GLPI Network Basic

I use GLPI by Teclib for a bit of everything: asset tracking whether mobile, desktop PCs, laptops, order tracking, address book, documentation database, contracts with service providers, and the contacts of those providers.

For IT asset management with GLPI by Teclib, in general when I receive a new workstation, I install GLPI agent, which allows me to pull up all the information about the workstation. For order tracking, I have created, via a plugin, a small database in which I enter the various orders placed with our providers, and when I receive them, I process the receipt in a fairly classic way.

Asset tracking by far, order tracking, and the fact that GLPI by Teclib is an open-source solution, which still allows for quite advanced customization.

The customization in GLPI by Teclib was useful precisely for the ordering part, which is not included by default but is available via a plugin. For the asset management part, it is in daily use in an IT department where I often need to look for information about a PC or a printer, for example, and it is easier to search in GLPI by Teclib to find various information such as the serial number rather than going to look on the equipment, which is not necessarily directly accessible from where I am.

GLPI by Teclib has had a positive impact on my organization as the documentation database has made it possible to make quite a lot of elements available to my employees, whether it is vacation request forms or various RSO, QSE procedures. For IT overall, it saves me a lot of time because I know I have a trusted data source that I can use whenever I want, and it is updated regularly.

For the documentation database in GLPI by Teclib, it is very simple; it prevents people, the company's employees, from asking the IT department to provide them with vacation forms. There is a huge time saving as I no longer receive any emails asking for these documents. I went from a few requests per month to none at all, none whatsoever. This is a big time saver.

In my opinion, GLPI by Teclib could be improved by potentially integrating certain elements that are currently only available via plugins. I am thinking in particular of the ordering management part, and it would be good if it were integrated directly into GLPI by Teclib. Otherwise, for how I use it on a daily basis, GLPI by Teclib does the job very well. Potentially an interface that is perhaps more intuitive for some users would help. The search bar might not be the easiest to use, but you get used to it quickly.

I rate GLPI by Teclib an 8 out of 10 because it remains my main tool for asset management and even the information base, or rather source, the trusted data source that I have within the company. Some points still need improving, potentially regarding the documentation database and the native integration of certain plugins.

I have been using GLPI by Teclib since my previous professional experience, so it will be almost six years that I have been using it.

GLPI by Teclib is very reliable with no problems there. The only things I notice are small slowdowns from time to time, but I think that is more related to the hardware I use than to GLPI by Teclib itself.

My infrastructure remains quite static, so there is no change in needs, but GLPI by Teclib fully matches what I am looking for.

I have never contacted GLPI by Teclib's customer service. I have used the community forum a few times to help myself with certain problems, but I have never needed to call customer service.

I did not evaluate other software before choosing GLPI by Teclib. In my previous professional experience, GLPI by Teclib had already been in place for some time, especially with the ticketing function, which is not yet used by me. It remains a tool that I liked and found easy to get to grips with. I decided to implement it as well in the company where I currently work.

I have always used GLPI by Teclib because it remains the reference for open-source asset management.

Since GLPI by Teclib is self-hosted with me, I have not had any specific problems regarding pricing or licensing. The only cost I have is the resources allocated to it on the virtual machine that hosts it, but that is not an issue on my side.

My advice to other people considering using GLPI by Teclib is that they should not hesitate to use it, but they must also be very meticulous about data entry if it is done manually, especially for mobile phones.

GLPI by Teclib is a very good tool, and I recommend it. I would rate this solution an 8 out of 10.

In our organization, the main use of GLPI by Teclib is user request ticket management. A user sends an email to our support address, which creates a ticket, and then we process the ticket. It is a way to centralize requests and dispatch them.

We also have other use cases for GLPI by Teclib, as we use it to inventory our PCs.

In my opinion, the best features that GLPI by Teclib offers our organization are its speed, smoothness, user-friendliness, and intuitiveness. It suits us perfectly.

