Sold by: Uniphore
U-Analyze efficiently analyzes 100% of all customer interactions across voice, chat and email for a deeper understanding of customer needs, preferences and behaviors.
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Overview
Enhance contact center performance, boost agent effectiveness, and ensure service quality with AI-powered conversational analytics and actionable insights. Gain deep, actionable insights from customer interactions AI-powered conversational analytics solutions. Improve decision-making today.
Highlights
- 100% of interactions analyzed across voice, chat and email
- Multilingual language identification
- Customized business-driven reports
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
U-Analyze Max | Per Named Agent | $186,000.00 |
Dimensions summary
U-Analyze uses a single pricing dimension called U-Analyze Max (Users). You pay per named agent, meaning each individual user assigned to the platform counts toward your cost. Your total scales directly with the number of named agents you enroll. There are no separate tiers, instance sizes, or usage-based add-ons to choose from. This is a contract-based purchase, so pricing applies over your committed term. To adjust cost, you increase or decrease the count of named agents covered under the agreement.
Top-of-mind questions for buyers
A named agent is an individual user account assigned to the platform. Each person you enroll counts as one, regardless of how many conversations they handle. Billing follows the number of assigned accounts, not activity level or call volume analyzed.
No. Cost is driven by named agent count, not conversation volume. The platform can analyze every customer interaction without adding per-conversation charges. To change cost, you adjust how many named agents are covered under your agreement.
Because billing is per named agent, adding agents increases your covered count and your cost scales with that number. Reducing enrolled agents lowers it. The exact quantity is set under your contract term, so changes apply to the agreement's agent count.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Uniphore
By TASKE Technology
By Zendesk
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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AI generated from product descriptions
Multi-Channel Interaction Analysis
Analyzes 100% of customer interactions across voice, chat, and email channels
Multilingual Language Support
Multilingual language identification capabilities for diverse customer interactions
AI-Powered Conversational Analytics
AI-powered conversational analytics engine for extracting actionable insights from customer interactions
Custom Reporting
Customized business-driven reports generation based on analyzed interaction data
Agent Performance Monitoring
Contact center performance monitoring and agent effectiveness evaluation through interaction analysis
Real-time Monitoring and Dashboards
Second-by-second monitoring of contact center metrics across omnichannel interactions with customizable dashboard displaying call volumes, wait times, and agent activity.
Historical Analytics and Reporting
Generation of contact center performance reports by day, week, month, and year with ability to view, print, and share activity and performance data.
Contact Flow Visualization
Visual representation of customer journey through contact center from start to finish with ability to identify routing problems and evaluate expected service routes.
Lex Bot Analysis
Evaluation of Amazon Lex bot effectiveness including analysis of word usage, expression matching against configured intents, and bot slot filling success rates.
Contact Search and Sentiment Analysis
Advanced contact record search functionality with transcript review, hold and transfer time analysis, and sentiment-based contact filtering capabilities.
Omnichannel Communication
Support across multiple channels including web, social, mobile, voice, messaging, live chat, and email with seamless conversational experiences
Knowledge Management
Comprehensive knowledge graph and knowledge management system integrated with AI agents for enhanced resolution capabilities
Pre-built and Custom Integrations
Over 1,200+ pre-built integrations available on the Zendesk App Marketplace with tools to create and configure custom experiences
Real-time Reporting and Analytics
Real-time reporting and analytics capabilities with measurement and insights for monitoring service performance and outcomes
Standard contract
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Customer reviews
Saragena S.
Conversation Insights Agent: Great at Analyzing Customer Feelings
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
The most important thing I like about Conversation Insights Agent is that it analyzes customers’ feelings and provides feedback on how they’re feeling.
What do you dislike about the product?
N/A. I like everything about Conversation Insights Agent.
What problems is the product solving and how is that benefiting you?
I work in an industry where customers are extremely important to us, and understanding how they feel matters a lot. Conversation Insights Agent AI really helps me figure out how clients are feeling and what they actually need through their voice and chat conversations.