Sold by: Globant
Deployed on AWS
VoxaFoundry Platform enables enterprises to deploy secure, cost-effective, and enterprise-grade conversational AI directly on their own infrastructure, delivering a clear strategic advantage over traditional, vendor-dependent solutions.
Built for AWS, VoxaFoundry is an AI-powered voice platform that allows organizations to design, deploy, and operate intelligent, real-time voice experiences at scale.
Overview
VoxaFoundry enables organizations to build, deploy, and manage AI-powered voice agents and real-time conversational experiences at enterprise scale. The platform supports inbound and outbound voice automation, contact center modernization, and secure voice-driven self-service workflows.
Use Cases for the Solution
- Inbound Voice Agents AI-powered customer support and helpdesk voice experiences for handling customer inquiries, issue resolution, and guided assistance.
- Outbound Voice Automation Automated outbound calling workflows for follow-ups, reminders, notifications, surveys, and campaign-driven communication.
- Contact Center Automation AI voice agents for customer support, helpdesk triage, intelligent call routing, and workflow automation within contact center environments.
- Voice Self-Service Automated voice-based interactions such as appointment booking, balance and status checks, FAQ handling, and routine customer requests without requiring live agents.
- Enterprise Voice Experiences Secure and authenticated voice interactions for enterprise users and administrators with managed identity and access control.
- Scalable Real-Time Voice High-concurrency voice session management using a dedicated media plane and TURN infrastructure for reliable real-time communication.
Core Features
- Real-time voice session handling using media plane and TURN connectivity.
- Web-based user interface for administration and voice interaction management.
- Backend API and worker services for orchestration and processing.
- Secure authentication and user onboarding capabilities.
- Managed database and secrets handling for production deployments.
- Enterprise-ready scalable architecture running on Kubernetes.
AWS Deployment Architecture
Customers deploy VoxaFoundry using a single AWS CloudFormation stack that automatically provisions all required infrastructure components. The deployment creates a multi-Availability Zone Virtual Private Cloud (VPC) and provisions Amazon EKS for running application services.
The CloudFormation deployment provisions the following AWS resources:
Networking
- Amazon VPC with public and private subnets across two Availability Zones.
- Internet and outbound connectivity configuration.
Kubernetes Platform
- Amazon EKS cluster hosting VoxaFoundry application workloads.
Load Balancing and TLS
- Public load balancers for UI and API access.
- TLS termination for secure communication.
Authentication
- Amazon Cognito for user pool management and application authentication.
Database
- PostgreSQL database on Amazon RDS provisioned as part of the deployment stack.
Secrets Management
- AWS Secrets Manager for securely storing credentials and application configuration.
Automation Runner
- AWS CodeBuild-based automation runner for installing and updating applications on EKS using Helm.
DNS Automation
- Amazon Route 53 automation for creating application and service subdomains based on the provided base domain.
Storage
- Amazon S3 bucket for platform storage requirements.
Highlights
- Features: Real-time voice session handling using a media plane and TURN for connectivity. Web-based UI for administration and interaction. Backend services (API + workers) for orchestration and processing. Secure authentication and user onboarding. Managed database and secrets handling for production operations.
Details
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Delivery method
Supported services
Delivery option
New delivery option 1
Latest version
Operating system
Linux
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on a fixed subscription cost. You pay the same amount each billing period for unlimited usage of the product. Pricing is prorated, so you're only charged for the number of days you've been subscribed. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
- Monthly subscription
- $10.00/month
Vendor refund policy
Charges are usage-based and generally non-refundable once incurred, since underlying AWS-AI costs apply. We recommend trying it in a test setup first. If something feels off or you are not happy, just drop us a note at voxafoundry@globant.com . We will review and help out wherever possible.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
New delivery option 1
Supported services: Learn more
- Amazon EKS
Helm chart
Helm charts are Kubernetes YAML manifests combined into a single package that can be installed on Kubernetes clusters. The containerized application is deployed on a cluster by running a single Helm install command to install the seller-provided Helm chart.
Version release notes
Features included in this release:
Real-time voice session handling using a media plane and TURN for connectivity. Web-based UI for administration and interaction. Backend services (API + workers) for orchestration and processing. Secure authentication and user onboarding. Managed database and secrets handling for production operations.
Additional details
Usage instructions
Refer to the detailed guidelines mentioned on the product page. https://globant-voxafoundry-resources.s3.us-east-1.amazonaws.com/VoxaFoundry_deployment_guidlines_v0.6.pdf
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Open AWS Marketplace and subscribes to the container-based product.
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launche the provided CloudFormation template to deploy the product.
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CloudFormation provisions the required AWS infrastructure in the customers AWS account, such as networking, compute, databases, cache, IAM roles, storage, authentication services, and other supporting resources.
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After the infrastructure is created, CloudFormation invokes a custom Lambda function.
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The Lambda function starts a CodeBuild project.
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CodeBuild connects to the newly created Kubernetes cluster, authenticates with the products container registry, validates that the required deployment artifacts are available, and runs the Helm deployment command.
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Helm installs or upgrades the application using the packaged Helm chart, including any dependent charts and Kubernetes manifests defined in the chart templates.
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After the Helm deployment completes successfully, CloudFormation marks the stack deployment as complete.
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The customer opens AWS Marketplace and subscribes to the container-based product.
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The customer launches the provided CloudFormation template to deploy the product.
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CloudFormation provisions the required AWS infrastructure in the customers AWS account, such as networking, compute, databases, cache, IAM roles, storage, authentication services, and other supporting resources.
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After the infrastructure is created, CloudFormation invokes a custom Lambda function.
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The Lambda function starts a CodeBuild project.
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CodeBuild connects to the newly created Kubernetes cluster, authenticates with the products container registry, validates that the required deployment artifacts are available, and runs the Helm deployment command.
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Helm installs or upgrades the application using the packaged Helm chart, including any dependent charts and Kubernetes manifests defined in the chart templates.
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After the Helm deployment completes successfully, CloudFormation marks the stack deployment as complete.
Resources
Vendor resources
Support
Vendor support
Once you have subscribed, please review the deployment guidelines. Click Launch CloudFormation Template and complete the required information. The Helm chart will take care of the deployment. For additional details, refer to the following sections in the deployment guidelines: 2. Prerequisites and Requirements 7. Deployment Steps 12. Support and SLAs. For further assistance, please contact us at voxafoundry@globant.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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