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    GLPI Network Basic

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    Sold by: teclib' 
    Deployed on AWS
    Free Trial
    GLPI Network is a subscription based on GLPI project with support from the editor and a network of local partners helping you to get the better of GLPI.

    Overview

    GLPI Network is a professional distribution based on GLPI Project and other open source technologies, such as FusionInventory, and with : Advance Support Tier 3 by the official editor TECLIB, News and updates, Club for new features request, Local partners.

    Highlights

    • Inventory of datacenters, computers, peripherals, software and any associated components.
    • ITIL ServiceDesk (end users, technicians)
    • Softwares and licenses management

    Details

    Delivery method

    Delivery option
    64-bit (x86) Amazon Machine Image (AMI)

    Latest version

    Operating system
    Ubuntu 24.04 LTS

    Deployed on AWS

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Free trial

    Try this product free for 5 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.

    GLPI Network Basic

     Info
    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (9)

     Info
    Dimension
    Cost/hour
    m4.large
    Recommended
    $0.26
    t2.medium
    $0.20
    m3.xlarge
    $0.25
    t2.large
    $0.20
    m4.xlarge
    $0.27
    m3.2xlarge
    $0.25
    m3.large
    $0.24
    t2.small
    $0.20
    m3.medium
    $0.23

    Vendor refund policy

    TECLIB refund cancellation policy: If you are unhappy with our SUPPORT service for any reason in the first 30 days, TECLIB will refund 100% of your money.

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    We'd like to hear your feedback and ideas on how to improve this page.
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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    64-bit (x86) Amazon Machine Image (AMI)

    Amazon Machine Image (AMI)

    An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.

    Version release notes

    https://glpi-project.org/glpi-10-0-18/ 

    This release fixes several security issues that has been recently discovered.

    Update is strongly recommended!

    Additional details

    Usage instructions

    Support

    Vendor support

    BASIC Support (tier 3)

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

     Info
    Updated weekly

    Accolades

     Info
    Top
    100
    In Project Management
    Top
    50
    In IT Business Management, Data Analytics, Monitoring

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    0 reviews
    Insufficient data
    Insufficient data
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    0 reviews
    Insufficient data
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    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Inventory Management
    Comprehensive tracking and documentation of datacenter assets, computers, peripherals, software, and associated components
    Service Desk Functionality
    ITIL-compliant service management platform supporting end-user and technician interactions
    Software License Tracking
    Centralized management and monitoring of software licenses and associated usage
    Open Source Integration
    Leverages multiple open source technologies including GLPI Project and FusionInventory
    Technical Support
    Advanced support tier provided by official editor with access to professional network of local partners
    Asset Management
    Comprehensive Configuration Management Database (CMDB) for managing hardware, software, and data center assets
    Inventory Management
    Detailed inventory tracking for computers, monitors, and network hardware with version and license management
    Service Desk Integration
    Ability to link asset inventory directly to helpdesk tickets and technician workflows
    Network Infrastructure Tracking
    Capability to manage network hardware that transmits and routes connections between different infrastructure components
    Data Center Management
    Support for integrating and managing data center resources, including PDUs and creating relationships between different assets
    Asset Tracking
    "Comprehensive tracking of hardware assets with detailed assignment, location, and history management"
    License Management
    "Multi-pack license handling with automated expiration email alerts"
    API Integration
    "Robust JSON REST API for integrating with proprietary systems and custom workflows"
    Inventory Auditing
    "Quick asset auditing with support for barcode and QR code scanning"
    Customization Capabilities
    "Ability to add custom fields, generate QR code labels, and configure asset models"

    Contract

     Info
    Standard contract

    Customer reviews

    Ratings and reviews

     Info
    4.3
    2 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    0%
    100%
    0%
    0%
    0%
    2 AWS reviews
    |
    42 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    aunghtun o.

    Why we chosen GLPI opensource ITSM software?

    Reviewed on Jan 31, 2025
    Review provided by G2
    What do you like best about the product?
    Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE).
    What do you dislike about the product?
    There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike.
    What problems is the product solving and how is that benefiting you?
    IT Asset Mangement and Service Desk, Change and problem mangement, Project management, Licensing functions.
    Sathish Kumar T.

    Daily user of GLPI

    Reviewed on Nov 04, 2024
    Review provided by G2
    What do you like best about the product?
    We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift rosterwith phone number
    What do you dislike about the product?
    As of now, I am not having any issues.
    What problems is the product solving and how is that benefiting you?
    GLPI is used for service desk , if the user has any IT related issue, we will resolve a issue
    Ahmed ACHOUR

    Enhanced ticketing and asset management with customizable notifications

    Reviewed on Sep 23, 2024
    Review provided by PeerSpot

    What is our primary use case?

