Sold by: Zendesk
Multi-product
Bridge the gap between your service desk and your endpoints. Zendesk handles the service, NinjaOne powers the endpoint management, and L5.ai unifies it all with an AI layer that guarantees outcomes from day one.
Overview
IT teams shouldn't have to spend years acting as system integrators. While most organizations struggle to wire together disconnected tools, this bundle offers a pre-optimized, fully operated ITSM and ITOM solution. We’ve combined the world-class domains of Zendesk and NinjaOne, unified by L5.ai’s intelligent orchestration.
Everything is in the box. No platform admins required; no manual "wiring" needed.
Zendesk (The Service Layer): A high-velocity workspace for incident, problem, and change management, backed by a robust self-service portal and service catalog.
NinjaOne (The Operations Layer): Total endpoint control with automated discovery, real-time health monitoring, cross-OS patching, and instant remote access.
L5.ai (The Intelligent Operator): We don’t just provide the tools; we run them. L5.ai builds and governs the AI agents, tunes the automation, and manages the data flows to ensure the platform delivers measurable outcomes from day one.
The Bottom Line: Your team focuses on high-value IT strategy. The AI handles the routine. L5.ai ensures the system never stops working for you.
Use cases
Monitoring and Alerts
Deploy real-time infrastructure oversight across your AWS environment. NinjaOne monitors every managed endpoint and system continuously. When thresholds are breached, L5-operated agents auto-create priority incidents in Zendesk — pre-populated with device state, change history, and affected users. Automated remediation executes first.
Endpoint Detection and Response (EDR)
Protect your endpoints without building manual security workflows. NinjaOne continuously monitors device compliance and health across your environment. When drift is detected, L5-operated agents trigger a structured Zendesk change request with risk context and a remediation window. Once approved, NinjaOne executes — closing the loop with a full audit trail, procured and managed entirely through AWS Marketplace.
Details
Sold by
Deployed on AWS
2 of 4 products deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Products included
4.3
(6797)
Deployed on AWS
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn about Zendesk at www.zendesk.com.
L5 AI.Operated. Managed Services delivers continuous Zendesk platform management, AI agent optimization, and strategic consulting under a flexible monthly subscription. Available in Standard, Professional, and Enterprise tiers, this service covers AI Agent and Copilot management, platform operations and enhancements, governance reviews, training and enablement, and outcome reporting — all executed by a dedicated L5 team. L5 manages both the AI layer and the underlying Zendesk environment so your team can focus on business outcomes, not platform maintenance. Monthly Work Planning Sessions ensure priorities stay aligned to your evolving needs, while regular Service Reviews deliver visibility into ticket deflection rates, SLA compliance, AI resolution rates, and platform health. Built for organizations that want expert-managed AI performance without the overhead of an in-house Zendesk operations team.
Transform your IT operations with a fully configured Zendesk ITSM platform, delivered by L5 using the Accelerated Customer Transformation (ACT) methodology. This fixed-scope engagement covers end-to-end implementation of incident management, service request fulfillment, problem management, change management, and an IT service catalog — built to ITIL-aligned best practices. L5 owns all configuration, automation, and build activities so your team can focus on review, testing, and go-live. Deliverables include SLA policies, AI Copilot procedures, a branded self-service Help Centre, Explore dashboards, and full training documentation. From discovery to hypercare, L5 delivers a production-ready ITSM platform your IT teams can rely on from day one.
4.7
(4145)
Deployed on AWS
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote.
Integration guide
Install the NinjaOne application from the Zendesk Marketplace. The value proposition is to bridge the gap between your service desk and your endpoints. Zendesk handles the service, NinjaOne powers the endpoint management, and L5.ai unifies it all with an AI layer that guarantees outcomes from day one.
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