What makes GLPI by Teclib particularly intuitive, based on my daily experience, is that it is easy to use. I find that even to manually create a ticket, it is quite simple. You can hide fields, you can do many things, you can do exports, and more. I find it quite simple compared to other ticketing systems I have used. This one is quite easy and accessible to everyone.

GLPI by Teclib has a positive impact on my organization as it allows us to centralize user requests. Inevitably, at some point, all the requests are centralized in one place. We log in, we check the users' requests, and it greatly facilitates our task of centralizing requests. This is also the purpose of this tool.

In my opinion, for our needs, I do not really see what could be improved in GLPI by Teclib. I do not have many ideas. I think there are already quite a few interesting features, and there are probably more than I know about. For the way we use it, it is more than enough. I do not see what more there could be.

I have been using GLPI by Teclib for 15 years.

I have experienced good stability with GLPI by Teclib in my daily use.

I rate the scalability of GLPI by Teclib in my environment as very good.

I have not had to contact customer support for GLPI by Teclib.

Before adopting GLPI by Teclib, I did not use another solution.

Since using GLPI by Teclib, I have seen a return on investment in terms of savings in money since the product is free.

Regarding pricing, installation costs, and license management with GLPI by Teclib, we do not use the paid version. We use the free version.

Before choosing GLPI by Teclib, I did not evaluate other options or similar solutions.

My main use case for GLPI by Teclib is to deploy the GLPI agent and manage assets, computers, desktops, laptops, and inventory hardware and network devices.

GLPI by Teclib offers excellent asset management as one of its best features, while the ticketing system is adequate, and I need more detailed reporting. GLPI by Teclib has positively impacted my organization by providing an overview of all hardware and network devices.

Regarding managing devices such as Apple products and phones, including iPhones, Samsung, and Xiaomi, I wonder how I can manage them better.

For example, I need tracer history and a history of handing over devices, but currently, GLPI by Teclib does not provide that report.

In the future, the feature to uninstall software is important because GLPI by Teclib has inventory for hardware and software, but a feature to uninstall software is not available, and I need that. I have additional thoughts about GLPI by Teclib: I need the GLPI agent to deploy a feature for uninstalling software, as sometimes computers need to have poorly functioning software removed.

I have been using GLPI by Teclib for over three years, and I installed it at my last company.

In my experience, GLPI by Teclib is stable and runs well. The software focuses on inventory and runs stably and effectively, but GLPI by Teclib does not manage devices as effectively as ManageEngine Endpoint and Microsoft Intune, which have more features.

Scalability is difficult with GLPI by Teclib because it focuses on inventory and requires more features.

I have seen a return on investment from using GLPI by Teclib since it saves time for IT support in financing for inventory, which works very well for me, but I have a technical focus.

Before choosing GLPI by Teclib, my evaluation of other options showed that the future is at no cost.

I find it manageable for all those devices and inventory because the agent automatically gets the ID and summary.

When I combine GLPI by Teclib to manage mobile devices and Microsoft Intune, I find that Microsoft Intune is perfect.

I have not yet deployed the password management feature in GLPI by Teclib.

In my company, I use Microsoft Intune to manage mobile devices and more; however, I want to have one agent, GLPI by Teclib, for inventory. This is acceptable, but I need to combine other features, as currently I have one agent for assets and one agent for managing, for example, the GLPI agent and Microsoft Intune agent, which is difficult for me to manage.

I deploy GLPI by Teclib for the local network but have not yet deployed the API.

Regarding GLPI by Teclib's AI capabilities, AI is deployed in our cloud, but I have not yet used GLPI AI. I think I need to try its accuracy and reliability, and I need to use a demo and trial version.

My company has a development department, and we are deploying the assessment; however, one more feature from a previous solution was not good.

I would rate this product an 8 overall.

I have particular use cases to share about how I use this tool on a daily basis. When I installed it for a client, I also used it as an inventory tool. I was using GLPI by Teclib specifically to inventory all the equipment in the company. I did this for another client as well where I was also doing inventory, but with barcodes. That also allowed me to send automatic responses and then pre-filled forms for the arrival and departure of employees.