    We use GLPI as an ITSM  system for ticketing, tracking technical support systems, and inventory management. It is deployed to handle customer requests, such as email requests or service requests, and phone calls from customers to create tickets.

    How has it helped my organization?

    GLPI has streamlined asset management and issue tracking in customer IT operations. The ticket lifecycle is well-managed and efficiently handled by the technician team, improving support response times.

    What is most valuable?

    The most valuable features of GLPI are its ITSM  capabilities, including ticketing, automatic tasks, plugins, and notification systems. Customers appreciate the personalization options, such as adding the company logo and customizing notifications.

    What needs improvement?

    GLPI could be improved by implementing an SMS notification plugin and better addressing the needs of the MSP environment. Additionally, the stability of Windows OS could be enhanced.

    For how long have I used the solution?

    I have been working with GLPI since 2015.

    What do I think about the stability of the solution?

    The stability of GLPI varies depending on the environment. It is more stable on Linux platforms compared to Windows OS. Overall, I consider the stability to be solid, rated seven out of ten.

    What do I think about the scalability of the solution?

    GLPI scales well according to customer needs. I rate its scalability an eight out of ten.

    How are customer service and support?

    I mostly use community forums for support. I haven't used the paid technical support, but customers who work with integrators find the support satisfactory.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup of GLPI is not difficult at all. With the help available on the website and clear documentation, it is easy for IT professionals to implement the solution. I would rate the ease of initial setup as eight or nine out of ten.

    What's my experience with pricing, setup cost, and licensing?

    GLPI is an open-source solution, meaning there is no cost for the license. However, some customers using cloud solutions do incur costs.

    What other advice do I have?

    I recommend GLPI for its useful features in an MSP environment. It is a very appreciated product, especially as an open-source solution.

    I'd rate the solution eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Julio Cesar De Faria Junior

    Customizable, enhances service desk efficiency, and offers excellent customer service

    Reviewed on Sep 12, 2024
    Review provided by PeerSpot

    What is our primary use case?

    I work directly with some customers, and, in general, consumers. We attend to some people, however I mostly attend directly to the employees of my company. We started using the product in 2018 and we use it for various purposes, including customizing it for our company's needs with optimized fields and additional sessions.

    How has it helped my organization?

    We have seen a big improvement in our team, particularly at the service desk. I'm responsible for managing GLPI, and my recent upgrade from 9.4 to 10.0 has improved our confidence and skills in customization. The dashboards of GLPI help us to track metrics and progress, which improves various company processes.

    What is most valuable?

    The best feature for me is the power of customization, allowing us to add extensions from each place of GLPI. We can use the same tools for different teams by adding specific customizations for each team, without needing entirely different tools.

    What needs improvement?

    One area for improvement is the occasional issues we encounter, which are not directly related to GLPI but are due to network providers. These include network errors like 502 and 504, indicating some failure in network communication with the server.

    For how long have I used the solution?

    I have been using GLPI for five years.

    What do I think about the scalability of the solution?

    It is easy to use and applicable in various scenarios, both locally and in the cloud. It can be used by any team, making it scalable for different types of projects.

    How are customer service and support?

    The technical support from GLPI is excellent. I frequently solve issues using their management and reporting tools, which are very effective. PeerSpot's support also provides great assistance.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is straightforward. I use GLPI with Docker , needing just a container to start the project. It's relatively easy to set up and start using in the browser on a Linux machine.

    What other advice do I have?

    Each company should start by exploring GLPI, understanding its features and extras they can use.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Rhanna Henriques

    User-friendly, customizable, and provides complete control to users

    Reviewed on Aug 28, 2024
    Review provided by PeerSpot

    What is most valuable?

    The solution enables users to personalize it. I had to learn a lot about it, but I had complete control of the code and the server. I could personalize the tool to suit our company’s needs. It was a good project. I used the tool early in my career.

    I learned about servers and personalization using GLPI. It was a very helpful experience. We need a little bit of knowledge to use the system. We can study and get on track. The product is user-friendly. I can personalize the tool and make it user-friendly. My colleagues liked the solution a lot. They still use it.

    What needs improvement?

    The solution must be more flexible. The permissions can be improved.

    For how long have I used the solution?

    I have been using the solution for one year.

    What do I think about the stability of the solution?

    I used some plug-ins. Sometimes, we had trouble finding ones that were compatible with the version we used. Sometimes, we had to upgrade, and the plug-ins were not compatible with the next version. I rate the stability a nine out of ten. It needs improvement, but the tool is really good to use.

    What do I think about the scalability of the solution?

    We had 300 employees in our organization. Employees in the helpdesk and some leaders from the finance and support sections were using the product.

    What other advice do I have?

    I had a rich experience with GLPI. I learned a lot from it. Many organizations use the solution to control their technology.

    Overall, I rate the solution a nine out of ten.

    View all reviews