GLPI Network Basic

What do you like best about the product?

Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE).

What do you dislike about the product?

There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike.

What problems is the product solving and how is that benefiting you?

IT Asset Mangement and Service Desk, Change and problem mangement, Project management, Licensing functions.

What do you like best about the product?

We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift rosterwith phone number

What do you dislike about the product?

As of now, I am not having any issues.

What problems is the product solving and how is that benefiting you?

GLPI is used for service desk , if the user has any IT related issue, we will resolve a issue

What do you like best about the product?

Easy to implementation, very ieasy
rich feature, almost all I nedd is in GLPI
ease of use
Frequency of use.
Ease to integration to telegram BOT, email login

What do you dislike about the product?

Right Now I can not find any to disklike

What problems is the product solving and how is that benefiting you?

IT Asset tracking
Vendor management
Project management
Knowledge management
Manajemen Aset:

Inventarisasi perangkat keras, perangkat lunak, dan aset lainnya
Pelacakan siklus hidup aset
Reservasi aset
Manajemen garansi
Pelacakan lokasi aset
Manajemen lisensi perangkat lunak
Layanan Dukungan:

Sistem tiket untuk pelacakan masalah dan permintaan
Basis pengetahuan untuk solusi swadaya
Manajemen SLA
Eskalasi masalah
Pelaporan dan analisis
Manajemen Jaringan:

Penemuan perangkat jaringan
Pemetaan jaringan
Pemantauan kinerja jaringan
Manajemen konfigurasi jaringan
Peringatan dan pemberitahuan
Manajemen Perangkat Lunak:

Instalasi dan pemutakhiran perangkat lunak
Manajemen lisensi perangkat lunak
Pelacakan dependensi perangkat lunak
Pengelolaan patch
Manajemen Audit:

Audit kepatuhan
Pelacakan perubahan konfigurasi
Manajemen log
Pelaporan dan analisis
Fitur Lainnya:

Portal pengguna swadaya
Dukungan multi-bahasa
Kustomisasi yang luas
Integrasi dengan alat IT lainnya

What do you like best about the product?

GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services.

What do you dislike about the product?

The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable.

What problems is the product solving and how is that benefiting you?

GLPI provides some features to improve the efficiency of IT asset management within the organization. Some of these features include: keeping a detailed record of hardware and software devices installed on company computers through the hardware and software inventory, providing an issue tracking system that allows users to log problems and monitor their resolution, having a record of IT asset maintenance and support contracts to better plan expenses, controlling who has access to IT assets and what actions they can take, and providing pre-defined reports to help the organization better understand the IT asset inventory.

What do you like best about the product?

GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured.

What do you dislike about the product?

There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.
Updates help keep the tool agile and not lose focus.

What problems is the product solving and how is that benefiting you?

Previously, there was a homemade tool, the interface was poor and it was very difficult to update, the users had constant problems with the information flow. The ticketing update time was very slow.