My main use of GLPI by Teclib in my organization is that I use it three-quarters of the time for tickets and I also used it for the installation.

GLPI by Teclib has had a positive impact on my organization and my clients' work because it has made it possible to better manage the equipment and then, regarding tickets, it allows fairly smooth ticket management across different sites, as well as being able to manage users well.

A concrete example of measurable results thanks to this tool in my organization is mainly the use of statistics. The fact that the tool is simple and smooth to use allows for time savings in its use.

I think the best features that GLPI by Teclib offers are the tickets and all the possible extensions, as well as inventory management.

Among all the extensions I mentioned, for inventory management, it is the implementation of the already pre-filled forms, all done in PDF, and also the barcodes. The scanning and completion thanks to the barcodes, as well as the ability to see my servers directly in GLPI, really makes my work easier. I can see the equipment that is out of order and that which is currently in use, as well as linking it to users.

In my opinion, GLPI by Teclib could be improved by having a feature that shows who is currently looking at a ticket when no one has yet assigned it to themselves. For example, a user created a ticket, and if two or three agents have opened the ticket, but it is not yet assigned to an agent, they are just looking at the ticket before assigning it to themselves. This actually makes it possible to know if someone is on it, and the ticket is still being looked at, which allows for a live flow. I have the issue sometimes that I look at the ticket, and there was already someone on it. Then I go to assign it to myself, and in the meantime, another agent has assigned it to themselves. This means I have wasted time. Having a live feed to know who is on the ticket and to have a more real-time flow is essential because each time I have to refresh to see who has taken the ticket, whereas with Zendesk, it is much more real-time.

Regarding other aspects that could be improved in GLPI by Teclib, I think the design needs to be much more updated. Compared to Zendesk, which is much more modern and simpler, GLPI, to be transparent, is quite old in terms of design. It looks more like a website from 2010 to 2015 than a current site; it is very aging. I think this is a major downside as the design really does not make me want to use it at all.

I have been using GLPI by Teclib for exactly four years, since the beginning.

I would give GLPI by Teclib a score of six and a half on a scale of one to ten.

I chose the score of six and a half for GLPI by Teclib because, as I mentioned, it is very useful for inventory and ticketing, but I have used Zendesk, and Zendesk is more modern and really allows me to see from the dashboard if someone is on a ticket. It allows me to see a live flow of who is on it, without refreshing the page, and who has taken the ticket, whereas GLPI is a bit more complex for people who are not used to IT. Even if it is simple and done properly, for people who struggle a bit with IT, I think it might put them off because of the design which is not appealing and very old-fashioned, along with a lack of modernity in some tools.

My advice to someone considering using GLPI by Teclib in their organization or for a client is to start in a very simple way and then, if there is an expectation of growth, to structure the solution carefully. That means managing the groups properly for the inventory and managing it properly, because otherwise it can quickly turn into a mess with too much information. So, I have to manage it properly and structure it properly.

I want to add that I do not know if it was GLPI by Teclib that handled it, but there was a solution at one point for MDM via GLPI by Teclib, and it was discontinued. If one day it could be brought back, I think it could really be useful and work properly with the solution. I gave GLPI by Teclib a rating of six and a half out of ten.

My main use case for GLPI by Teclib is as a ticketing system, IT assets management, license management, device management, and assets.

A quick specific example of how I use GLPI by Teclib in my daily work is checking the historical upgrades or issues about the laptop, so assets can be looked into the historical issues to determine if the laptop is good or not.

I have something else to add about my main use case with GLPI by Teclib, specifically regarding the ticketing system. It makes it easier for me to handle the users based on the level of severity, from one until five.

GLPI by Teclib has positively impacted my organization by making the working process in my company easier.

It has made my company's processes easier, specifically about the ticketing system, which is now much smoother.

The best feature GLPI by Teclib offers that stands out to me is the assets management by the agent, which can be installed easily to take the data from the clients and add it to the server.

