Overview
Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time. As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. We are passionate about helping customers future-proof their contact center with Amazon Connect and Salesforce.
Benefits of Service Cloud Voice:
- Native Call Control powered by Amazon Connect within Service Cloud
- True omni-channel, managing presence across all channels
- Real-time transcription and sentiment
- Omni-Supervisor to manage agents across all channels
- Native voice analytics within Salesforce to accurately and efficiently measure KPIs
Deliverables: NeuraFlash will provide professional services to support the configuration, setup, and implementation of Salesforce Service Cloud Voice- Amazon Connect per the customer's requirements outlined in the agreed upon Statement of Work (SOW).
Contact us to Learn more: https://www.neuraflash.com/offerings/salesforce-scv-powered-by-amazon-connect
Highlights
- Detailed design and discovery for setup, configuration, and contact center requirements
- Implementation and phased migration plan/roadmap
- Conversational IVR Support
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