Sold by: SMX
Deployed on AWS
Free IT operators from the daily "run it" activities that do not add business value and allow them to focus on their mission and customers. SMX Elevate Cloud Assured Managed Services (CAMS) are audited, certified, and here to assure your operations stay available 24x7x365.
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Overview
FedRAMP Authorized SMX Elevate CAMS delivers the flexibility customers need and demand from today's cloud managed service providers. We offer the ability to select services across our Core, Premium, and Security Services, which enables and assures a Managed Services solution that meets unique customer needs. Teaming with AWS, we also offer the ability to augment your AWS Managed Services (AMS) with any of the CAMS offerings, to ensure you have full stack capabilities that match your operational needs and objectives. CAMS includes the software licensing and configurations for the tools required to manage and monitor your environments to meet your Service Level Agreements.
Deliverables
- Access to self-service ticketing system for Incident and Request management
- 24x7x365 monitoring and notification
- Access to Core, Premium and Security services
Getting Started
- Upon subscription you will be contacted by our Sales team with more information on getting started.
Highlights
- One bill, one contractual item, one transaction
- Built to extend the capabilities of AMS
- Leverage a single, pre-vetted offering
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Account Services | Account Services - Contact us for more info and pricing | $1,000.00 |
Core Managed Services | Core Managed Services - Contact us for more info and pricing | $300.00 |
Vendor refund policy
Refunds are not available at this time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By StreamScape
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By Hyperglance
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
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AI generated from product descriptions
FedRAMP Authorization
FedRAMP Authorized service delivery for compliance with federal security requirements
24/7 Monitoring and Notification
Continuous 24x7x365 monitoring and alerting capabilities to maintain operational availability
Incident and Request Management
Self-service ticketing system for managing incidents and service requests
Modular Service Selection
Ability to select and combine services across Core, Premium, and Security Services tiers to meet specific operational needs
AWS Integration
Capability to augment AWS Managed Services with additional managed services offerings for full stack operational coverage
AI-Powered Monitoring and Management
Cognitive AI engine for monitoring Market Data applications through CloudWatch, CloudTrail Logging, and real-time metrics collection with automated issue classification and response actions
Anomaly Detection and Root Cause Analysis
Automated anomaly detection, root cause analysis, and corrective action recommendations for Market Data application issues
Multi-Region Deployment Support
Support for multi-region durability and deployment of Market Data applications across distributed environments
Infrastructure Topology and Cost Analysis
Topology visualization, statistics reporting, and cost analysis capabilities via management console with pattern and trend discovery
Integration with Enterprise Systems
Integration with enterprise systems including ServiceNow call center platforms, Slack collaboration tools, and email notification systems for incident management and automation
Cost Analysis and Optimization
Real-time cost exploration and analysis with cost-saving recommendations including wastage identification, right-sizing, and reserved instance optimization; projected cloud bill forecasting with trend and anomaly detection.
Multi-Cloud Architecture Visualization
Interactive real-time architecture diagrams with metadata overlay for multi-cloud environments including GovCloud and Kubernetes; search, filter, and export capabilities for aggregated cloud inventory.
Security and Compliance Scanning
Continuous automated scanning for policy breaches, misconfiguration, and vulnerabilities with built-in monitoring compliance to AWS Well-Architected, NIST, CIS, HIPAA, PCI DSS, and FedRAMP frameworks; customizable rules for compliance validation.
Codeless Automation and Remediation
Trigger-based automation rules using metadata, cost metrics, and alarms to remediate issues in real-time; enforcement of organizational policies and resource-tagging strategies without requiring code.
Agentless Self-Hosted Deployment
Self-hosted deployment on EC2 instances with agentless architecture; SAML support and RESTful API access with no credential sharing required.
Standard contract
No
No
Customer reviews
Alejandro Doval
Real-time data access enhances compliance and contract coordination
Reviewed on Nov 20, 2024
Review provided by PeerSpot
What is our primary use case?
I use the solution for projecting deals regarding the decarbonization of high-value clients. Additionally, we are involved in managing and processing data in various contexts.
How has it helped my organization?
The solution provides real-time access to information across various functions, saving time and eliminating the need for significant effort in data retrieval.
What is most valuable?
SMX provides information from different requirements effectively. Its automation capabilities are beneficial for checking compliance with suppliers and vendors internationally during logistical transitions.
Additionally, it helps coordinate contracts, review compliance access, and conduct security checks. Overall, having information available in real-time for different functions is invaluable.
What needs improvement?
There is room for improvement in enhancing AI capabilities for threat detection, especially in tracking different locations. It would be ideal to develop more in terms of databases for cross-checking performance across various locations.
Additional improvements could be made in post-hacking capabilities, KPIs, specific APIs, and data structures for a product manager.
For how long have I used the solution?
I have been working with the solution for a year.
What do I think about the stability of the solution?
I have not had any performance or stability issues with the solution; it is stable.
What do I think about the scalability of the solution?
The solution is easy to scale.
How are customer service and support?
I have reached out to SMX tech support with questions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
There was no MSSP product in place before SMX. It was the first choice due to integration and scalability benefits.
What about the implementation team?
The deployment was done in-house by the team, specifically the DevOps team.
What was our ROI?
The solution provides measurable benefits in terms of time savings, especially with real-time data monitoring.
Which other solutions did I evaluate?
The decision to go with SMX was based on its integration and scalability advantages over other solutions.
What other advice do I have?
I would recommend SMX because the information is available in real-time for different functions, significantly reducing the need to search for data. On a scale of one to ten, I rate SMX an eight out of ten.