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    Operata for Amazon Connect, High Volume

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    Sold by: Operata 
    Service Monitoring & Assurance for Amazon Connect - Annual Package
    Listing Thumbnail

    Operata for Amazon Connect, High Volume

     Info
    Sold by: Operata 

    Overview

    Operata is the service monitoring and assurance platform built for Amazon Connect. Operata Monitoring continuously captures performance of the end-to-end communication chain, gathering agent feedback, softphone events, softphone logs and environmental data. Operata Assurance generates real calls to validate customer experience and load-test to prove performance at predicted peaks. Combining this data, Operata provides Insights to optimize the environment to deliver the best Amazon Connect customer experience.

    This package includes:

    • Annual term, best value.
    • Unlimited users and agents

    Plan features:

    • Advanced Plan: Includes access to Assurance.

    Key features:

    • Low code deployment; Browser extension for data collection, agent issue reporting and agent alerting.
    • Monitoring; Continuous end to end performance monitoring, detect change impacts in real-time, control service quality and manage third party SLAs.
    • Assurance Heartbeat testing*; Continuously test your actual CX and AX, find issues early, view audio quality and compare trends over time.
    • Assurance Performance testing*; Manage change and transform with confidence using real calls, on demand, at scale.
    • Insights; Bring together data from every call, agent feedback and AWS and systems for real-time performance visibility.

    *Assurance available on Advanced plan.

    Highlights

    • Migrate to Amazon Connect quicker, launch with confidence knowing your end-to-end environment is in shape and any changes well managed.
    • Reduce time-to-value for your Connect investment with detailed real time performance data that CX teams can understand, resolve issues sooner and ensure high quality end-to-end delivery.
    • Happy agents and customers, with great conversations and Customer Experience. Continuously monitor network performance and audio quality, capture agent feedback and generate real calls to measure true CX and load-test to prove performance at predicted peaks.

    Details

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    Delivery method

    Pricing

    Operata for Amazon Connect, High Volume

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (3)

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    Dimension
    Description
    Cost/12 months
    Overage cost
    Standard Plan
    Standard features, Unlimited users, Monitoring Service mins
    $36,000.00
    Advanced Plan
    Advanced features, Unlimited users, Monitoring Service mins
    $36,000.00
    Enterprise Plan
    Enterprise Features, Unlimited users, Monitoring Service mins
    $36,000.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    On Demand additional Simulate minutes
    $0.20

    Vendor refund policy

    Operata charges monthly and collects in advance for use of the Service. 12 month minimum contract applies. All payment obligations are non-cancellable and all amounts paid are nonrefundable.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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