GLPI by Teclib can be improved, particularly about the notification. For instance, if the user makes a ticket from the IT team, it would be great to have a pop-up email. Right now, I just configure the notification, but sometimes it works and sometimes it doesn't, as the email always bounces.

I have been using GLPI by Teclib for around one year.

GLPI by Teclib is currently stable.

GLPI by Teclib's scalability is good. It can handle growth or increased usage easily, as it currently manages requests for about 1,000 users without issues.

I am not sure about customer support as I have never used the customer support team, but I typically troubleshoot and find solutions myself.

GLPI by Teclib is my software as a service, and I have not previously used a different solution.

GLPI by Teclib is deployed in my organization as an on-premise solution, but it can be accessed publicly using a web server.

My experience with pricing, setup costs, and licensing tells me the costs are in line with my company always using self-hosted apps, although I am not sure of the exact amounts.

Before choosing GLPI by Teclib, I evaluated other options such as Ninja, but I found Ninja's pricing to be too expensive.

I would rate GLPI by Teclib a seven out of ten, but it could be perfect like software such as Ninja.

I chose seven out of ten because I think it has good features, but GLPI by Teclib can be improved to be perfect.

Regarding GLPI by Teclib's AI capabilities, I think its governance and security are good because GLPI is supported by OIDC, such as SSO for authentication.

The output of GLPI by Teclib is good for me. I am not sure about its accuracy, but it makes it easier for me to manage tasks related to various assets or similar needs.

My advice for others looking into using GLPI by Teclib would be to consider it if they need a ticketing system or asset management and have budget constraints.

I have rated GLPI by Teclib a seven on a scale of one to ten.

I use GLPI by Teclib quite a lot in my work currently. I work as an officer in a shipping company here in Greece. We use this web application daily to track our assets and other items that we have for our company.

One thing I would mention about GLPI by Teclib as a positive is that it is very easy to use. We brought two trainees this summer and they are already familiar with how the platform works. That is a huge positive because it is very easy for just a normal user to get used to it and actually know how to operate it.

Another beneficial thing is that we have also included the phones in GLPI by Teclib, and the docking stations, and the peripherals. Whenever we have to order something or whenever we have to make a new purchase for new laptops, we always go to GLPI by Teclib and we see what device they currently use, if it is out of date, if it is obsolete, or if it is actually old. The thing is that you do not actually have to go there or connect remotely on the laptop and see the details for the specific system. You just see it with two clicks, which is very handy.

To be honest with you, I am quite satisfied with GLPI by Teclib in general. However, we are trying to implement a solution about our tickets. We want them to be assigned to a technician directly from the emailing system to GLPI by Teclib because we use GLPI by Teclib as a ticketing system. We do not have any other solution in Jira or anything similar. We use only GLPI by Teclib. Currently, we are creating the tickets as well. None of the users create the tickets by themselves. We do it for the users and we also assign the tickets to the technician that is available to resolve the specific issue.

I would propose this more as a recommendation. We have not really quite figured out how to actually manage our consumables. When I mean consumables, I mean the cartridges or the inks for the printers or even the other items that the printers need, such as the fuser kits or the transfer belts. For example, each specific cartridge has a percentage. We would love to have a notification whenever the ink drops low, so we know when to actually order the new inks and maintain continuity.

I have been using GLPI by Teclib for three years, roughly.

Most of the times we have issues with it, they are not about GLPI by Teclib itself. They are about a network issue or some systems being down. It is not the actual platform. Especially in this type of issue that may arise, it is not really easy to say if it is a GLPI by Teclib issue or something else.

I think this is one of the most important factors of using GLPI by Teclib. It is very easy. Once you download the client agent, it works perfectly fine with whatever you plug into it. The scalability on the end device is very nice because whatever you plug in, you can directly see what the user plugs on their device or if they change, for example, a screen or something.

I think it is very easy to find specific information on how to resolve issues, especially now with Copilot and AI in general.

As long as I remember, we never had an issue with contacting them. It needs some trial and error to make something work, but it is in a manner that is acceptable.

