Sold by: SpinSci Technologies LLC
SpinSci Dialog Health is an enterprise healthcare patient engagement platform for two-way texting, RCS messaging, and workflow automation. Health systems use Dialog Health to help patients confirm appointments, complete forms, respond to surveys, and take action on billing and care communications. The platform supports HIPAA, TCPA, and CTIA compliance requirements and integrates with leading EHR and healthcare systems.
Overview
Improve Patient Engagement with Healthcare-Specific Messaging
SpinSci Dialog Health is a patient engagement platform designed for healthcare organizations. The platform enables health systems, hospitals, and provider organizations to engage patients through automated two-way texting and Rich Communication Services, also known as RCS.
Unlike one-way notifications, Dialog Health allows patients to interact directly within the message conversation. Patients can confirm or reschedule appointments, complete digital intake and registration forms, respond to surveys, access care instructions, and follow scheduling or payment links without leaving the messaging experience.
Automated Outreach Across the Patient Journey
Dialog Health supports personalized outreach across patient access, care delivery, and follow-up workflows. Use cases include outreach and recall messaging, appointment reminders and confirmations, appointment readiness communications, digital pre-registration, intake forms, referral and order outreach, pre-procedure instructions, post-visit follow-up, patient surveys, billing reminders, lab notifications, care plan communications, gaps-in-care campaigns, and emergency alerts.
Organizations can automate communications using workflow-based campaigns, trigger-based messaging, drip campaigns, calendar-driven outreach, and personalized patient engagement journeys.
Healthcare-Focused Messaging Capabilities
Dialog Health provides two-way conversational texting, RCS messaging, live agent messaging, automated responses, keyword-based workflows, inbound and outbound texting, group messaging, mass messaging, personalized communications, audience targeting, and healthcare messaging templates.
The platform is designed to support enterprise healthcare communication requirements and HIPAA, TCPA, and CTIA compliance programs.
AI-Powered Engagement and Workflow Automation
Dialog Health is part of the SpinSci patient access portfolio and can work with SpinSci Healthcare AI Fabric, also known as HCAF. HCAF can identify operational events that require patient outreach and trigger the appropriate communication workflow.
Examples include scheduled appointments, new patient referrals, prescription readiness notifications, outstanding balance communications, and follow-up care outreach.
This event-driven approach helps healthcare organizations engage patients with timely and relevant communications.
Analytics, Administration, and Integration
Dialog Health provides reporting and administration tools that help healthcare organizations measure engagement and manage outreach performance. Capabilities include real-time reporting, dashboards, delivery tracking, response tracking, campaign analytics, link tracking, link shortening, API access, integration support, and Analytics Pro for operational visibility.
The cloud-based platform does not require patients to download an application and can integrate with leading EHR and healthcare systems.
Dialog Health is used by healthcare organizations to improve patient communication, increase engagement, and streamline outreach operations through scalable healthcare messaging.
For more information, contact info@dialoghealth.com .
What Health Systems Get
Health systems can use Dialog Health to increase patient engagement through two-way texting and RCS messaging, help patients take action within message conversations, automate outreach across scheduling and care workflows, support compliant patient communications, improve campaign performance through personalization and analytics, trigger timely outreach from operational events, and connect messaging workflows with existing EHR and healthcare technology environments.
Highlights
- Two Way Healthcare Messaging Increase patient engagement, increase appointments, reduce missed appointments, improve compliance, reduce readmissions, and improve staff efficiency through automated outreach, appointment reminders, digital forms, scheduling links, and conversational two way texting.
- Drive Patient Action Help patients confirm appointments, complete forms, respond to surveys, and take action on billing and care communications directly within the conversation. The easy to use platform allows organizations to automate, customize, and personalize workflows.
- Automate Outreach Across the Care Journey Support appointment scheduling, registration, care preparation, follow up, recall campaigns, referrals, billing, and patient reengagement from a single platform.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Cost savings % |
|---|---|---|---|
Dialog Health User | One licensed user of SpinSci Dialog Health with access to healthcare messaging, two way texting, RCS messaging, campaign management, workflow automation, reporting, and supported integrations. | $22.30 | 3% |
Dialog Health Site License | Annual site license for SpinSci Dialog Health, including access to the healthcare messaging platform, two-way texting, RCS messaging, campaign management, reporting, and two included workflows. Additional workflows are available through separately purchased CES packs. | $3,333.33 | 0% |
Dialog Health CES Pack | Additional workflow package for SpinSci Dialog Health customers with an active site license. Each CES pack provides additional workflow services beyond the two workflows included in the base subscription. | $12,000.00 | 0% |
Dimensions summary
This listing uses a single pricing dimension billed per licensed user. You pay for each user who needs access to SpinSci Dialog Health. Pricing scales directly with the number of users you license. Each user includes healthcare messaging, two-way texting, RCS messaging, campaign management, workflow automation, reporting, and supported integrations. There are no separate tiers or feature levels. To expand access, you add more user licenses. This is a contract-based commitment, so you set your user quantity for the agreed term.
Top-of-mind questions for buyers
One licensed user is a single person with access to SpinSci Dialog Health. That access covers healthcare messaging, two-way texting, RCS messaging, campaign management, workflow automation, reporting, and supported integrations. You license one unit per person who needs the product. There are no partial or shared user units.
Each user works across voice, text, and email outreach channels. The product connects to electronic health record and contact center systems to trigger notifications from real-time patient data. Supported integrations and campaign automation are part of the same user license, with no separate add-on charge in the pricing table.
Cost scales directly with the number of user licenses you commit to. You set your user quantity for the agreed contract term. Adding more people means adding more user licenses. There are no feature tiers to upgrade, so a larger team simply means more units of the same license.
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All purchases are final. SpinSci does not provide refunds, credits, or prorated reimbursements for subscriptions, contracts, unused services, or early termination, except where required by applicable law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
SpinSci provides implementation and ongoing technical support for Dialog Health, including platform configuration, integration assistance, workflow setup, troubleshooting, and issue resolution. Customers can contact the SpinSci support team by email at support@spinsci.com .
Support requests are reviewed and prioritized based on severity and business impact. Additional onboarding, training, managed services, and implementation support may be included based on the customers agreement and deployment scope.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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