Sold by: Coveo
Deployed on AWS
Vendor Insights
The Coveo AI-Relevance™ Platform delivers intelligent search, recommendations, and generative experiences across commerce, service, websites, and workplaces. Built to fit your tech stack, Coveo unifies enterprise content and uses advanced AI to understand user intent, delivering personalization, reducing costs, and building scalable generative and agentic applications. Easily integrated with AWS, it accelerates both AI agent and agentic workflow development.
Overview
The Coveo AI-Relevance™ Platform delivers intelligent search, recommendations, and generative experiences across commerce, service, websites, and workplaces. From product discovery to customer support, Coveo brings relevance to every digital interaction by unifying enterprise content into a single, AI-enriched index that understands user intent and context in real time.
With Coveo, there's no need for complex data migrations. Organizations can keep content where it is, while delivering personalized, scalable, and agentic experiences that adapt to behavior, preferences, and business goals. Customers, agents, and employees are empowered with accurate, trustworthy answers, while automated content and product discovery drives satisfaction, reduces costs, and increases revenue.
Built to fit your tech stack, Coveo offers flexible deployment options from no-code tools like the Hosted Search Page Builder to custom UIs with full API and SDK access. Native integrations with Salesforce, ServiceNow, SAP, and other enterprise platforms make implementation fast and seamless.
Coveo also delivers powerful analytics to help you uncover content gaps, measure impact, and continuously optimize every experience, at scale.
Our strategic partnership with AWS further amplifies Coveo's enterprise capabilities. By combining AWS's foundational LLMs with the advanced retrieval, scalability, security, and reliability of Coveo's AI-Relevance Platform, organizations deliver faster, more accurate results and recommendations to their customers. Seamless integration with AWS environments ensures cost-efficient, high-performing AI-search across every touchpoint.
Together, Coveo and AWS empower businesses to innovate faster, enhance performance, and deliver the personalized experiences today's customers and employees expect.
Highlights
- Enterprise-Grade Security by Design: The Coveo Relevance™ Platform is built with security at the forefront: ISO 27001 certified, HIPAA compliant, and aligned with NIST and ISM3 best practices. Enforce document-level access and permission controls to scale AI with confidence and compliance.
- Flexible Integration, Composable by Nature: Coveo fits your architecture. Deploy out-of-the-box with no code, or design fully custom UIs with robust APIs and SDKs. Easily integrate with platforms like Salesforce, ServiceNow, and SAP. No data migrations required.
- Real-Time Analytics That Fuel Optimization: Every click, query, and conversion feeds Coveo's analytics engine, powering relevance tuning, identifying content gaps, and uncovering optimization opportunities in a centralized Knowledge Hub. Drive measurable gains in CSAT, case deflection, and conversion.
Details
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Features and programs
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Security credentials achieved
(3)
SOC2
ISO27001
HIPAA
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Enterprise | 100K Query per month (QPM)/Contact Coveo for details | $0.01 |
Pro | 100K Query per month (QPM)/Contact Coveo for details | $0.01 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Ticket based https://connect.coveo.com/s/ 1.866.266.1583
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Search
Advanced AI engine that understands user intent and context in real-time across enterprise content
Content Unification
Single AI-enriched index that consolidates enterprise content without requiring complex data migrations
Machine Learning Integration
Native support for retrieval and scalability using foundational large language models (LLMs)
Enterprise Platform Compatibility
Native integrations with enterprise platforms including Salesforce, ServiceNow, and SAP
Security Framework
ISO 27001 certified platform with document-level access controls and compliance with HIPAA, NIST, and ISM3 standards
Natural Language Processing
Advanced AI algorithms capable of understanding complex search queries using free-form natural language
Parallel Search Processing
Unique search engine processing vector and keyword results simultaneously in a single API index
Real-time Learning
Continuous AI algorithm adaptation using historical data and real-time events as crucial processing signals
Automated Relevance Optimization
Intelligent search capabilities that automatically improve result accuracy and eliminate no-result search pages
Multi-dimensional Search Capability
API-based search platform handling specific keywords and complex natural language queries with high precision
Generative AI Workflow Optimization
Utilizes generative AI to recommend and optimize customer support workflows with performance tracking and resolution time improvement
Multi-Channel Automation
Automates customer support answers across multiple communication channels using generative AI technology
Case Enrichment and Routing
Instantly enriches support cases with sentiment and intent analysis, enabling intelligent prioritization and routing based on urgency
Large Language Model Integration
Leverages Large Language Models (LLMs) trained on specific organizational data to enhance agent knowledge and response generation
AI-Powered Agent Assistance
Provides AI-driven support for agents through relevant knowledge suggestions and intelligent response recommendations
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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No security profile
Standard contract
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Customer reviews
0 ratings
0 AWS reviews
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122 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Research
I'm using this since 2019 for knowledge Article search
Reviewed on Aug 12, 2025
Review provided by G2
What do you like best about the product?
Search abilities in Salesforce experience sites
What do you dislike about the product?
Need to improve the support response & documention
What problems is the product solving and how is that benefiting you?
Good experience to customer when search for issues/problem they are facing
Harshit S.
We had a great experience working with Coveo team for our case assist functionality
Reviewed on Aug 12, 2025
Review provided by G2
What do you like best about the product?
The team is very supportive and they guided us throughout the process. The product has been easy to integrate with Salesforce and perfectly blend with our existing functionality
What do you dislike about the product?
To be honest there is nothing I disliked about Coveo and it's products
What problems is the product solving and how is that benefiting you?
It helps us to automatically answers the questions and concerns of our customer on our support portal
Consulting
Coveo pricing model is not practical - Budget nightmares
Reviewed on Aug 07, 2025
Review provided by G2
What do you like best about the product?
The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmented data sources
What do you dislike about the product?
Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vague or outdated, and the admin interface isn’t as intuitive as it should be for a product at this level. Also, indexing delays and lack of true semantic search can frustrate users expecting modern, Google-like behavior.
Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations
Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations
What problems is the product solving and how is that benefiting you?
Coveo helps solve the challenge of information fragmentation across multiple systems—CRM, CMS, knowledge bases, and third-party apps.
Commercial Real Estate
Excellent for website user behavior
Reviewed on Aug 07, 2025
Review provided by G2
What do you like best about the product?
I really like all the data available for analytics
What do you dislike about the product?
It is a little tricky to understand the faucets and custom parameters
What problems is the product solving and how is that benefiting you?
Coveo is helping solve the challenge of understanding and optimizing internal search behavior across our organization. As a Data Analyst, I rely on Coveo to surface actionable insights from search queries, click-through rates, and content engagement metrics. This allows us to identify gaps in content, improve relevance, and enhance the overall user experience for our internal stakeholders.
Information Technology and Services
Coveo is our foundation for a unified customer experience
Reviewed on Apr 07, 2025
Review provided by G2
What do you like best about the product?
Coveo allows us to create a unified index of all our product knowledge. Using Coveo's built-in permission models and customizations, we can then deliver that content in multiple ways. It is simple to dynamically filter search results and boost content based on user context. Setting up different search experiences is streamlined, and flexible. Coveo also has a robust set of connectors that have allowed us to connect to many different resources. Coveo also has excellent documentation.
What do you dislike about the product?
At times, new features have been released and then not updated or supported after a perieod of time. The Slack integration is one example. Some of the professional services engagements we have had burned through hours faster than expected.
What problems is the product solving and how is that benefiting you?
Coveo allows us to give our customers, partners, and employees a single entry point to all of our product knowledge. It enables us to provide a consistent experience across channels and interactions by providing the same search and AI experience for end users no matter where they access our resources.