Sold by: Zendesk
Multi-product
Bridge the gap between your service desk and your endpoints. Zendesk handles the service, NinjaOne powers the endpoint management, and L5.ai unifies it all with an AI layer that guarantees outcomes from day one.
Overview
IT teams shouldn't have to act as system integrators to deliver great service. Most organizations wire together disconnected tools for support, endpoints, and assets, which adds cost, complexity, and risk. This bundle unifies two proven platforms: NinjaOne for IT operations and Zendesk for support, orchestrated by L5.ai so outcomes start on day one.
Everything is available out of the box. No platform admins required, and no custom integration needed.
Zendesk (the support layer): An AI-powered service platform with self-service, a knowledge base, and automation that helps teams deliver exceptional customer support at scale.
NinjaOne (the IT operations layer): The NinjaOne Unified IT Operations Platform brings endpoint management, patching, remote support, backup, and IT asset management into one console, with real-time visibility, automated patching, one-click remote action, and full asset context on every ticket.
L5.ai (the intelligent operator): L5.ai doesn't just provide the tools, it runs them. L5.ai builds and governs the AI agents, tunes the automation, and manages the data flows connecting Zendesk and NinjaOne to deliver measurable outcomes from day one.
The bottom line: Your team focuses on high-value strategy and customer experience, automation handles the routine, and L5.ai keeps the system working for you.
Use cases
Endpoint Security
As you get started on AWS, you should take measures to protect your resources from cyberthreats. Cyber attackers often target endpoints, such as servers and mobile devices, as entry points into an organization’s network. Endpoint Security solutions help secure managed endpoints, such as desktops, laptops, servers, workstations, and mobile devices, from malicious attacks, both on-premises and in the cloud. These solutions also offer features to investigate and remediate threats.
Asset Management
Unified asset visibility and compliance: NinjaOne IT Asset Management unifies managed and unmanaged devices into one living inventory, tracking hardware, software licenses, warranties, and dependencies. When coverage gaps or shadow IT appear, L5-orchestrated workflows raise a tracked NinjaOne ticket for onboarding or remediation, giving IT an accurate, audit-ready record that reduces cost and risk across the asset lifecycle, all through AWS Marketplace.
Details
Sold by
Deployed on AWS
2 of 4 products deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Products included
4.3
(6939)
Deployed on AWS
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn about Zendesk at www.zendesk.com.
L5 AI.Operated. Managed Services delivers continuous Zendesk platform management, AI agent optimization, and strategic consulting under a flexible monthly subscription. Available in Standard, Professional, and Enterprise tiers, this service covers AI Agent and Copilot management, platform operations and enhancements, governance reviews, training and enablement, and outcome reporting — all executed by a dedicated L5 team. L5 manages both the AI layer and the underlying Zendesk environment so your team can focus on business outcomes, not platform maintenance. Monthly Work Planning Sessions ensure priorities stay aligned to your evolving needs, while regular Service Reviews deliver visibility into ticket deflection rates, SLA compliance, AI resolution rates, and platform health. Built for organizations that want expert-managed AI performance without the overhead of an in-house Zendesk operations team.
Transform your IT operations with a fully configured Zendesk ITSM platform, delivered by L5 using the Accelerated Customer Transformation (ACT) methodology. This fixed-scope engagement covers end-to-end implementation of incident management, service request fulfillment, problem management, change management, and an IT service catalog — built to ITIL-aligned best practices. L5 owns all configuration, automation, and build activities so your team can focus on review, testing, and go-live. Deliverables include SLA policies, AI Copilot procedures, a branded self-service Help Centre, Explore dashboards, and full training documentation. From discovery to hypercare, L5 delivers a production-ready ITSM platform your IT teams can rely on from day one.
4.7
(4903)
Deployed on AWS
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote.
Integration guide
Install the NinjaOne application from the Zendesk Marketplace. The value proposition is to bridge the gap between your service desk and your endpoints. Zendesk handles the service, NinjaOne powers the endpoint management, and L5.ai unifies it all with an AI layer that guarantees outcomes from day one.
Legal
Content disclaimer
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