FINEOS provides comprehensive customer support to ensure successful use and continuous optimization of FINEOS Absence for Employers. Clients have access to product experts who assist with configuration, case questions, workflow optimization, and troubleshooting. The platform's SaaS model ensures timely updates, including regulatory changes, reduced total cost of ownership, and enhanced security with a continuously evolving cloud environment. Support resources include the FINEOS Customer Support Portal for submitting and tracking tickets, knowledge resources including documentation, product updates, and reporting, and Customer Success engagement to ensure long-term adoption and alignment with organizational goals.
In today's competitive talent landscape, employers strive to support their workforce with a caring, seamless leave experience without overwhelming HR and leave management teams. FINEOS Absence for Employers enables this by simplifying the complexity of absence, disability, and accommodations through a unified solution powered by automation, precision, and real-time insights. With a comprehensive compliance rules engine across federal, state, company, and municipal programs, employers can ensure accuracy, consistency, and timely adherence to evolving regulations.
The configurable SaaS solution automates complex benefit and payment calculations, ensures compliance, streamlines workflows, and reduces repetitive tasks, empowering HR teams to spend more time engaging directly with employees. Branded employee and employer portals create a cohesive, culture-aligned experience, enabling self-service capabilities such as leave requests, documentation upload, and balance visibility. Managers also gain real-time visibility into leave allocation and trends to support better workforce planning.
With integrated absence, disability, payments, accommodations, and analytics delivered through AWS QuickSight, organizations can access a single source of truth for clearer decisions, improved compliance, reduced risk, and stronger organizational outcomes. FINEOS Absence for Employers helps HR teams become more efficient, compliant, and informed, delivering more time to focus on the human side of leave management.
Highlights
Automates complex leave and payment calculations across statutory and company policies, reducing manual effort while maintaining accuracy and compliance with evolving federal, state, local, and municipal regulations
Improves HR efficiency with guided workflows, a unified case for disability, absence, and accommodations, and self-service portals that eliminate duplicate work and streamline end-to-end leave management.
Delivers powerful real-time insights through AWS QuickSight, enabling employers and managers to track trends, identify risks, and make data-driven workforce decisions from a single integrated system.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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You buy FINEOS AdminSuite under a single contract dimension priced by Transaction Volume. Your cost ties to the number of units processed, so it scales with how much activity you run through the system rather than by user seats or fixed tiers. There is one pricing dimension, so you commit to a contract based on your expected transaction units. As your processing volume grows, your billing reflects that usage. This structure lets you align spending with operational activity across the core insurance functions delivered on the platform.
Top-of-mind questions for buyers
What counts as one transaction unit for billing purposes?
The listing bills by Transaction Volume, but the exact event that counts as one unit is not defined in the available pricing details. Transactions span core insurance functions like claims processing, billing runs, payments, and policy administration. Confirm with the vendor how your specific processing activity maps to counted units before committing.
How does my cost change as processing activity grows or slows?
Your billing ties to units processed, so cost scales with activity run through the system. Higher processing volume raises your usage against the contract; lower activity means fewer units consumed. There are no user seats or fixed tiers driving cost, so spending follows operational throughput directly.
Does buying AdminSuite include all components like Claims, Billing, Payments, and Policy?
AdminSuite spans absence, billing, claims, payments, policy, provider, rating, and underwriting functions on one platform. Each component can run standalone or as part of the integrated suite. The single Transaction Volume dimension covers activity across these functions rather than pricing each component separately.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
FINEOS provides comprehensive customer support to ensure successful use and continuous optimization of FINEOS Absence for Employers. Clients have access to product experts who assist with configuration, case questions, workflow optimization, and troubleshooting. The platform's SaaS model ensures timely updates, including regulatory changes, reduced total cost of ownership, and enhanced security with a continuously evolving cloud environment. Support resources include the FINEOS Customer Support Portal for submitting and tracking tickets, knowledge resources including documentation, product updates, and reporting, and Customer Success engagement to ensure long-term adoption and alignment with organizational goals. For support questions that aren't addressed through these channels, email fineosawsmarketplace@FINEOS.com
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Kriv AI delivers insurance-specialized Claude Code enablement for engineering teams at P&C carriers, health payers, life & annuity writers, reinsurers, MGAs, and insurtechs. Three tiers: half-day executive briefing ($8K), 2-day fundamentals ($15K), 5-day full enablement ($25K) + optional $10K Per-Team Deep-Dive. Curriculum covers NAIC Model Bulletin on AI, Colorado Reg 10-1-1 bias-testing, Colorado SB 24-205, NYDFS Insurance Circular Letter No. 7, Texas TRAIGA HB 149, Federal Reserve SR 11-7 Model Risk, ASOP 23/41/56, fair-by-design code patterns, and Guidewire / Duck Creek / Majesco / Fineos integration. Claude on Amazon Bedrock in customer-controlled VPC with data residency and no training on customer inputs. Capstone: Model Card from existing pricing/claims model codebase. AWS Select + Databricks + Anthropic Claude Partner Network member. Partner, not an Anthropic-authorized reseller.
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