Sold by: Howazit.com
Deployed on AWS
Howazit CX Platform Starter helps you capture realtime Voice of Customer feedback and turn it into next-best actions. Use conversational surveys, AI text analytics, and automated service recovery to improve satisfaction and loyalty. Includes 5 users.
Overview
Howazit CX Platform Starter is a Customer Experience (CX) platform built to help organizations collect customer feedback, understand what is driving sentiment, and act quickly at scale. It combines a conversational feedback experience with AI-driven text analysis and topic mapping, so teams can identify key themes, risks, and opportunities as they emerge.
The platform supports Voice of Customer (VoC) programs, Know Your Customer (KYC) flows, and action-driving engagement (Drive to Action / DTA) such as encouraging reviews, sharing experiences, loyalty enrollment, upsells, and more. For dissatisfied customers, Howazit enables Automatic Service Recovery (ASR) workflows to capture the issue, assess severity, and route or trigger the right recovery action manual or automated based on your SLA.
Starter is ideal for teams who want to launch quickly with a proven CX playbook and measurable outcomes. This listing includes a Starter license for 5 users (additional users and advanced capabilities can be added as your program grows). Howazit is a secure, GDPR aligned SaaS solution with ISO 27001 practices and production grade controls.
Highlights
- Conversational Voice of Customer (VoC) collection with built-in Drive to Action journeys (reviews, loyalty, upsell/cross-sell, social sharing).
- AI text analysis & topic mapping to detect trends, opportunities, and critical issues - so the right teams can respond faster.
- Automatic Service Recovery workflows for unhappy customers (severity capture, routing, and SLA based recovery actions). Includes 5 users.
Details
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Deployed on AWS
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
CX Platform Starter (5 users) | Fixed-license subscription for the Howazit CX Platform Starter plan, including access for up to 5 named users. Includes Voice of Customer (VoC) collection, conversational feedback flows, AI text analysis & topic mapping, Drive-to-Action (DTA) journeys, and assisted onboarding/provisioning. Additional users and advanced capabilities are available as add-ons or upgraded plans. | $250,000.00 |
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