Sold by: Jamila ticket system
Deployed on AWS
AWS Free Tier
Run your own support desk. Jamila gives IT and customer support teams a private ticketing system with full server access, automatic ticket routing, SLA tracking, APIs, and webhooks without sending your support data through another company's infrastructure.
Overview
Jamila Ticket System is a private, self hosted helpdesk and customer support platform designed for organizations that need complete control over their support data and infrastructure. Deploy the application within your own cloud or server environment and manage tickets, support workflows, users, and integrations from your own infrastructure.
Tickets can be captured through email, web forms, or API and organized into a unified queue with automatic ticket IDs. Built-in routing rules can assign ownership, set priorities, and start SLA timers as tickets are created. Support teams can collaborate through threaded replies, internal notes, canned responses, and a structured resolution workflow.
The platform is designed for engineering and IT teams that prefer transparent infrastructure without third-party control planes. It provides REST APIs and signed webhooks for integration with internal tools and services, while supporting operational practices such as backups, snapshot-friendly storage, and controlled upgrades.
Deploy Jamila Ticket System in your AWS environment for a private support operation that remains under your organization's infrastructure and administrative control.
Highlights
- Automated Ticket Operations: Capture tickets through email, web forms, or API, then automatically route, prioritize, assign, and track SLA commitments.
- API & Integration Ready: Connect internal tools through REST APIs and signed webhooks, with support for auditable workflows, notifications, backups, and operational automation.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04 LTS
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t2.micro Recommended | $0.06 |
c3.large | $0.03 |
m1.medium | $0.05 |
Dimensions summary
You pay by the hour based on the EC2 instance size you launch. The product ships as a machine image that runs inside your own EC2 instance. Three instance options are offered: c3.large, t2.micro, and m1.medium. Each represents a different compute size, so your hourly rate scales with the instance you pick. You choose the size that fits your workload and pay for the hours you run it. There are no upfront commitments or fixed terms with this usage-based model.
Top-of-mind questions for buyers
Each dimension is an EC2 instance size running the pre-configured machine image. The c3.large, t2.micro, and m1.medium options differ in compute and memory capacity. All run the same ticketing software inside your own EC2 instance with full root access. You pick the size matching your team's ticket volume.
The hourly software charge meters running time only. When you stop the instance, software charges stop accruing. Stopped instances may still incur underlying AWS storage fees for attached volumes, but those are separate from the per-hour software rate you see in the pricing table.
You pay the hourly rate for whichever instance size is running. If you launch a new size, the rate for that instance applies while it runs. There are no upfront commitments, so you can change sizes as your workload changes and pay only for hours used.
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Vendor refund policy
Refunds are currently not available. Requests will be reviewed on a case by case basis. Eligible refunds will be processed.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
First release of Jamila Ticket System-Private Helpdesk Server
Additional details
Usage instructions
To begin using this image, connect via SSH. Until you connect SSH into the instance and validate your credentials, you will not be able to access the Software. To connect to the operating system, use SSH and the username buntu. For instructions on using SSH to connect to your instance, see the AWS EC2 documentation: http://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AccessingInstancesLinux.html2 Please note, this image may take upto 10 minutes to instantiate.
Support
Vendor support
For comprehensive assistance and guidance, our dedicated support team is available at https://jamilatechnology.com/#support Our team is committed to providing responsive assistance to address technical queries, engagement planning, and ongoing project support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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A production ready support ticket system delivered as an Amazon Machine Image (AMI). Deploy in one click, keep full root access, own every byte of your data.
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