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Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time. As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. We are passionate about helping customers future-proof their contact center with Amazon Connect and Salesforce.

Benefits of Service Cloud Voice:

  • Native Call Control powered by Amazon Connect within Service Cloud
  • True omni-channel, managing presence across all channels
  • Real-time transcription and sentiment
  • Omni-Supervisor to manage agents across all channels
  • Native voice analytics within Salesforce to accurately and efficiently measure KPIs

Deliverables: NeuraFlash will provide professional services to support the configuration, setup, and implementation of Salesforce Service Cloud Voice- Amazon Connect per the customer's requirements outlined in the agreed upon Statement of Work (SOW).

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Sold by NeuraFlash
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.