Sold by: Forethought.aiÂ
Deployed on AWS
Forethought's suite of AI apps makes it easier for customers to bring AI to their agents and customers. Discover, insights & analytics, helps admins build out workflows for Solve, chat & email responses along with ticket enrichment, Triage, and agent support, Assist.
Overview
Forethought's mission is to empower businesses to deliver exceptional customer experiences with efficiency and scalability. We deliver advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question - "Where's my refund?", "How do I update my plan?" or "Why isn't this working?" - a purpose-built AI Agent is ready to help.
From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This is not just plug-and-play automation. It is AI with a strategic plan.
Forethought helps the C-suite roll out a multi-agent system across the entire customer experience. With Forethought, executive teams can stop piecing together tools and start running a smarter, faster operation - one that delights customers every step of the way.
Key Capabilities:
- Omnichannel AI Agents for chat, email, voice, SMS, Slack, and API-based use cases
- No-Code Agent Builder to launch agents for returns, onboarding, billing, and more
- AI Copilot for Agents to guide human reps with real-time content and suggested actions
- Proactive Insights Engine to detect gaps, suggest workflows, and generate content
- Enterprise-Ready Compliance with SOC 2, HIPAA, GDPR, PCI, and built-in PII redaction
- 100+ Seamless Integrations across CRMs, helpdesks, knowledge bases, and internal systems
Pricing: Contact us to request a free proof of concept and see Forethought's AI Agents in action. CTA Link - https://forethought.ai/view-demo?utm=aws-marketplace .
Highlights
- Enterprise-Ready AI, Built for Every Moment: Resolve customer inquiries across chat, email, voice, SMS, Slack, and more - with AI that's secure, scalable, and designed for enterprise scale.
- No-Code AI Agent Builder: Easily launch intelligent AI Agents for support, onboarding, returns, and more - without needing decision trees or developer time.
- Actionable Insights from Day One: Trained on your historical data, Forethought reveals trends, surfaces automation opportunities, and auto-generates content to power every customer interaction.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Forethought Suite | Forethought Suite including Discover, Solve, Triage, and Assist | $100,000.00 |
Dimension | Cost/unit |
|---|---|
Optional additional usage fees as agreed upon in MSA | $0.001 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Forethought has a robust help center you can navigate here: https://support.forethought.ai/hc/en-us We also have a wonderfully dedicated team of customer success managers. As you can imagine, you can chat with us on our site because that's what we do. You can start here to find out how to contact us. https://support.forethought.ai/hc/en-us/articles/10668784998291-How-to-Contact-Forethought-Support support@forethought.aiÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI Agent Deployment
Supports omnichannel AI agents across chat, email, voice, SMS, Slack, and API-based use cases
No-Code Agent Configuration
Enables launching AI agents for various use cases without requiring complex decision trees or developer intervention
Enterprise Compliance
Provides compliance with SOC 2, HIPAA, GDPR, PCI standards and includes built-in PII redaction capabilities
Integration Ecosystem
Offers seamless integrations with over 100 CRMs, helpdesks, knowledge bases, and internal systems
Intelligent Insights Generation
Utilizes proactive insights engine to detect workflow gaps, suggest process improvements, and generate contextual content
Intelligent Ticket Routing
Advanced routing mechanism that analyzes incoming customer issues and assigns tickets to agents based on skill and workload
AI-Powered Agent Assistance
Generative AI copilot providing guided assistance, productivity enhancements, and collaboration support for support agents
Automated Workflow Management
AI-driven automation capabilities that streamline ticket processing, reduce redundant tasks, and ensure comprehensive ticket tracking
Self-Service Knowledge Management
Scalable knowledge base with custom widgets and approval workflows to enable customer self-service and information discovery
Advanced Analytics and Insights
Proactive AI-driven analytics providing performance monitoring, next-best-action suggestions, and support operation optimization capabilities
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
No
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Customer reviews
0 ratings
0 AWS reviews
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160 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Financial Services
Gets the job done well
Reviewed on Oct 01, 2025
Review provided by G2
What do you like best about the product?
I really like the flexibility Forethought gives us to build our own custom actions. It’s been great to tailor workflows to our needs instead of being boxed into a one-size-fits-all solution. That customization has allowed us to automate more efficiently and adapt quickly as our processes evolve.
What do you dislike about the product?
