Sold by: Uniphore
U-Analyze efficiently analyzes 100% of all customer interactions across voice, chat and email for a deeper understanding of customer needs, preferences and behaviors.
Overview
Enhance contact center performance, boost agent effectiveness, and ensure service quality with AI-powered conversational analytics and actionable insights. Gain deep, actionable insights from customer interactions AI-powered conversational analytics solutions. Improve decision-making today.
Highlights
- 100% of interactions analyzed across voice, chat and email
- Multilingual language identification
- Customized business-driven reports
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
U-Analyze Max | Per Named Agent | $186,000.00 |
Vendor refund policy
Please refer to contract
Legal
Vendor terms and conditions
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Uniphore
By TASKE Technology
By Zendesk
Sentiment is AI generated from actual customer reviews on AWS and G2
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Multi-Channel Interaction Analysis
Analyzes 100% of customer interactions across voice, chat, and email channels
Multilingual Language Support
Multilingual language identification capabilities for diverse customer interactions
AI-Powered Conversational Analytics
AI-powered conversational analytics engine for extracting actionable insights from customer interactions
Custom Reporting
Customized business-driven reports generation based on analyzed interaction data
Agent Performance Monitoring
Contact center performance monitoring and agent effectiveness evaluation through interaction analysis
Real-time Monitoring and Dashboards
Second-by-second monitoring of contact center metrics across omnichannel interactions with customizable dashboard displaying call volumes, wait times, and agent activity.
Historical Analytics and Reporting
Generation of contact center performance reports by day, week, month, and year with ability to view, print, and share activity and performance data.
Contact Flow Visualization
Visual representation of customer journey through contact center from start to finish with ability to identify routing problems and evaluate expected service routes.
Lex Bot Analysis
Evaluation of Amazon Lex bot effectiveness including analysis of word usage, expression matching against configured intents, and bot slot filling success rates.
Contact Search and Sentiment Analysis
Advanced contact record search functionality with transcript review, hold and transfer time analysis, and sentiment-based contact filtering capabilities.
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Standard contract
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