Sold by: USAN
Deployed on AWS
Deploy real-time contact center configuration changes up to 40% faster, without coding or technical IT expertise, using USAN's Configuration Manager. Built for business end-users with a single, user-friendly interface, scheduling options, and complete audit history, it's never been easier to manage your Amazon Connect instance.
Overview
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Schedule activations with Configuration Manager
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Manage multiple contact center instances
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Timeline deployment view
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Track audits and changes
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Configuration Manager Overview
Simplify daily operations and take full control of your Amazon Connect contact center with USAN's Configuration Manager. Built for people with little to no developer expertise, role-based access to a simple, unified user-interface provides both the security and flexibility CX leaders need to effectively run daily operations.
Build interactive voice responses (IVRs), contact flows, logic-based routing, and automatic contact distributions (ACDs) in the streamlined platform.
Then, test changes prior to deploying to agents, schedule updates to publish and/or unpublish, and access a full audit history to track and revert changes as needed.
Contact center and CX leaders will be empowered to work on multiple environments at once and adjust rapidly to changing business conditions.
- Quickly deploy branded and promotional messaging with campaign and product tracking
- Automatically executes functional features, like turn on/off call backs, based on business rules and conditions
- Build detailed queues with custom voicemails, callback options, and attention retainers
- Schedule changes and rollbacks at specific dates/times, for events like promos and holidays
- Quickly deploy on-demand event driven changes across multiple flows, including...
- Emergency messages
- Outage alerts
- Holiday notifications
- Safely make and deploy changes with guardrails like programmable maintenance windows and audit logs
- Ensure compliance and easily analyze changes with a full audit history, including user info
Harness the full power and flexibility of Amazon Connect, regardless of your IT or coding experience, faster than ever before with USAN's Configuration Manager. Contact us to set up a demo now.
For information on possible private offers, please contact AWS-Sales@usan.com
Highlights
- Deploy up to 40% faster on Amazon Connect Customer with Configuration Manager
- Manage all your IVR and ACD configurations in one unified platform
- Change and control all data-driven interaction flow attributes with no coding or developer experience required
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Configuration Manager | Configuration Manager Base Platform Fee | $36,000.00 |
Dimension | Cost/unit |
|---|---|
Per Lambda invocation | $0.001 |
Vendor refund policy
No Refunds except where required by law
Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
USAN offers Standard AWS Marketplace SaaS support as part of the license fees of the service. For enhanced service, please contact AWS-Sales@usan.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Interactive Voice Response (IVR) Configuration
Build and manage interactive voice responses with custom logic, voicemails, callback options, and attention retainers within a unified platform
Automatic Contact Distribution (ACD) Management
Configure automatic contact distributions and logic-based routing with queue customization and callback automation based on business rules
Change Scheduling and Deployment
Schedule configuration changes and rollbacks at specific dates and times, with support for event-driven deployments across multiple flows
Audit and Compliance Tracking
Maintain complete audit history with user information tracking, change reversion capabilities, and compliance analysis features
Role-Based Access Control
Implement role-based access to configuration management interface with programmable maintenance windows and guardrails for secure operations
Real-time Monitoring and Dashboards
Second-by-second monitoring of contact center metrics across omnichannel interactions with customizable dashboard displaying call volumes, wait times, and agent activity.
Historical Analytics and Reporting
Generation of contact center performance reports by day, week, month, and year with ability to view, print, and share activity and performance data.
Contact Flow Visualization
Visual representation of customer journey through contact center from start to finish with ability to identify routing problems and evaluate expected service routes.
Lex Bot Analysis
Evaluation of Amazon Lex bot effectiveness including analysis of word usage, expression matching against configured intents, and bot slot filling success rates.
Contact Search and Sentiment Analysis
Advanced contact record search functionality with transcript review, hold and transfer time analysis, and sentiment-based contact filtering capabilities.
Multi-Channel Contact Support
Handles Voice, Chat, SMS and Social Media contacts through a unified platform
Real-Time Performance Analytics
Data-powered dashboards and visualizations providing visibility into agent performance, interaction quality and customer sentiment KPIs
Customer Journey Visualization
Provides customer journey visualizer with customer interaction history and interaction management capabilities
Enterprise Integration Capabilities
Integrates with corporate directory for single sign-on, supports multiple CRM platform integrations, and offers open APIs for custom reporting and business intelligence
Security and Compliance Features
Includes PCI compliance, built-in CRM, multilingual chat support, video calling, and Microsoft Teams integration
Standard contract
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