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    RudderStack

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    Sold by: Rudderstack 
    RudderStack is the leading Warehouse CDP that makes it easy to collect and send customer data to the tools and teams that need it.

    Overview

    RudderStack is the leading warehouse Customer Data Platform that makes it easy to collect and send customer data to the tools and teams that need it.

    Innovative companies such as Stripe, Grafana, and Crate and Barrel use RudderStack to:

    • Reduce costs by avoiding engineering time spent on building and maintaining integrations
    • Reduce security risks by leveraging their warehouse as a CDP
    • Increase revenue by unlocking advanced use cases such as real-time product recommendations, personalization, and churn prediction

    For custom pricing, EULA, or a private contract, please contact aws-mp@rudderstack.com , for a private offer.

    Highlights

    • To see how data leaders drive business outcomes with RudderStack, visit https://www.rudderstack.com/customers/
    • HIPAA, SOC2, and GDPR compliant Customer Data Platform
    • For an overview of pricing packages, visit https://www.rudderstack.com/pricing/

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Starter
    RudderStack Event Stream - up to 25M events/month
    $17,100.00

    Vendor refund policy

    Read more about our Master Services Agreement and refund policy here: https://www.rudderstack.com/master-service-agreement/ .

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    RudderStack is a customer-obsessed company and provides support through the following: - World-class documentation: https://www.rudderstack.com/docs/  - An active Slack community: https://www.rudderstack.com/join-rudderstack-slack-community/  - White-glove support for paying customers For any AWS Marketplace Support please reach out to: partnerships@rudderstack.com  For support for RudderStack please reach out to: support@rudderstack.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

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    43 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Venkata M.

    Unlocking Insights with RudderStack

    Reviewed on Sep 19, 2024
    Review provided by G2
    What do you like best about the product?
    RudderStack allows business to easily integrate and manage customer data across multiple platforms,It empowers organizations to make data-driven decisions effectively.Rudderstack is designed to be highly adaptable.It enables real-time data processing allowing business to respond quickly to customer interactions and behaviour,RudderStack is built to scale with organizations accommodating increased data volume and complexity without sacrificing performance.
    What do you dislike about the product?
    New users may face a steep learning curve when first using the platform,For larger organizations or those needing extensive feautres the pricing model can become a concern,users have reported challenges with performance while handling very high volumes of data.
    What problems is the product solving and how is that benefiting you?
    RudderStack centralizes data collection,allowing business to unify customer interactions from various sources from single view.It offers greater flexiablity and control,allowing organizations to avoid dependency on a single vendor and adapt their data strategies as needed.
    Retail

    A Key Asset In Our MarTech Process

    Reviewed on Jan 26, 2024
    Review provided by G2
    What do you like best about the product?
    Its data warehouse first focus is a game changer. The low-friction data ingress and egress warehouse within a single tool reduces our maintenance overhead and provides more actionable data. Furthermore, the fantastic support from RudderStack's team has been instrumental in ensuring a smooth and productive integration process at various phases of our technology journey. Their responsiveness and expertise have consistently exceeded our expectations.
    What do you dislike about the product?
    Permissions management in RudderStack leaves a bit to be desired. RBAC is nearly non-existant.
    What problems is the product solving and how is that benefiting you?
    Low friction data warehouse ingress and egress for better decision making and customer acquisition, engagement, and retention. We spend less time moving data between platforms.
    Furniture

    A snappy, comprehensive package with excellent customer support

    Reviewed on Jan 24, 2024
    Review provided by G2
    What do you like best about the product?
    It is easy to setup and integrates directly into our data warehouse, while maintaining full ownership of our data.
    Support is excellent, each client has their own dedicated team who are quick to respond to any queries, often within 24 hours, despite our timezone differences. The team is extremely professional and patient when it comes to trobuleshooting issues and will not hestiate to jump on a call where necessary.
    What do you dislike about the product?
    Documentation of features can be improved, lack of automated alerts if any pieplines are down or encountering an error.
    Troubleshooting for Profiles can also be challenging due to basic error handling - the same error code can be thrown for different issues though it's understandable as it is a relatively new service.
    What problems is the product solving and how is that benefiting you?
    Integrating and unifying diverse data sources to create a comprehensive view of each customer. We are better equipped to personalize the web experiences for each of our customers and create relevant, high value segments for our various teams to tap into and develop initiatives for.
    Camille G.

    Great tool for efficient and reliable tracking

    Reviewed on Jan 23, 2024
    Review provided by G2
    What do you like best about the product?
    - Source and destinations easy to set up and manage, with a great interfaces and useful features to easily access the information you need.
    - Great transformation layer with many possibilities, from simple to much complex strategies.
    - Integrate with all popular tools
    - Great team, super reachable thanks to the dedicated Slack channel.
    What do you dislike about the product?
    Still missing alerting and analytics features .
    What problems is the product solving and how is that benefiting you?
    Rudderstack allows us to implement and maintain efficient In-Product tracking through multiple apps.
    Furniture

    Very functional platform but takes a some study to use it

    Reviewed on Jan 19, 2024
    Review provided by G2
    What do you like best about the product?
    1. Pretty much retl destinations
    2.Team is professional and I like that we have a slack team to communicate, it would be much more effcient than email
    3. The product design is concise and I can see that features are constantly being added to enhance the user experience
    What do you dislike about the product?
    1. I think some of the guides on the official websites are not comprehensive enough, and there are some important details that are not written out
    2. Some technical background is required for the operator, takes time to learn for tradition marketing operator
    What problems is the product solving and how is that benefiting you?
    1. id stitchind would be a key and most important feature for us, as we are using mutiple platforms, we really need to stitch the ids together and have a 360 view of customer. Also as 3rd party cookies being disabled, we need a more relaible id.
    2. retl: make sure our platforms are sharing the same data source. We are also planning on passing ML results using the retl function of rudderstack to further enpower our personalization
    View all reviews