Sold by: TEKsystems Global Services
Multi-product
We transform travel and hospitality contact centers with AI-powered, cloud-native solutions. Deliver seamless guest experiences across every channel with proactive, personalized support.
Overview
Our Amazon Connect implementation service combines AWS’ leading contact center platform with TEKsystems Global Services' (TGS) travel industry expertise to deliver exceptional guest experiences. This AI-powered, cloud-native solution enables travel and hospitality organizations to handle seasonal peaks effortlessly while providing personalized, omnichannel support across the entire customer journey.
Key Benefits for Travel and Hospitality
- Seamless seasonal scaling: Handle peak travel periods without infrastructure constraints or staffing challenges.
- Multilingual guest support: Deploy AI-powered language capabilities and agents to serve international travelers in their preferred language.
- Reduced operational costs: Lower infrastructure overhead through intelligent automation and pay-per-use pricing that scales with demand.
- Enhanced guest satisfaction: Improve loyalty program engagement and booking conversion rates through personalized interactions.
- Unified guest journey: Connect pre-trip planning, in-journey support and post-travel services across all channels.
Travel and Hospitality Use Cases
- Hotels and resorts: concierge services, reservation management and loyalty program support with CRM integration
- Airlines and airports: flight information, rebooking assistance and baggage tracking with real-time updates
- Cruise lines: pre-cruise planning, shore excursion booking and onboard guest services Online travel agencies: itinerary support, destination information and booking modifications
- Vacation rentals: property inquiries, check-in assistance and maintenance requests
How It Works
- Industry assessment: We analyze your current contact center operations and map guest touchpoints across the travel journey.
- Solution architecture: Design a customized blueprint incorporating travel-specific workflows and integrations.
- Data foundation: Create a single view of each guest by consolidating data from booking, loyalty and property systems to enable personalized, AI-driven service.
- Rapid deployment: Implement proven workflows for common travel scenarios, including booking changes and loyalty inquiries.
- System integration: Connect with property management systems, GDS platforms and CRM solutions.
- Team enablement: Provide comprehensive training on travel-specific features and guest service best practices.
Why TEKsystems Global Services
As an AWS Premier Tier Services Partner with Amazon Connect Service Delivery expertise, we understand the unique demands of travel and hospitality contact centers. Our AMPGS® Reimagine CX solution includes industry-specific modules for reservation management, loyalty programs and multi-property support. With experience implementing solutions for leading hotel chains and travel companies, we help organizations achieve measurable improvements in guest satisfaction scores, booking conversion rates and operational efficiency during peak and off-peak seasons.
Ready to make every guest interaction a destination? Let's connect.
Use cases
Omnichannel Traveler/Guest Communication
Mangage guests across voice, chat, SMS, and mobile with unified context. Proactive outbound notifications keep travelers informed before they need to call.
Disruption Handling and Communications
Automatically notify travelers of delays, cancellations, and rebooking options across all channels. Scale outbound campaigns instantly during disruptions.
Single View of the Traveler/Guest
Unify guest data from PMS, CRM, and loyalty systems into complete traveler profiles. Enable personalized service at every touchpoint across the journey.
Details
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Deployed on AWS
1 of 3 products deployed on AWS
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You can now purchase comprehensive solutions tailored to use cases and industries.
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Deployed on AWS
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Amazon Connect is an AI-powered customer experience solution that makes it easy to deliver exceptional experiences at every customer touchpoint without cost-based compromises.
We deliver cloud-native contact center modernization. Transform customer experiences with AI-powered omnichannel support while reducing operational costs by up to 30%
Transform fragmented guest data and operational silos into AI-ready platforms that enable hyper-personalized experiences and accelerate revenue insights.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote.
Integration guide
Amazon Connect provides the cloud-native contact center platform, AMPGS® Reimagine CX delivers travel and hospitality implementation patterns and expertise, and our Generative AI Data Foundation creates unified guest profiles from across your enterprise systems. Together, these solutions enable AI-powered personalization at every touchpoint.
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