Sold by: Meetrix.io
Deployed on AWS
AWS Free Tier
Zammad is a self-hosted, open-source helpdesk and customer support platform that unifies email, chat, telephone, and social media inquiries into a single ticketing system, built as a modern Zendesk alternative. This preconfigured Zammad AMI enables fast deployment on AWS with PostgreSQL, Redis, Elasticsearch, and Nginx already configured, without complex manual server setup.
Overview
Zammad is a self-hosted, open-source helpdesk and customer support platform designed for support teams, SaaS companies, IT departments, and organizations that want full ownership of their ticketing data. This preconfigured Zammad AMI enables fast deployment on AWS without complex installation or manual server configuration.
Zammad Step by step Installation Guide: https://meetrix.io/blogs/zammad-developer-guide/ For custom projects of your choice with personalized support, contact us at https://meetrix.io/contact-us
Unified Ticketing Inbox: Consolidate email, chat, telephone, and social media inquiries into a single, searchable ticket queue.
Multi-Channel Support: Connect customers through email, live chat, telephone integration, and social channels from one interface.
Built-In Knowledge Base: Publish self-service help articles and FAQs to reduce repetitive ticket volume.
Elasticsearch-Powered Search & Reporting: Use full-text search and built-in reporting to track team performance and SLAs.
Flexible Automation: Configure triggers, SLAs, and escalation rules to automate routine support workflows.
Self-Hosted Data Ownership: Maintain full control over customer data, tickets, and infrastructure instead of relying on a third-party SaaS helpdesk.
Version: 7.1.3 Operating System: Ubuntu 26.04
Zammad provides a flexible, self-hosted alternative to Zendesk for startups, growing support teams, SaaS platforms, and enterprises that need reliable ticketing without per-agent SaaS pricing. Deploy a production-ready helpdesk environment in minutes see the step by step guide at https://meetrix.io/blogs/zammad-developer-guide/
Highlights
- Instant Helpdesk Deployment: Launch a fully configured Zammad ticketing platform in minutes with a ready-to-use AMI and simplified deployment workflow.
- Unified Multi-Channel Support: Consolidate email, chat, telephone, and social media inquiries into one searchable ticket queue with built-in automation and SLAs.
- Self-Hosted Data Ownership: Maintain full control over customer support data, tickets, and infrastructure with a self-hosted, open-source platform.
Details
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Delivery method
Delivery option
Zammad Deployment with Self-Hosted Helpdesk Platform
Latest version
Operating system
Ubuntu 26.04
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t2.micro | $0.001 |
t2.small | $0.019 |
t2.large | $0.024 |
t2.xlarge | $0.029 |
t2.medium | $0.024 |
t3a.large | $0.024 |
t3a.xlarge | $0.029 |
t3.large | $0.024 |
t3.xlarge | $0.029 |
t3.small | $0.019 |
Dimensions summary
You pay by the hour for the EC2 instance type you launch this software on. The dimensions are not feature tiers; they are hardware sizes across several instance families. T2 and T3/T3a options cover general-purpose burstable compute. M-series (m4 through m7a) adds steady general-purpose capacity. C-series (c5, c5a, c6a) targets compute-heavy use. R-series (r5, r5a, r6a, r6i) provides memory-focused capacity. Within each family, larger sizes (large, xlarge) cost more per hour. Pick the size matching your workload; the vendor suggests t3a.xlarge as a baseline.
Top-of-mind questions for buyers
One unit is one running EC2 instance of the size you pick, billed per hour. You get the software pre-installed as a machine image. The instance bundles the ticketing app plus its database, caching, and search services. Vendor hourly charges apply on top of standard AWS instance costs.
Hourly software charges accrue only while the instance runs. You can stop the instance from the EC2 console and restart it later. When stopped, the software meter pauses. Standard AWS storage fees for the attached volume may still apply even while the instance is stopped.
You redeploy on a size matching your needs; pricing follows the instance type you launch. The search index can grow quickly on busy support desks, so you may need more memory or CPU headroom. Check volume usage and resize storage if the root disk nears full capacity.
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Delivery details
Zammad Deployment with Self-Hosted Helpdesk Platform
This deployment launches Zammad within a secure EC2 instance, providing a reliable environment for helpdesk and customer support ticketing workflows. The AMI is preinstalled and configured with PostgreSQL, Redis, Memcached, and Elasticsearch, allowing support teams to manage tickets, configure automation, and connect email and chat channels immediately after launch. Users can access the Zammad web interface through a browser and complete the setup wizard to start handling customer inquiries. This architecture is designed for reliable ticketing, simplified administration, and self-hosted data control.
CloudFormation Template (CFT)
AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."
Version release notes
First Release
Additional details
Usage instructions
Click the "Continue to Subscribe" button. After subscribing, you will need to accept the terms and conditions. Click on "Accept Terms" to proceed. Please wait for a few minutes while the processing takes place. Once it's completed, click on "Continue to Configuration".
IAM Role is set up and configured with the necessary permissions to assume the role for the Zammad service. The IAM Policy is created and responsible for access Route53 and create Letsencrypt SSL certificates and backing up data to the S3 bucket.
Access the application via a browser at http://<your domain name> or http://<Public IPv4 address>. Product will try to create SSL certificate when its deploying, if domain hosted on route53. If the automatic SSL creation unsuccessful then you have to point domain name into server ip, ssh into server and run /root/certificate_generate_standalone.sh. Admin email using for SSL generation.
Resources
Vendor resources
Support
Vendor support
Please contact us through aws@meetrix.io . Please allow up to 12 hours for our support team to address your request.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn about Zendesk at www.zendesk.com.
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
This product has charges associated with it for seller support and pre-configured Product.Zammad is an open-source, web-based ticketing system developed to help organizations manage customer support and IT service requests efficiently. Designed with usability and performance in mind, Zammad provides a modern, intuitive interface and supports multi-channel communication, including email, chat, phone, Twitter, and Facebook.
This is a repackaged open source software product wherein additional charges apply for native tool customization and OS hardening. Every user login, flow modification, and data access event is logged and monitored. Includes real-time pipeline health dashboard, automated SSL provisioning, and flow performance alerts.
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