Overview
GLPI Network is a professional distribution based on GLPI Project and other open source technologies, such as FusionInventory, and with : Advance Support Tier 3 by the official editor TECLIB, News and updates, Club for new features request, Local partners.
Highlights
- Inventory of datacenters, computers, peripherals, software and any associated components.
- ITIL ServiceDesk (end users, technicians)
- Softwares and licenses management
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Free trial
Dimension | Cost/hour |
---|---|
m4.large Recommended | $0.26 |
t2.medium | $0.20 |
m3.xlarge | $0.25 |
t2.large | $0.20 |
m4.xlarge | $0.27 |
m3.2xlarge | $0.25 |
m3.large | $0.24 |
t2.small | $0.20 |
m3.medium | $0.23 |
Vendor refund policy
TECLIB refund cancellation policy: If you are unhappy with our SUPPORT service for any reason in the first 30 days, TECLIB will refund 100% of your money.
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Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
https://glpi-project.org/glpi-10-0-18/Â
This release fixes several security issues that has been recently discovered.
Update is strongly recommended!
Additional details
Usage instructions
Instructions in customer portal on: https://services.glpi-network.com/aws-usage-instructionÂ
Resources
Vendor resources
Support
Vendor support
BASIC Support (tier 3)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

Standard contract
Customer reviews
Why we chosen GLPI opensource ITSM software?
Daily user of GLPI
Enhanced ticketing and asset management with customizable notifications
What is our primary use case?
We use GLPI as an ITSMÂ system for ticketing, tracking technical support systems, and inventory management. It is deployed to handle customer requests, such as email requests or service requests, and phone calls from customers to create tickets.
How has it helped my organization?
GLPI has streamlined asset management and issue tracking in customer IT operations. The ticket lifecycle is well-managed and efficiently handled by the technician team, improving support response times.
What is most valuable?
The most valuable features of GLPI are its ITSMÂ capabilities, including ticketing, automatic tasks, plugins, and notification systems. Customers appreciate the personalization options, such as adding the company logo and customizing notifications.
What needs improvement?
GLPI could be improved by implementing an SMS notification plugin and better addressing the needs of the MSP environment. Additionally, the stability of Windows OS could be enhanced.
For how long have I used the solution?
I have been working with GLPI since 2015.
What do I think about the stability of the solution?
The stability of GLPI varies depending on the environment. It is more stable on Linux platforms compared to Windows OS. Overall, I consider the stability to be solid, rated seven out of ten.
What do I think about the scalability of the solution?
GLPI scales well according to customer needs. I rate its scalability an eight out of ten.
How are customer service and support?
I mostly use community forums for support. I haven't used the paid technical support, but customers who work with integrators find the support satisfactory.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of GLPI is not difficult at all. With the help available on the website and clear documentation, it is easy for IT professionals to implement the solution. I would rate the ease of initial setup as eight or nine out of ten.
What's my experience with pricing, setup cost, and licensing?
GLPI is an open-source solution, meaning there is no cost for the license. However, some customers using cloud solutions do incur costs.
What other advice do I have?
I recommend GLPI for its useful features in an MSP environment. It is a very appreciated product, especially as an open-source solution.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Customizable, enhances service desk efficiency, and offers excellent customer service
What is our primary use case?
I work directly with some customers, and, in general, consumers. We attend to some people, however I mostly attend directly to the employees of my company. We started using the product in 2018 and we use it for various purposes, including customizing it for our company's needs with optimized fields and additional sessions.
How has it helped my organization?
We have seen a big improvement in our team, particularly at the service desk. I'm responsible for managing GLPI, and my recent upgrade from 9.4 to 10.0 has improved our confidence and skills in customization. The dashboards of GLPI help us to track metrics and progress, which improves various company processes.
What is most valuable?
The best feature for me is the power of customization, allowing us to add extensions from each place of GLPI. We can use the same tools for different teams by adding specific customizations for each team, without needing entirely different tools.
What needs improvement?
One area for improvement is the occasional issues we encounter, which are not directly related to GLPI but are due to network providers. These include network errors like 502 and 504, indicating some failure in network communication with the server.
For how long have I used the solution?
I have been using GLPI for five years.
What do I think about the scalability of the solution?
It is easy to use and applicable in various scenarios, both locally and in the cloud. It can be used by any team, making it scalable for different types of projects.
How are customer service and support?
The technical support from GLPI is excellent. I frequently solve issues using their management and reporting tools, which are very effective. PeerSpot's support also provides great assistance.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. I use GLPI with Docker , needing just a container to start the project. It's relatively easy to set up and start using in the browser on a Linux machine.
What other advice do I have?
Each company should start by exploring GLPI, understanding its features and extras they can use.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
User-friendly, customizable, and provides complete control to users
What is most valuable?
The solution enables users to personalize it. I had to learn a lot about it, but I had complete control of the code and the server. I could personalize the tool to suit our company’s needs. It was a good project. I used the tool early in my career.
I learned about servers and personalization using GLPI. It was a very helpful experience. We need a little bit of knowledge to use the system. We can study and get on track. The product is user-friendly. I can personalize the tool and make it user-friendly. My colleagues liked the solution a lot. They still use it.
What needs improvement?
The solution must be more flexible. The permissions can be improved.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
I used some plug-ins. Sometimes, we had trouble finding ones that were compatible with the version we used. Sometimes, we had to upgrade, and the plug-ins were not compatible with the next version. I rate the stability a nine out of ten. It needs improvement, but the tool is really good to use.
What do I think about the scalability of the solution?
We had 300 employees in our organization. Employees in the helpdesk and some leaders from the finance and support sections were using the product.
What other advice do I have?
I had a rich experience with GLPI. I learned a lot from it. Many organizations use the solution to control their technology.
Overall, I rate the solution a nine out of ten.