Overview
USAN Configuration Manager for Amazon Connect offers maximum flexibility and security by providing role-based access for users with the ability to change and control all data-driven call flow attributes through an easy-to-use table interface. Changes and updates can be tested prior to production deployment and then scheduled to take effect immediately or at specific future dates and times. A complete audit history is available for all changes if needed and maintenance windows may be defined to constrain deployment. A flexible table-driven design supports changes to hierarchical branding and conditional call treatments that provide the ability to quickly react to business changes and manage event-driven messaging. New call flows can be created with limited technical/development support. The tool provides the ability to create metafile definitions that mistake-proof tables by categorizing and validating table values and rules.
Flexible Configuration Tool for Amazon Connect
- Functional features such as turn on/off call backs are created based on business rules/conditions
- Configuration Manager portal is provided as a fully managed service
- Can schedule changes to deploy on a known date/time and optionally roll-back on a known date/time (promotional messaging, holiday routing, etc.)
- On-demand event driven changes can be quickly deployed across multiple flows
- Emergency messages
- Branding messages
- Scheduled messages
- Notification holiday messages
- Modifications to contact center business logic can be easily and safely deployed by business users
- Changes can be rolled back instantly to prior state if needed
- Audit trails are created for analysis or audit documentation
- Conditional routing adjustments are made to address events and environmental changes
For information on possible private offers, please contact AWS_Sales@usan.com
Highlights
- Configuration Manager shortens Amazon Connect deployments by up to 40%.
- Remove need for IT management/involvement in common MACDs.
- Modifications to contact center business logic can be safely deployed by business users.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Configuration Manager | Configuration Manager Base Platform Fee | $36,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Per Lambda invocation | $0.001 |
Vendor refund policy
No Refunds except where required by law
Legal
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Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
USAN offers Standard AWS Marketplace SaaS support as part of the license fees of the service as defined here: https://www.usan.com/usan-saas-service-for-aws-marketplace-support/ . For enhanced service, please contact AWS-Sales@usan.com . For support, please contact support@usan.com or call us at 800-277-0504.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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