relatively quick turn around when implementing new requested feature(s).
Halo Support/Development team always willing to help and open to feedback/enhancements suggestion and with a relatively quick turn around when implementing new requested feature(s).
What do you dislike about the product?
A lot of options available but they are not always well explained / labelled within the tool.
Since there is very little detailed documentation available for the tool you will need to engage your account manager or the Support team when you have questions as there is no reference source material available to find answers on your own.
While always helpful it sometimes feels like there is a lack of framework, or maybe it's just experience, around key processes and interaction with their customer (i.e. release management).
Current reporting / dashboard capabilities are a lacking compared to the competition.
Since there is very little detailed documentation available for the tool you will need to engage your account manager or the Support team when you have questions as there is no reference source material available to find answers on your own.
While always helpful it sometimes feels like there is a lack of framework, or maybe it's just experience, around key processes and interaction with their customer (i.e. release management).
Current reporting / dashboard capabilities are a lacking compared to the competition.
What problems is the product solving and how is that benefiting you?
Provide a standard and easy to use (and deploy) solution to our IT Support teams in order to improve team work and efficiency on a global scale.
Thanks to its strong points the tool was easily adopted by our teams and so we now have a much greater visibility on what is going on within our IT estate. From an IT service perspective it allows us to have a better understanding at what we are doing well and what needs to be improved. Finally from a Management perspective the tool gives an easy and instant view on teams activity and so help identify where further attention might be needed.
Thanks to its strong points the tool was easily adopted by our teams and so we now have a much greater visibility on what is going on within our IT estate. From an IT service perspective it allows us to have a better understanding at what we are doing well and what needs to be improved. Finally from a Management perspective the tool gives an easy and instant view on teams activity and so help identify where further attention might be needed.
Excellent Service Desk Solution
What do you like best about the product?
The webapp is modern and easy to use, very customisable. Excellent and speedy support always on hand, updates are released often and bring new features all the time.
What do you dislike about the product?
We use Halo around the world and the translation on self-service is limited although not a deal barker for us.
What problems is the product solving and how is that benefiting you?
Easy communication across a large IT team based around the world. Easy to use along side an ITSM framework ensuring standards are maintained across our whole company.
Recommendations to others considering the product:
The produced we used before Halo was very static and any customisation was difficult and very costly to implement. Halo is the complete opposite I would highly recommend for its easy to use and quick setup.
Excellent ITSM software that ticks all the boxes
What do you like best about the product?
The scale of features will mean you never need to look elsewhere. Every thing we have asked for could be accomplished with the integration consultant. Anything that we suggested that wasn't yet a feature was added to the development cycle and introduced in a new release. We love the ability to be able to track conversations and also the alerting that we have setup ensure that tickets are resolved well within SLA.
What do you dislike about the product?
Some things can be a little complex to get working, but the support team are very helpful and always get issue resolved quickly. The fact the support team were using the system certainly helped.
What problems is the product solving and how is that benefiting you?
As a company we had a gap in our old system, in terms of engagement with our end users or customers. The biggest criticism we had was that staff didn't know the status of their ticket, or it was forgotten about entirely slowly ageing. With HALO, that all changed, staff were suddenly working with us to get issue resolved, with the service desk team able to keep staff informed of progress and delays with very little effort. Conversations were tracked where they weren't before. Technicians were using personal email to track email conversations and often would not know the current status of a ticket without trawling through weeks of emails. HALO stopped all that and instantly alerted the technicians to user response and extra information. As a manager i was also suddenly able to track response times and SLA effectively to report back to the management team. Our stats went from very poor due to lack of engagement from staff and technicians to excellent.
Recommendations to others considering the product:
It is a great piece of software with excellent support. Make sure you consider it, you won't be disappointed.
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