Overview
Operata is the service monitoring and assurance platform built for Amazon Connect. Operata Monitoring continuously captures performance of the end-to-end communication chain, gathering agent feedback, softphone events, softphone logs and environmental data. Operata Assurance generates real calls to validate customer experience and load-test to prove performance at predicted peaks. Combining this data, Operata provides Insights to optimize the environment to deliver the best Amazon Connect customer experience.
This package includes:
- Annual term, best value.
- Unlimited users and agents
Plan features:
- Advanced Plan: Includes access to Assurance.
Key features:
- Low code deployment; Browser extension for data collection, agent issue reporting and agent alerting.
- Monitoring; Continuous end to end performance monitoring, detect change impacts in real-time, control service quality and manage third party SLAs.
- Assurance Heartbeat testing*; Continuously test your actual CX and AX, find issues early, view audio quality and compare trends over time.
- Assurance Performance testing*; Manage change and transform with confidence using real calls, on demand, at scale.
- Insights; Bring together data from every call, agent feedback and AWS and systems for real-time performance visibility.
*Assurance available on Advanced plan.
Highlights
- Migrate to Amazon Connect quicker, launch with confidence knowing your end-to-end environment is in shape and any changes well managed.
- Reduce time-to-value for your Connect investment with detailed real time performance data that CX teams can understand, resolve issues sooner and ensure high quality end-to-end delivery.
- Happy agents and customers, with great conversations and Customer Experience. Continuously monitor network performance and audio quality, capture agent feedback and generate real calls to measure true CX and load-test to prove performance at predicted peaks.
Details
Pricing
Dimension | Description | Cost/12 months | Overage cost |
---|---|---|---|
Standard Plan | Standard features, Unlimited users, Monitoring Service mins | $36,000.00 | |
Advanced Plan | Advanced features, Unlimited users, Monitoring Service mins | $36,000.00 | |
Enterprise Plan | Enterprise Features, Unlimited users, Monitoring Service mins | $36,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
---|---|
On Demand additional Simulate minutes | $0.20 |
Vendor refund policy
Operata charges monthly and collects in advance for use of the Service. 12 month minimum contract applies. All payment obligations are non-cancellable and all amounts paid are nonrefundable.
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