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Coveo is our foundation for a unified customer experience
What do you like best about the product?
Coveo allows us to create a unified index of all our product knowledge. Using Coveo's built-in permission models and customizations, we can then deliver that content in multiple ways. It is simple to dynamically filter search results and boost content based on user context. Setting up different search experiences is streamlined, and flexible. Coveo also has a robust set of connectors that have allowed us to connect to many different resources. Coveo also has excellent documentation.
What do you dislike about the product?
At times, new features have been released and then not updated or supported after a perieod of time. The Slack integration is one example. Some of the professional services engagements we have had burned through hours faster than expected.
What problems is the product solving and how is that benefiting you?
Coveo allows us to give our customers, partners, and employees a single entry point to all of our product knowledge. It enables us to provide a consistent experience across channels and interactions by providing the same search and AI experience for end users no matter where they access our resources.
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Likely Coveo
What do you like best about the product?
Good Software for marketing and Advertising
What do you dislike about the product?
Nota easy to find across Internet search
What problems is the product solving and how is that benefiting you?
Promoción productos and easy marketing
marketing manager
What do you like best about the product?
marketing ai tool which makes it easier and more efficient
What do you dislike about the product?
user experience was abit low which eaily can be improved
What problems is the product solving and how is that benefiting you?
getting taskes done faster and more efficient
Good experience using the AI software and it's features
What do you like best about the product?
Coveo provides AI generative responses very easily. It is user friendly and I use it pretty frequently. It provides personalized responses and helps in drafting many of the letter drafts
What do you dislike about the product?
Requires adequate information to provide the apt response
What problems is the product solving and how is that benefiting you?
Helps me in drafting letters and responses to provide RCAs
Coveo is a great partner with innovative solutions and great support
What do you like best about the product?
Coveo's support is what I enjoy the most wheather it is a simple question or a complaex bug they are always there to help.
What do you dislike about the product?
Sometimes I feel the PS organization is more focused on billing hours than the success of the customer.
What problems is the product solving and how is that benefiting you?
Combing our different sources into one search experience and now providing a safe, conservative Generative AI search experience.
Best Search Platform
What do you like best about the product?
Easy to use, highly configurable, very customizable, allows for multiple user experiences using the same sources, multiple models that are customizable, number of OOTB connectors, covers many different verticals (commerce, CRM, AEM, Websites, etc), 100% cloud based, hosted search pages.
What do you dislike about the product?
Many new feature releases and updates requires a lot of time and effort to keep up.
What problems is the product solving and how is that benefiting you?
Minimizing Agent swivel, integrating with the community and unifying search across the business.
Easy to set up, and deeply customisable
What do you like best about the product?
Very quick to get started, the built in templates and defaults are very effective. You can quickly deploy an effective search experience. If your use case requires more customisation, there is wide scope to make changes to the processing flow. The documentaion is very comprehensive, and there is great support from CSMs.
What do you dislike about the product?
So far, everything has worked well, nothing to dislike.
What problems is the product solving and how is that benefiting you?
Providing customer facing search across the product catalogue and support documentation
AI-Powered Enterprise Grade SaaS Search Platform
What do you like best about the product?
Indexing content along with associated permissions (if any) is very easy, thanks to the out-of-the-box, built-in connectors, and generic connectors that Coveo comes with - that fits almost all use cases.
All key search features provided by Coveo are backed by AI-powered models, which elevate the user search experience to the next level with contextual and relevant search results.
The best part, based on multiple implementations I have been part of, is the ongoing continuous improvement.
This can be achieved by simply adjusting the configuration and settings in the platform without needing developer assistance, based on insights from the Coveo analytics dashboard.
This helps to show the value/ ROI- that Coveo brings to the business.
All key search features provided by Coveo are backed by AI-powered models, which elevate the user search experience to the next level with contextual and relevant search results.
The best part, based on multiple implementations I have been part of, is the ongoing continuous improvement.
This can be achieved by simply adjusting the configuration and settings in the platform without needing developer assistance, based on insights from the Coveo analytics dashboard.
This helps to show the value/ ROI- that Coveo brings to the business.
What do you dislike about the product?
If I’m being really nitpicky, the pricing can sometimes be a bit high for small-scale customers.
Not sure - if it would be feasible to have a tier for small-scale customers - that includes a couple of generic connectors and limited models, which would serve the basic search needs of a website at a more affordable price.
Not sure - if it would be feasible to have a tier for small-scale customers - that includes a couple of generic connectors and limited models, which would serve the basic search needs of a website at a more affordable price.
What problems is the product solving and how is that benefiting you?
Coveo integrates seamlessly as a preferred enterprise search product for our key digital transformation implementations, bringing significant value to our projects.
It allows us to create an Amazon-like search experience with ease, eliminating the need to reinvent the wheel.
It allows us to create an Amazon-like search experience with ease, eliminating the need to reinvent the wheel.
The Right Tool for Search
What do you like best about the product?
What I like most about Coveo is how it consolidates into a single view all of my org's systems of knowledge (i.e. SFDC Knowledge base, JIRA, Confluence, Customer Portal) into a single and easily searchable view. I don't have to go into each seperate system(s) to find what I'm looking for.
What do you dislike about the product?
Sometimes we run into Index issues and results don't appear.
What problems is the product solving and how is that benefiting you?
consolidating into a single view all of my org's systems of knowledge (i.e. SFDC Knowledge base, JIRA, Confluence, Customer Portal) into a single and easily searchable view. I don't have to go into each separate system(s) to find the information I'm looking for. I can do it all within SFDC/Coveo UI
Simply Reliable
What do you like best about the product?
Reliability, stability, level of customization, and accuracy/relevancy.
What do you dislike about the product?
The learning curve is a bit steep and occasionally requires dev resources; however, this is true for most of the more sophisticated search providers.
What problems is the product solving and how is that benefiting you?
Coveo provides a single platform that can provide quality, and reliable search functionality to multiple website properties, desktop and mobile apps, with a high level of customization and the ability to index content from a vareity of sources and repositories.
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