This is my first position in the IT industry. I have only been working with GLPI by Teclib. That is why I think I have developed some knowledge about this specific platform.

When I first entered this position, one of my main projects that I was working on at the time was actually deploying GLPI by Teclib because we had a project running at the same time where we changed all of the PCs and the laptops of the company. We had to keep track of the new laptops being given to the users. It was actually pretty easy. Each time we put an image on a new PC, we used an agent called FusionInventory. It is an agent that you download on the specific PC that you want to create. It actually runs on a schedule that we set to run after three hours each time. It is a service that runs every three hours and receives all of the data needed. For example, the components of the laptop, the usage of the disks, what programs are downloaded, and what version of programs are downloaded. We could get this specific information all gathered up in the site. It was pretty easy. We just had to download one more program. I am not sure if the setup of this program was hard to build, but when we had to implement it on a system, it was pretty easy. We had to just set the specific ports needed and how to run it. Then we just had to run it one time and then it started the service after three hours.

I have not seen any other solutions, so there might be better solutions out there. Considering also the economical factor as well, it might be a bit concerning.

When you mean maintenance, it is not that we have to take care of the site. Maybe sometimes the server is down, but that is not a GLPI by Teclib issue. The most problematic thing I would say is that everybody has to keep track of it so it is up to date. Again, this is not so much a GLPI by Teclib issue, but everyone has to use it as a single point. You cannot keep many sources of information. All of the IT officers have to use this specific platform. We had some issues, for example with the cartridges. We used some cartridge or some ink and somebody forgot to take it out or put it as used in the platform. The information in there was not quite correct. When we had to order, we did not order for the specific one because we had it as new and not as used. We had some shortages for some period, with some latencies. I would rate my overall experience with GLPI by Teclib as an eight out of ten.

My main use case for GLPI by Teclib is managing IT service requests and tracking hardware inventory. Day to day, I use it to process support tickets, manage users, and keep track of our company's computers, printers, and network devices.

When a new employee joins, I use GLPI by Teclib to assign a computer to them. I search for an available laptop in the inventory, link it to their user profile, and register the serial number and software license.

GLPI by Teclib simply helps us keep everything organized and well documented in our daily work.

The two best features GLPI by Teclib offers are the inventory management and the help desk ticketing system. Having equipment history linked to user support tickets has made resolving issues much faster and easier.

The inventory feature saves me time because I don't have to ask users for their equipment details as the specs are already in the system. With the ticketing system, having a full history of past uses allows us to solve repeat problems much faster without starting from scratch.

The knowledge base feature is really useful for documenting solutions to common issues so team members don't have to troubleshoot the same problem twice.

GLPI by Teclib has positively impacted my organization by bringing structure and clarity to our daily work. Before GLPI by Teclib, support requests were chaotic, but now everything is centralized. It has improved our response time, reduced user downtime, and helped us keep total control of our IT assets. The ticket resolution time is much faster now because we can easily track and prioritize incidents. We haven't lost any hardware since we started using GLPI by Teclib because everything is registered and assigned to a specific user.

The user interface of GLPI by Teclib could be more modern and intuitive. Additionally, the initial configuration and setting up advanced roles can have a steep learning curve for new users. Better native integration with tools like Microsoft Teams or Slack would be great so users could open tickets directly from there. The mobile app could be improved for technicians working in the field.

I have been using GLPI by Teclib for years. My organization has been using it for about ten years.

In my experience, GLPI by Teclib is very stable and reliable. We rarely experience system crashes or downtime, and it handles our daily work without any major issues.

GLPI by Teclib's scalability is excellent. We haven't had any issues adding new users, assets, or locations over time. As long as the underlying server infrastructure is properly set, GLPI by Teclib runs smoothly.

The customer support for GLPI by Teclib through Chilena is excellent. Having a dedicated local partner makes a huge difference because we get fast response times in our language, personalized resolution of incidents, and direct access to live official support whenever there's a complex software issue.

