Sold by: 22North
Deployed on AWS
22N Emergency Alert Management System enables airports and airlines to rapidly notify employees, passengers, stakeholders, and emergency response teams across WhatsApp, Voice, SMS, Email, and other channels during critical incidents and operational disruptions.
Overview
22N Emergency Alert Management System is a mission-critical communication platform designed for airports, airlines, ground handlers, and aviation operations teams to manage emergency communications and disruption recovery efficiently.
The platform enables authorized personnel to instantly trigger alerts and notifications across multiple communication channels, including WhatsApp, SMS, Voice Calls, Email, Mobile Applications, and other digital touchpoints. Organizations can rapidly reach employees, operational teams, passengers, vendors, and emergency response stakeholders during incidents such as severe weather events, operational disruptions, security threats, infrastructure failures, flight disruptions, and business continuity events.
22N provides centralized alert management, predefined escalation workflows, recipient grouping, multilingual notifications, acknowledgment tracking, and real-time delivery monitoring to ensure critical information reaches the right audience at the right time.
Built for high availability and rapid response, the platform helps aviation organizations reduce response times, improve operational resilience, strengthen emergency preparedness, and support regulatory and safety communication requirements.
Highlights
- Rapid emergency notification platform enabling airports and airlines to instantly trigger mass alerts across WhatsApp, SMS, Voice Calls, Email, and Mobile channels during critical incidents and operational disruptions.
- Supports crisis management, emergency response, business continuity, and disruption recovery workflows with automated escalation, acknowledgment tracking, and real-time delivery monitoring.
- Built for aviation operations with multilingual communications, role-based access control, predefined alert templates, and secure stakeholder engagement during time-sensitive events.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Enterprise Plan | https://22north.io/contact-us/ | $0.001 |
Dimensions summary
This listing offers one pricing option: the Enterprise Plan, billed by units. Pricing scales with your usage, so the total depends on how many units you consume. There are no separate tiers or instance sizes to choose from. To set up the Enterprise Plan and confirm unit quantities for your airline operations, you work directly with the vendor. This usage-based structure lets your cost grow with the volume of passenger operations activity you run through the platform.
Top-of-mind questions for buyers
The Marketplace listing does not define a specific unit measure. A unit likely maps to passenger operations activity, such as messages, bookings, or recovery actions handled through the platform. Because the exact unit varies by airline workflow, you confirm the unit definition directly with the vendor before setup.
The platform combines four engines: revenue optimisation, disruption recovery and passenger re-accommodation, omnichannel passenger communications across messaging, SMS, email and voice, and conversational AI with agent handoff. It connects to existing airline reservation, departure control, and operations systems rather than replacing them.
Billing is usage-based, so your cost rises as you process more activity through the platform. The more passenger communications, disruption recovery actions, or revenue decisions you run, the higher the unit count. There is no flat fee independent of usage. You confirm unit quantities with the vendor.
22north.io
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Vendor refund policy
All purchases of the 22North platform through AWS Marketplace are subject to contract terms agreed upon with the customer. Fees paid for activated subscriptions and consumed communication services are generally non-refundable. In case of billing disputes or service-related concerns, customers may contact the 22North support team at help@22north.io for resolution assistance.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support description For product support, onboarding assistance, technical queries, and issue resolution, customers can contact the 22North support team at:
Email: help@22north.io
22North provides business and technical support for deployment assistance, integration guidance, troubleshooting, and operational issues related to the platform. Support requests are monitored during standard business hours, with priority handling for critical production-impacting issues.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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