Sold by: Sendbird, Inc.Â
Deployed on AWS
Delight.ai is the branded AI concierge that makes every experience personal and delightful for customers, trusted and profitable for businesses.
Overview
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AI Agents for delightful customer experience
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Agent Memory Platform
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Build on Trust OS
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Omnichannel continuity
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Product video
Delight.ai is the branded AI concierge that helps every customer feel seen, remembered, and cared for. Powered by Sendbird, it combines memory, personalization, presence, and trust to deliver experiences that feel truly personalized, always present, and deeply human.
By remembering every customer and understanding their intent, Delight.ai creates personal and purposeful interactions that strengthen customer loyalty, increase engagement, and drive revenue, all while maintaining the control, observability, and reliability enterprises expect.
Highlights
- Delight.ai stands apart as the only AI concierge built to deliver customer experiences that feel genuinely human, not automated. Its strength lies in how it unites memory, personalization, presence, and trust into one intelligent system that remembers, adapts, and acts with empathy.
- With one brand presence and one AI agent for everything, Delight.ai becomes the consistent, recognizable face of the brand, carrying context across channels, remembering every customer, and maintaining the same tone and intent wherever engagement happens.
- Powered by the Agent Memory Platform (AMP), it builds a living, evolving understanding of every customer, while For You Customization (FYC) ensures each interaction feels individually attuned and contextually relevant. Supported by Trust OS, it provides transparency, control, and accountability so enterprises can deploy AI safely and confidently.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise Custom Pricing | Contact us to meet our AI experts and receive custom pricing based on your scope, complexity, and target outcomes. | $0.01 |
Vendor refund policy
All fees are non-refundable and non-cancelable. There will be no refunds or credits for partial months of service, upgrades, downgrades, or unused months. Fees listed do not include any applicable sales, use, withholding, excise or VAT taxes. Customer shall be responsible for payment of all such taxes, fees, duties and charges, and any related penalties and interest, arising from the payment of such fees or the delivery or use of the SendBird Services.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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