Sold by: 22North
Deployed on AWS
22N Emergency Alert Management System enables airports and airlines to rapidly notify employees, passengers, stakeholders, and emergency response teams across WhatsApp, Voice, SMS, Email, and other channels during critical incidents and operational disruptions.
Overview
22N Emergency Alert Management System is a mission-critical communication platform designed for airports, airlines, ground handlers, and aviation operations teams to manage emergency communications and disruption recovery efficiently.
The platform enables authorized personnel to instantly trigger alerts and notifications across multiple communication channels, including WhatsApp, SMS, Voice Calls, Email, Mobile Applications, and other digital touchpoints. Organizations can rapidly reach employees, operational teams, passengers, vendors, and emergency response stakeholders during incidents such as severe weather events, operational disruptions, security threats, infrastructure failures, flight disruptions, and business continuity events.
22N provides centralized alert management, predefined escalation workflows, recipient grouping, multilingual notifications, acknowledgment tracking, and real-time delivery monitoring to ensure critical information reaches the right audience at the right time.
Built for high availability and rapid response, the platform helps aviation organizations reduce response times, improve operational resilience, strengthen emergency preparedness, and support regulatory and safety communication requirements.
Highlights
- Rapid emergency notification platform enabling airports and airlines to instantly trigger mass alerts across WhatsApp, SMS, Voice Calls, Email, and Mobile channels during critical incidents and operational disruptions.
- Supports crisis management, emergency response, business continuity, and disruption recovery workflows with automated escalation, acknowledgment tracking, and real-time delivery monitoring.
- Built for aviation operations with multilingual communications, role-based access control, predefined alert templates, and secure stakeholder engagement during time-sensitive events.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Enterprise Plan | https://22north.io/contact-us/ | $0.001 |
Dimensions summary
This listing offers one pricing option: the Enterprise Plan, billed by usage in Units. You pay based on how much you use rather than a flat fee. The platform runs your airline and airport passenger communication, including emergency alerts, disruption recovery messaging, and multilingual passenger engagement across channels. Because pricing is usage-based and configured per deployment, the exact Unit rate depends on your operational scale and integration needs. To set up a plan sized to your operations, you contact the vendor directly through the listing link.
Top-of-mind questions for buyers
The listing bills by usage in Units, but the exact meaning of a Unit is set per deployment. Because the platform meters passenger communication across channels like messaging, SMS, email, voice, and app notifications, the Unit definition depends on your configured channels and volume. Contact the vendor through the listing link to confirm how Units are counted for your setup.
Because pricing is usage-based, your cost tracks how much you actually use rather than a flat fee. During high-volume periods, such as disruptions or emergency alerts across many passengers, usage rises and cost rises with it. During quiet periods, usage and cost drop. There is no fixed charge tied to inactive time.
The platform is low-code and built for operations and customer experience teams, not developers. After integration, you configure and change journeys without writing code. Implementation involves discovery, journey design, integration, and testing. Any setup or integration arrangements are handled directly with the vendor, since pricing is configured per deployment.
22north.io
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Vendor refund policy
All purchases of the 22North platform through AWS Marketplace are subject to contract terms agreed upon with the customer. Fees paid for activated subscriptions and consumed communication services are generally non-refundable. In case of billing disputes or service-related concerns, customers may contact the 22North support team at help@22north.io for resolution assistance.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support description For product support, onboarding assistance, technical queries, and issue resolution, customers can contact the 22North support team at:
Email: help@22north.io
22North provides business and technical support for deployment assistance, integration guidance, troubleshooting, and operational issues related to the platform. Support requests are monitored during standard business hours, with priority handling for critical production-impacting issues.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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