Sold by: AI-drivenÂ
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An AI-driven industrial agent large model powering a 24/7, context-aware intelligent pre- and post-sales service platform for forklift OEMs and large fleet operators. With multilingual support and emotional intelligence, it codifies expert knowledge to enable an efficient closed-loop system for fault diagnosis, spare parts selection, and smart claims processing.
Overview
Ai-Driven is an AI-powered after-sales service platform purpose-built for forklift OEMs and large fleet operators, specializing in forklifts and material-handling equipment. By combining large-model intelligence with deep domain expertise, we replace reactive, manual support with end-to-end intelligent automation-enabling faster resolution, lower costs, and higher customer satisfaction.
Typical Scenarios Our solution delivers immediate value across core service workflows:
- Dealer technical support
- Global spare parts fulfillment
- Warranty claim automation
- Remote fault triage and diagnostics
Key Capabilities & Automation Built on multi-agent collaboration and a self-evolving knowledge engine, the platform automates complex, real-world service tasks:
- Specialized Intelligent Agents: Dedicated agents handle fault diagnosis, parts selection, and claims processing as integrated workflows.
- End-to-End Automation: Seamlessly orchestrates pre- to post-diagnosis processes, minimizing manual intervention and handoffs.
Superior Interaction & Global Scalability Designed for high-NPS service across borders:
- Context- and Tone-Adaptive Responses: Leverages NLP and sentiment-aware dialogue to tailor communication-improving satisfaction and retention.
- 50+ Language Support: A unified translation matrix ensures consistent, accurate service for global fleets and dealer networks.
Proven Results Backed by measurable efficiency gains in real deployments:
- 80% of routine tickets resolved by AI
- 60% reduction in Average Handle Time (AHT)
- <3-minute fault triage with 90% diagnostic accuracy
Ai-Driven transforms industrial vehicle after-sales service into a scalable, intelligent, and globally consistent operation so you can support more customers, faster, with fewer resources.
Highlights
- Adopts a product architecture (Multimodal RAG + Agent) that is a proven solution widely adopted in the Chinese industrial-vehicle market, enabling highly accurate automation (90%+) of key business processes such as fault code analysis, repair knowledge inquiry, and spare parts selection.
- Embedded Global Translation Matrix provides 7x24 multi-language support, helping OEMs rapidly establish and enhance their overseas service capabilities.
- The unique Emotional Recognition feature allows the system to dynamically adjust its response strategy, offering empathetic interactions that boost customer retention.
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Dimension | Description | Cost/12 months |
|---|---|---|
Intelligent operation and maintenance system | Based on annual fee | $20.00 |
Vendor refund policy
14 day full refund for subscriptions. Unused pay-as-you-go orders refundable if no API calls made. Pro-rated refunds for outages above 24h. Exclusions: abuse; custom requests; used pre-purchased SLA support hours. Submit via AWS Marketplace or email wq@aidong.ai (processed in 5 days). Enterprise terms vary.
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Support
Vendor support
Contact our dedicated support team for seamless assistance: Email: wq@aidong,ai 24/7 Global Hotline: +8615051859407
AWS infrastructure support
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