Sold by: USAN
Deploy real-time contact center configuration changes up to 40% faster, without coding or technical IT expertise, using USAN’s Configuration Manager. Built for business end-users with a single, user-friendly interface, scheduling options, and complete audit history, it’s never been easier to manage your Amazon Connect instance.
Overview
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Schedule activations with Configuration Manager
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Timeline deployment view
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Track audits and changes
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Configuration Manager Overview
Simplify daily operations and take full control of your Amazon Connect contact center with USAN's Configuration Manager. Built for people with little to no developer expertise, role-based access to a simple, unified user-interface provides both the security and flexibility CX leaders need to effectively run daily operations.
Build interactive voice responses (IVRs), contact flows, logic-based routing, and automatic contact distributions (ACDs) in the streamlined platform.
Then, test changes prior to deploying to agents, schedule updates to publish and/or unpublish, and access a full audit history to track and revert changes as needed.
Contact center and CX leaders will be empowered to work on multiple environments at once and adjust rapidly to changing business conditions.
- Quickly deploy branded and promotional messaging with campaign and product tracking
- Automatically executes functional features, like turn on/off call backs, based on business rules and conditions
- Build detailed queues with custom voicemails, callback options, and attention retainers
- Schedule changes and rollbacks at specific dates/times, for events like promos and holidays
- Quickly deploy on-demand event driven changes across multiple flows, including... * Emergency messages * Outage alerts * Holiday notifications
- Safely make and deploy changes with guardrails like programmable maintenance windows and audit logs
- Ensure compliance and easily analyze changes with a full audit history, including user info Harness the full power and flexibility of Amazon Connect, regardless of your IT or coding experience, faster than ever before with USAN's Configuration Manager.
Contact us to set up a demo now.
For information on possible private offers, please contact AWS-Sales@usan.com
Highlights
- Deploy up to 40% faster on Amazon Connect Customer with Configuration Manager
- Manage all your IVR and ACD configurations in one unified platform
- Change and control all data-driven interaction flow attributes with no coding or developer experience required
Details
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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USAN offers Standard AWS Marketplace SaaS support as part of the license fees of the service. For enhanced service, please contact AWS-Sales@usan.com