Sold by: Sierra
Sierra helps businesses build better, more human customer experiences with AI.
Overview
Sierra is the platform that helps businesses build better, more human customer experiences with AI. With Sierra, companies deploy customer-facing AI agents that communicate in natural language, solve real problems, and personalize every interaction on any channel.
From helping customers find the right home or product to originating mortgages, managing orders, authenticating patients, and preventing cancellations, AI agents built on Sierra handle complex tasks with enterprise-grade security and compliance.
Leading brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and Wayfair have partnered with Sierra to improve customer satisfaction in the moments that matter while driving operational efficiency and revenue growth.
Highlights
- Simple to use, fast to launch, deeply capable. Empower all team members to build and optimize AI agents. Proven at scale in complex use cases across financial services, telecom, tech, healthcare, travel, and retail. Deploy in weeks with agents that grow in sophistication as your ambitions grow.
- Clear visibility, complete control. Understand agent behavior, including why they make decisions, and how they can be improved with built-in testing, automated monitoring, and proactive insights to drive performance.
- Long-term partnership, priced by outcomes. Work with an expert agent development team that has supported hundreds of deployments and will keep you ahead as AI evolves. Only pay for the value delivered.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Sierra Platform | Sierra platform access; pricing is determined via private offer | $1,000,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Sierra Outcomes | Additional Sierra Platform Outcomes | $0.01 |
Dimensions summary
This listing uses a contract model with two units that work together. Sierra Platform (Units) covers your access to the platform, and its price is set through a private offer negotiated with the vendor. Sierra Outcomes (Units) is an add-on that bills for additional platform outcomes. This reflects an outcome-based approach, where you pay when the software achieves specific results. You start with platform access, then scale by adding outcome units as your usage grows. Both dimensions are quoted rather than fixed, so you agree on quantities and pricing with the vendor directly.
Top-of-mind questions for buyers
An outcome is a specific, valuable result the AI agent achieves for your customers. Examples include processing a return, resolving a case, or completing a transaction across voice, chat, email, and messaging channels. You pay only when the software delivers these defined results, not for each conversation attempt.
The two dimensions bill independently and appear together. Sierra Platform units cover your base access to the platform, priced through a private offer. Sierra Outcomes units add charges for additional outcomes the agent achieves. As your agent handles more results, outcome units grow while platform access stays your starting point.
Cost scales with the number of outcomes your agent delivers, billed through the Sierra Outcomes units. You add outcome units as usage grows. Because pricing ties to achieved results rather than conversation volume, unresolved or incomplete interactions do not add outcome charges. Platform access pricing is set separately via private offer.
sierra.ai
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Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Every Sierra customer is paired with a dedicated Agent Development team who work alongside you to build, launch, maintain, and continuously improve your AI agent. We design your agent against your customer-experience goals, integrate it with your existing systems, and stay engaged long after go-live. If you have immediate questions, please contact info@sierra.ai .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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