I would rate the customer support a nine out of ten. They are very responsive and effective whenever we have an incident.

GLPI by Teclib is managed by a partner called Chilena and deployed in a private cloud environment for us.

It's hosted directly in Chilena's own private data center infrastructure, so they manage the underlying environment for us.

We've definitely seen a solid return on investment, mainly in time saved and loss prevention. By keeping every computer and device properly registered, we stopped losing hardware, which has saved us thousands of euros in replacement. Automatic ticket routing has saved our IT technicians several hours a week, which they now use for strategic tasks instead of manual tracking.

The value for money with GLPI by Teclib is very good. Since it is open source, there are no heavy software licensing fees like with other platforms. Most of our costs come from the hosting and support services provided by our partner Chilena. The setup cost was reasonable and it's much more cost-effective than proprietary alternatives.

My main advice for others looking into using GLPI by Teclib is to work with an experienced local partner like Chilena to set it up properly from day one. Also, invest time at the beginning to clearly structure your asset characteristics and ticket workflows. If you lay a good foundation, GLPI by Teclib becomes an incredibly powerful and low-maintenance tool for your team. I would rate this review eight out of ten.

GLPI by Teclib serves as my primary CMDB and database for our company's inventory of devices. A specific example would be the inventory of laptops, resources, and servers that we have in the company.

We also use it for diagramming the data centers, the racks we have, the location of the devices in the racks, the units they occupy, and the specific data for each server. We use the platform for inventorying IP ranges for the different environments, which allows us to link the IPs to the devices or to the inventory of the virtual machines we have loaded in the CMDB. This gives us exact knowledge of the free IPs that we have in the company.

Another valuable addition is the plugin for the Active Directory connector, which allows us to import the company's users and assign company users to devices such as printers, headsets, keyboards, monitors, and mice. This ensures we know precisely which devices a user has at their location that belong to the company.

The best features offered by GLPI by Teclib include everything related to the inventory part, which is what we use. We do not use the ticket, change, and other types of functions. The versatility it has to load data into the inventory of devices is noteworthy, where if you want, you do not load any data and it still lets you add a resource to the CMDB, or you can load everything in super detail. Even with additional plugins, it lets you add custom fields and personalized fields to add data that one truly considers fundamental.

The metrics are basically having exact knowledge of the inventory the company has. It also speeds up the time in terms of knowing what is assigned to a user. Previously we used to manage it with an Excel spreadsheet, but the spreadsheet could suffer a malfunction, some modification by a third party, or other issues. There was no version tracking, and that caused problems. With GLPI by Teclib, we were able to have knowledge of the changes that a device or an inventory item undergoes and to have this tracking. This ease allows you to work in a much more organized and simpler way without having to redo work.

I found a plugin developed by a third party that allowed me to make the connection to the CMDB and, through some filters, avoid creating external inventories in order to work with Ansible. Instead, Ansible directly consumed the connection data that I had in the CMDB, which greatly simplifies the task and allows you to avoid dealing with duplicates everywhere while centralizing everything in a single tool.

At this time I do not have anything in mind internally where I would say this tool should have something to be better, since I do not use it in depth like maybe other companies that might get more out of it. I think I could get more out of it, but for now nothing comes to mind as an extra improvement. What it has so far really works very well and functions very well.

One of the more critical evaluations I have regarding tools is that they allow user validation for login against Active Directory or some public cloud SSO, and this tool already has that. I am not even using one of the latest versions; I am using an older version, so the latest versions surely come much more compatible. This allows and simplifies administration a lot on a day-to-day basis.

I have been working in my current field for 5 years.

I have never had any problems with GLPI by Teclib in my environment.

It is a very small organization, so scalability is not a concern.

I have not needed technical support for GLPI by Teclib.

Before GLPI by Teclib, we used an Excel spreadsheet with which we managed the inventory, and it was always generating problems. That is why we migrated to a solution that we really knew and knew that it worked.

