Sold by: Halo
Deployed on AWS
HaloCRM is a unified platform for customer service, sales and marketing, streamlining enquiries across channels to boost collaboration, efficiency and customer experience.
Overview
HaloCRM is an AI-powered, all-in-one platform built to unify your sales, marketing and customer service teams. It enables organisations to manage every customer interaction from a single, intuitive workspace. Whether you're capturing leads, handling service enquiries, or launching targeted campaigns, HaloCRM delivers a streamlined, omnichannel experience across email, chat, voice, social media and more.
Built with flexibility and scalability in mind, HaloCRM adapts to the unique needs of each department while offering a fully integrated platform for cross-functional collaboration. From managing a sales pipeline to automating customer service workflows and analysing campaign performance, users benefit from powerful automation, real-time reporting and full visibility over the customer journey.
Hosted securely on AWS, HaloCRM offers rapid deployment, robust integration capabilities and enterprise-grade reliability. With deep configurability and built-in AI assistance, organisations can consolidate their tech stack, increase team productivity and deliver exceptional customer experiences at scale.
Highlights
- All-in-one AI-powered CRM for sales, marketing and customer service, delivering a 360 customer view with no add-ons, hidden fees or modular limitations.
- Streamline omnichannel customer interactions across email, chat, voice and social, with powerful automation and real-time insights built into a single, unified platform.
- All-inclusive, flexible implementation led by experts with over 30 years of experience, designed to fit organisations of any size and complexity with no tiers, hidden costs or delays.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Named Agent Licences | Named Agent licences for access to HaloCRM | $1,308.00 |
Concurrent Seat | Concurrent seat for access to HaloCRM | $2,616.00 |
Dimensions summary
HaloCRM is sold on a contract basis, priced per user. You choose between two licence types at the same per-user rate. A Named Agent Licence is assigned to one specific person who logs in to manage tickets, deals and projects. A Concurrent Seat is shared across a pool and counts how many agents are signed in at once, which suits shift-based, 24/7, or infrequent-access teams. Both licence types include the same platform capabilities. You scale cost by adding users, not by unlocking features. Pricing depends only on the number of licences you buy.
Top-of-mind questions for buyers
A Named Agent Licence is tied to one specific person who logs in to manage tickets, deals and projects. A Concurrent Seat is shared across a pool and counts how many agents are logged in at the same time. Your end-users and customers who access the portal are always free.
No. Pricing depends only on the number of agent licences you buy. Adding tickets, end-users, or data volume does not change your bill. To grow capacity, you add more Named Agent Licences or Concurrent Seats.
A Concurrent Seat suits shift-based, 24/7, or infrequent-access teams because it is shared across a pool by simultaneous logins. A Named Agent Licence fits dedicated staff. Both licence types include the same platform capabilities; you never license features separately.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
All HaloCRM customers receive comprehensive support as part of their subscription, with no additional cost. Our worldwide support team is available via email, phone and live chat to assist with setup, configuration, troubleshooting and ongoing use. Customers also have access to a dedicated customer success manager, a detailed knowledge base, and regular check-ins to ensure maximum value from the platform.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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