GLPI Network Basic

What do you like best about the product?

Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE).

What do you dislike about the product?

There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike.

What problems is the product solving and how is that benefiting you?

IT Asset Mangement and Service Desk, Change and problem mangement, Project management, Licensing functions.

What do you like best about the product?

We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift rosterwith phone number

What do you dislike about the product?

As of now, I am not having any issues.

What problems is the product solving and how is that benefiting you?

GLPI is used for service desk , if the user has any IT related issue, we will resolve a issue

We use GLPI as an ITSM  system for ticketing, tracking technical support systems, and inventory management. It is deployed to handle customer requests, such as email requests or service requests, and phone calls from customers to create tickets.

GLPI has streamlined asset management and issue tracking in customer IT operations. The ticket lifecycle is well-managed and efficiently handled by the technician team, improving support response times.

The most valuable features of GLPI are its ITSM  capabilities, including ticketing, automatic tasks, plugins, and notification systems. Customers appreciate the personalization options, such as adding the company logo and customizing notifications.

GLPI could be improved by implementing an SMS notification plugin and better addressing the needs of the MSP environment. Additionally, the stability of Windows OS could be enhanced.

I have been working with GLPI since 2015.

The stability of GLPI varies depending on the environment. It is more stable on Linux platforms compared to Windows OS. Overall, I consider the stability to be solid, rated seven out of ten.

GLPI scales well according to customer needs. I rate its scalability an eight out of ten.

I mostly use community forums for support. I haven't used the paid technical support, but customers who work with integrators find the support satisfactory.

Neutral

The initial setup of GLPI is not difficult at all. With the help available on the website and clear documentation, it is easy for IT professionals to implement the solution. I would rate the ease of initial setup as eight or nine out of ten.

GLPI is an open-source solution, meaning there is no cost for the license. However, some customers using cloud solutions do incur costs.

I recommend GLPI for its useful features in an MSP environment. It is a very appreciated product, especially as an open-source solution.

I'd rate the solution eight out of ten.

Hybrid Cloud

I work directly with some customers, and, in general, consumers. We attend to some people, however I mostly attend directly to the employees of my company. We started using the product in 2018 and we use it for various purposes, including customizing it for our company's needs with optimized fields and additional sessions.

We have seen a big improvement in our team, particularly at the service desk. I'm responsible for managing GLPI, and my recent upgrade from 9.4 to 10.0 has improved our confidence and skills in customization. The dashboards of GLPI help us to track metrics and progress, which improves various company processes.

The best feature for me is the power of customization, allowing us to add extensions from each place of GLPI. We can use the same tools for different teams by adding specific customizations for each team, without needing entirely different tools.

One area for improvement is the occasional issues we encounter, which are not directly related to GLPI but are due to network providers. These include network errors like 502 and 504, indicating some failure in network communication with the server.

I have been using GLPI for five years.

It is easy to use and applicable in various scenarios, both locally and in the cloud. It can be used by any team, making it scalable for different types of projects.

The technical support from GLPI is excellent. I frequently solve issues using their management and reporting tools, which are very effective. PeerSpot's support also provides great assistance.

Positive

The initial setup is straightforward. I use GLPI with Docker , needing just a container to start the project. It's relatively easy to set up and start using in the browser on a Linux machine.

Each company should start by exploring GLPI, understanding its features and extras they can use.

Hybrid Cloud

Other

The solution enables users to personalize it. I had to learn a lot about it, but I had complete control of the code and the server. I could personalize the tool to suit our company’s needs. It was a good project. I used the tool early in my career.

I learned about servers and personalization using GLPI. It was a very helpful experience. We need a little bit of knowledge to use the system. We can study and get on track. The product is user-friendly. I can personalize the tool and make it user-friendly. My colleagues liked the solution a lot. They still use it.

The solution must be more flexible. The permissions can be improved.

I have been using the solution for one year.

I used some plug-ins. Sometimes, we had trouble finding ones that were compatible with the version we used. Sometimes, we had to upgrade, and the plug-ins were not compatible with the next version. I rate the stability a nine out of ten. It needs improvement, but the tool is really good to use.

We had 300 employees in our organization. Employees in the helpdesk and some leaders from the finance and support sections were using the product.

I had a rich experience with GLPI. I learned a lot from it. Many organizations use the solution to control their technology.

Overall, I rate the solution a nine out of ten.