Integrating GLPI by Teclib with Ansible caused me a bit of trouble, but mostly because of the plugin I am using, which is basically the only one I found. The integration with Active Directory was very simple, and I had no problems at all. The integrations are quite practical and simple to carry out.

The implementation was done entirely by us by following and reading GLPI by Teclib documentation. It is a tool that I already knew from many years ago, which for me was always very good. The implementation so far has been free of cost.

I have not seen a return on investment since I started using GLPI by Teclib. The only metric was just to have better order; no other metrics were measured.

We are using a free version of GLPI by Teclib and the implementation was done entirely by us.

I do not have the names in my head right now, and we considered several alternatives and solutions. I always try to look for open source or free solutions of this type that are really very well developed, but none of them ended up convincing us or getting close to what GLPI by Teclib offered. I always knew it from before and GLPI by Teclib always provided that simplicity that other tools end up turning into many complications.

My advice for other people who are considering implementing GLPI by Teclib is to install it, implement it, try it, and use it, as it is excellent.

For whoever ends up reading this, GLPI by Teclib is a free, open source tool that really works very well and runs very well. I had already known it from a long time ago, and whoever does not use it is missing out on a great tool. I give this review a rating of 9 out of 10.

My main use case for GLPI by Teclib is for ticketing, specifically IT ticketing purposes. For example, we have IT users from the sales department, logistic department, and finance department. Whenever they have issues with our ERP system, they send a ticket through email and we receive those IT requests as tickets on GLPI by Teclib.

I use GLPI by Teclib for IT support requests, and I extract the data and pull it from Power BI to create reports on KPIs related to IT requests that we receive and the tickets that we have resolved.

The best features GLPI by Teclib offers in my experience are its stability. I believe it is a very genuine technology because through my seven years working with GLPI by Teclib, everything has been stable. I have never had any issues with GLPI by Teclib and I think it was easy for the users who were sending requests. It was easy for them to understand how it works and it was a good experience for me.

The ease for users in using GLPI by Teclib was evident in the ticket submission process, which is very straightforward. Users simply send an email and when we receive the email, we get it as an IT request on GLPI by Teclib. After working through the ticket, we go into the IT request, put our comments and feedback there. When we click close, an email is resent to the user and they can see the resolution that we implemented, along with all the details. It is easier for us to track user requests throughout time because sometimes users forget IT requests that they have sent, but through GLPI by Teclib tracking, we can always review previous tickets and see what happened at that point in time.

Regarding reporting in GLPI by Teclib, I always extract the data through GLPI by Teclib, and I usually connect it to Power BI so that I can take all my data such as pending tickets, resolved tickets, and the IT people who have worked on the most tickets. I do those types of reporting by extracting the data, pulling it into Power BI, and preparing the reports there.

GLPI by Teclib has positively impacted my organization by allowing us to manage user requests effectively. Sometimes users send requests to us but they forget that we have already worked on those requests and created documentation that we have sent to them. Normally, those users do not remember that, so every time they send the same request. Through GLPI by Teclib, we have the advantage of going back to resolved tickets and sending them back to the users to remind them that they already had those requests in the past and we have already given them the resolution. It makes it easier for us to focus on new issues, while for ones we have tackled previously, we just send the ticket numbers to users for them to review and take action accordingly.

The ability to track and reference past tickets in GLPI by Teclib has greatly saved my team time and improved efficiency. When I was at VCFO, before we had GLPI by Teclib, we were repeatedly working on the same things and sending the same answers to users again and again. Now, efficiency has improved significantly because our IT team can concentrate on new tickets and new issues. For those issues we have already worked on and resolved, we just tell the user to go back and see what we have done previously.

In terms of repeated tickets, I can say that per month, we have benefited from avoiding around eighty to one hundred recurring tickets that we just send to users with the resolution. Previously, we were working on those tickets, resolving issues, and sending the same answers to users, but with GLPI by Teclib, it is easier.

