A snappy, comprehensive package with excellent customer support
What do you like best about the product?
It is easy to setup and integrates directly into our data warehouse, while maintaining full ownership of our data.
Support is excellent, each client has their own dedicated team who are quick to respond to any queries, often within 24 hours, despite our timezone differences. The team is extremely professional and patient when it comes to trobuleshooting issues and will not hestiate to jump on a call where necessary.
Support is excellent, each client has their own dedicated team who are quick to respond to any queries, often within 24 hours, despite our timezone differences. The team is extremely professional and patient when it comes to trobuleshooting issues and will not hestiate to jump on a call where necessary.
What do you dislike about the product?
Documentation of features can be improved, lack of automated alerts if any pieplines are down or encountering an error.
Troubleshooting for Profiles can also be challenging due to basic error handling - the same error code can be thrown for different issues though it's understandable as it is a relatively new service.
Troubleshooting for Profiles can also be challenging due to basic error handling - the same error code can be thrown for different issues though it's understandable as it is a relatively new service.
What problems is the product solving and how is that benefiting you?
Integrating and unifying diverse data sources to create a comprehensive view of each customer. We are better equipped to personalize the web experiences for each of our customers and create relevant, high value segments for our various teams to tap into and develop initiatives for.
There are no comments to display