Sold by: Robonote
Deployed on AWS
Robonote is an AI platform that automatically transcribes, scores, analyzes, labels, and summarizes all calls, chats, SMS, and emails to transform interactions into growth.
Overview
Product Features and Benefits
Total Visibility Across Every Channel
Robonote monitors 100 percent of your customer interactions across calls, chats, emails, and meetings in one centralized platform. There are no blind spots and no sampling limitations. Whether your team manages 50 conversations a day or 50,000, every interaction is captured, transcribed, and fully searchable from a single dashboard.
Advanced Analytics and Smart Labeling
Robonote goes beyond basic transcription by analyzing and scoring every interaction to provide immediate insights into team performance and customer sentiment. The built in NLP engine automatically labels conversations based on custom business triggers such as High Value Lead, Compliance Risk, or Pricing Objection. This allows managers to quickly filter and review thousands of interactions and focus on the conversations that matter most before issues escalate.
Save Time and Reduce Operational Costs
Manual call reviews, spreadsheet tracking, and delayed QA processes become unnecessary. Robonote automatically processes every interaction and delivers actionable insights in real time, helping teams save valuable management hours each week while reducing quality assurance costs without compromising visibility or coverage.
Drive Growth With Actionable Data
Robonote transforms communication data into a valuable business asset. By understanding exactly what is being discussed across customer facing teams, organizations can make faster and more informed decisions that improve customer satisfaction, reduce churn, and support revenue growth at any scale.
All Plans Include Transcription in more than 80 languages Automatic translation Conversation scoring Agent scoring Event and marker extraction Speaker diarization Language detection Custom summarization templates Client summarization Third party integrations including CRM systems and webhooks 12 months of data retention
Highlights
- Full Interaction Coverage With No Blind Spots Robonote automatically captures and transcribes every call, chat, email, and meeting. There is no sampling and no need for manual logging. Every conversation becomes searchable from a single dashboard, regardless of team size or interaction volume.
- AI Powered Scoring and Smart Labeling The built in NLP engine analyzes and scores every interaction while identifying custom business triggers such as High Value Lead, Compliance Risk, or Pricing Objection. Managers can quickly filter thousands of conversations and focus on the interactions that require immediate attention before issues escalate.
- Automatic Summaries and Instant Conversation Search Robonote automatically generates summaries for every interaction and allows teams to filter conversation history by key events such as objections, escalations, or buying signals. This makes it possible to quickly find the exact conversations and moments you need across thousands of interactions.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Basic Tier | One-Year Contract- Included: 15,000 tokens/month (~500 analyzed hours/month) - Overage: $100 per 1,000 additional tokens | $18,000.00 |
Professional Tier | One-Year Contract- Included: 75,000 tokens/month (~2,500 analyzed hours/month) - Overage: $60 per 1,000 additional tokens | $54,000.00 |
Enterprise Tier | One-Year Contract- Included: 300,000 tokens/month (~10,000 analyzed hours/month) - Overage: $40 per 1,000 additional tokens | $144,000.00 |
Dimensions summary
Robonote offers three annual contract tiers billed in tokens, where each token maps to analyzed hours of conversation. Basic, Professional, and Enterprise tiers differ by the token allotment included each month. Basic includes the fewest tokens, Professional a mid-level amount, and Enterprise the largest allotment. When you exceed your monthly tokens, you pay an overage rate per 1,000 extra tokens. That overage rate drops as you move up tiers, so higher tiers cost less per additional token. You pick a tier based on your expected monthly analysis volume.
Top-of-mind questions for buyers
Each token maps to analyzed conversation time. Roughly 30 tokens cover one analyzed hour, based on the tier ratios. The system draws from your monthly token allotment as it processes recorded calls, emails, chats, and meetings across your team.
You keep analyzing beyond your included tokens. Overage charges apply per 1,000 extra tokens used that month. The overage rate is set by your tier, so the per-token cost above your allotment depends on which tier you chose.
Token allotments are described on a per-month basis, and overages are billed per 1,000 additional tokens used in that month. The marketplace listing does not state whether unused tokens roll into the next month. Contact the vendor to confirm rollover rules.
www.robonote.io
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Vendor refund policy
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Please reach out for questions here: info@robonote.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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