I think the next evolution GLPI by Teclib can provide is to give users predefined dashboards or allow IT users the ability to generate KPIs based on the data that GLPI by Teclib has already collected regarding tickets. For example, when we have worked on one hundred to one thousand tickets a month, we can present those results in a dashboard to our managers to show how the IT department is performing.

Regarding needed improvements for GLPI by Teclib, I think we are satisfied with GLPI by Teclib. The user interface is very easy to understand and I have nothing to add.

I have been working in my current field for ten years as an IT team leader.

GLPI by Teclib is very stable and very reliable in terms of the accuracy and reliability of its output. I have never had any issues.

In terms of scalability, GLPI by Teclib is very scalable because you can always configure the system based on your departments and their needs.

I never contacted customer support for GLPI by Teclib because we were always satisfied with the system and never faced any issues.

Before GLPI by Teclib, I was using a ticketing system called NeoCase. After using NeoCase, we shifted to GLPI by Teclib.

I decided to switch from NeoCase to GLPI by Teclib because GLPI by Teclib offers more advantages, especially regarding reporting and managing the number of requests. It was easier to handle with GLPI by Teclib than with NeoCase.

Before choosing GLPI by Teclib, we did not evaluate other options and went directly to GLPI by Teclib because we had great reviews about it.

My advice to others looking into using GLPI by Teclib is to choose GLPI by Teclib if they do not have any ticketing solution. It is very stable and easy to use.

I rate GLPI by Teclib a seven out of ten. I choose seven because GLPI by Teclib is a stable system but I do not give it a ten because it lacks some functionality regarding KPIs. For instance, if my department works on one thousand five hundred tickets a month, I need to present those results to management. I always have to take the data, input it into Power BI, and create reports there. If GLPI by Teclib had a functionality to show me the KPIs per month, it would be excellent for me as an IT manager to report those results to higher management.

My main use case for GLPI by Teclib is for tickets to have order, and I use it for management too.

A quick specific example of how I use GLPI by Teclib for tickets or management involves using it for the OSH that was still set up for new in the JV; in engineer, IT needs for. I am a software license. Ticket creation is generated by an auto method where tickets are generated by GLPI via a mail received from the ARA, and the ARA will go to GLPI to action. I do the IT work, and I don't often set the category to request for a new hire, and I provide priority to GLPI automatic appraisal, service level agreements, and give the agent forty-eight hours to complete it.

This setup has worked for me as it makes my day easier, taking tickets in order and doing the management as well.

In my opinion, the best features GLPI by Teclib offers are the absolute best career tracking and the deep level of financial and comprehensive self-assessment.

GLPI by Teclib has impacted my organization positively as it helps me organize everything with VIP access. For example, the laptops here are VIP so I can add them by the active directory, which allows me to know if the PC is working or not. It is open source, and I can see how many laptops I have in the company, making it easier for me to manage the laptops in the organization.

Specific outcomes I can share include that GLPI by Teclib has helped me determine when the PC is open or not, and it has helped me when someone has a problem with their laptop.

GLPI by Teclib can be improved as sometimes it gets slowed down.

I have been using GLPI by Teclib for one year.

GLPI by Teclib is stable for me as it works smoothly without any issues. Because it is in a private cloud, I do not need the Internet for it.

GLPI by Teclib's scalability is really easy. I can organize big items.

The customer support for GLPI by Teclib is good. I did need help with support at one time for a ticket that I sold.

GLPI by Teclib is deployed in my organization in a private cloud with no problem.

I have seen a return on investment with GLPI by Teclib as it saves me time and work, and it saves money.

My experience with the pricing, setup cost, and licensing for GLPI by Teclib has been for one year so far, with a five-year setup.

I chose seven out of ten because of some issues in the heavy font and architecture and internal organization and adaptation of the end user portal. Seven is the best rating for me.

Regarding its accuracy and reliability of output, I am not usually correct, but most of the time when I correct, the results are correct.

My advice for others looking into using GLPI by Teclib is that it is easy to work with. It is great and makes the work easier. The key is the customer support.

I gave this review a rating of seven out of ten.