M2P Collect is a cutting edge, SAAS based full suite debt collection platform that empowers lending institutions to efficiently manage their collection and repayment operations. This innovative platform offers a comprehensive array of features, enabling lenders to automate, streamline, and orchestrate collections seamlessly across multiple touch points throughout the collection life cycle. M2P Collect facilitates a smooth and efficient end to end collection journey. It starts with the inception of well crafted campaigns and extends to various digital and non digital channels. This holistic approach ensures maximum coverage and optimal engagement with delinquent customers/debtors, significantly enhancing the chances of successful recoveries.

Diverse collection strategy engine: Using M2P collect an enterprise can define varied collection strategies based on geolocation, product type, delinquency bucketing, outstanding value, date based strategies and status based strategies.

Multilingual Chatbot for Enhanced Engagement: To cater to a diverse global market, M2P Collect boasts a multilingual chatbot feature that fosters seamless communication with debtors who prefer interacting in their native languages. This personalised approach increases debtor cooperation and builds trust, ultimately leading to higher recovery rates.

Automated Calling Solutions: With M2P Collect, lending institutions gain access to automated communication channels to provide a platform for clear communication between lender and delinquent customer.

Payment gateway integration: The platform facilitates generation of payment links capable of allowing delinquent customers to pay through any type of digital payment instruments based on their convenience. This feature expedites the repayment process, leading to less intrusive experience.

Streamlined Settlement and Legal Flows: M2P Collect provides lending institutions with simplified settlement and legal workflows. This feature enables efficient management of negotiated settlements and, if necessary, a smooth transition to legal proceedings when other collection efforts have been exhausted.

Intuitive Dashboard and Reporting Capabilities: The platform's intuitive dashboard empowers lenders with real time insights and comprehensive analytics on collection performance, agent productivity, and delinquent customer behaviour. With these powerful reporting capabilities, lending institutions can make data driven decisions and fine tune their collection strategies for optimal results.

Mobile Application with Geotagging: If opted M2P Collect comes optionally equipped with a powerful field mobile application integrated with geotagging technology. Debt collection agents can efficiently manage their assigned tasks, access delinquent customers information on the go, and leverage geotagging for location based tracking, thereby optimising their productivity and ensuring timely follow ups.