Some of the reporting features feel limited. In particular, I’d like to dig deeper into why certain workflows—like pass-to-agent scenarios—aren’t as successful. More granular insights into failure points would help us continuously optimize.
What problems is the product solving and how is that benefiting you?
Forethought is helping us automate repetitive support tasks and streamline how customer inquiries are routed. By setting up custom actions, we can reduce manual work for our team and ensure customers get faster responses. It also improves consistency in handling common issues, freeing up our agents to focus on more complex problems. Overall, it’s increased efficiency, improved resolution times, and allowed our support team to scale without adding extra headcount.
Ovidiu L.
Good idea, not so great implementation
Reviewed on Sep 10, 2025
Review provided by G2
What do you like best about the product?
I see a lot of opportunity in both Solve and Assist products.
I appreciate how the team worked to increase response time on Solve.
I appreciate how the team worked to increase response time on Solve.
What do you dislike about the product?
Support could be better. We've had at least two urgent cases in the past week, and one of them received a first response after 5 hours.
Also, while we appreciate the team's efforts to improve Assist, we are left with a sluggish product, and a recent release broke all the workflows we had.
Also, while we appreciate the team's efforts to improve Assist, we are left with a sluggish product, and a recent release broke all the workflows we had.
What problems is the product solving and how is that benefiting you?
Increasing internal team efficiency with Assist, however we are yet to reap the benefits of this. The product is slow and hard to configure.
Serafin S.
Very dedicated CSM team that will help you achieve your goals
Reviewed on Sep 08, 2025
Review provided by G2
What do you like best about the product?
UX: Among the other options, FT has proved to be the best one in terms of UX. Their usability, their dashboards, the workbuilder are the best!
What do you dislike about the product?
Perhaps they can keep working on the AI of the autoflows. It's like the conversational workflow builder could be enhanced.
(Seems they are working on it with Agentic AI new features)
(Seems they are working on it with Agentic AI new features)
What problems is the product solving and how is that benefiting you?
Deflection - High deflection rates with high CSAT scores
Adam M.
An AI product that truly helps
Reviewed on Sep 08, 2025
Review provided by G2
What do you like best about the product?
Forethought's chat widget is a valuable tool that allows our Customer Support team to proactively solve over 70% of inbound support cases. Our customers use it everyday. The integration implementation and process of improving the chat widget's accuracy is straight-forward.
What do you dislike about the product?
Analytics dashboards can be a bit messy and some of their native features only get you the partial functionality that you want to have. For instance, I bring data from Forethought into Airtable in order to test, implement, and track improvements over time in a scalable way.
What problems is the product solving and how is that benefiting you?
Our product is complex and it requires some in-depth understanding to use it well. This means that our customers run into a lot of bespoke issues. Our goal in using Forethought is to help as many customers as possible self serve their needs based on the information in our knowledge base. Our knowledge base represents basic setup steps, limitations, dependencies, and frequently asked questions. By scoping the Forethought widget to that foundation of knowledge, we are able to govern AI responses and improve our knowledge over time as we spot gaps when customers have poor interactions with the chat bot.
Manoj Kumar T.
Wonderful Experience with Forethought
Reviewed on Aug 13, 2025
Review provided by G2
What do you like best about the product?
What I like best about Forethought is how it effortlessly streamlines our client support processes. The platform is extremely easy to use and intuitive, which makes daily operations smooth for our team. Its implementation was straightforward, allowing us to get up and running quickly without any major hurdles. Customer support has been responsive and helpful whenever we’ve had questions. We use Forethought frequently because it consistently delivers accurate and fast responses to client queries. The number of features is impressive, covering everything we need for automation, and its integration capabilities are seamless, connecting effortlessly with our existing systems. Overall, Forethought has become an indispensable tool for enhancing efficiency and improving the client experience.
What do you dislike about the product?
Honestly, there’s very little I dislike about Forethought. The main area for improvement would be responsiveness—I’d love to see it respond as quickly as some of the modern AI tools I’m familiar with. I understand this is likely coming in future updates, and it’s not a major issue right now, but it’s something I’m looking forward to seeing enhanced.
What problems is the product solving and how is that benefiting you?
Forethought solves the problem of repetitive client queries by automating responses, which saves our team a tremendous amount of time. Instead of spending hours on routine questions, we can focus on higher-priority tasks. This has made our workflows more efficient and allowed us to provide faster, more consistent support to our clients.