Sold by: Maven AGI
Maven AGI is an enterprise Generative AI platform designed to revolutionize customer support. It leverages AI agents to autonomously handle a high percentage of customer inquiries (up to 93%), significantly reducing support costs and improving resolution times. Beyond self-service, Maven AGI also provides tools for human agents, such as AI-powered co-pilots, and offers data-driven insights to proactively address customer issues.
4.7
Overview
Maven AGI is a cutting-edge enterprise Generative AI platform designed to fundamentally transform customer support for businesses of all sizes. Built to tackle the common challenges of slow, costly, and often frustrating customer interactions, Maven AGI empowers organizations to deliver exceptional service at scale. The platform goes beyond traditional chatbots, offering a comprehensive suite of AI capabilities that can be leveraged in multiple ways to suit enterprise needs. Businesses can opt for Maven AGI's off-the-shelf AI agents, which are pre-trained and ready to autonomously resolve a significant majority of customer inquiries. These agents dramatically reduce operational costs and accelerate resolution times by handling routine questions and tasks with human-like accuracy and efficiency. For situations requiring human intervention or deeper insights, Maven AGI provides powerful AI co-pilots designed to supercharge your existing support teams. These co-pilots offer real-time, context-aware suggestions, proactive answers, and automated summarizations, empowering human agents to deliver faster, more consistent, and higher-quality support. Beyond these ready-to-deploy products, Maven AGI offers unparalleled flexibility through direct access to its underlying platform via robust APIs and integrations. This means you're not just buying a fixed solution; you're gaining the power to customize, extend, and embed Maven AGI's intelligent capabilities directly into your existing workflows and proprietary systems. Whether you choose to leverage our pre-built agents and co-pilots for immediate impact or harness our platform's APIs to build highly tailored AI solutions, Maven AGI unifies your disparate systems of record, from CRMs like Salesforce and Zendesk to your internal knowledge bases, ensuring intelligent, personalized, and actionable customer interactions across every touchpoint. This comprehensive approach empowers a new era of customer experience where efficiency, quality, and customer satisfaction are inherent outcomes of an intelligent, AI-driven support ecosystem.
Highlights
- Autonomous Resolution & Cost Reduction: Maven AGI excels at autonomously resolving a vast majority of customer inquiries (up to 93%). This is a game-changer for businesses, directly leading to a significant reduction in operational costs (up to 81%) and drastically faster resolution times (up to 10x faster) compared to traditional support methods. It frees human agents to focus on complex, high-value interactions, transforming support from a cost center into an efficiency driver.
- Unified Data & Contextual AI: Unlike fragmented solutions, Maven AGI unifies your entire customer data ecosystem, pulling information from CRMs (Salesforce, Zendesk), knowledge bases, and interaction logs. This \"single brain\" approach enables its AI agents to provide highly accurate, personalized, and context-aware responses. This means customers get the right answer, every time, regardless of their inquiry's complexity or the channel they use, significantly boosting customer satisfaction.
- Seamless Integration & Rapid Time-to-Value: Maven AGI is engineered for the enterprise, offering seamless integration with existing systems. Agents can be live within days, and they continuously improve with every interaction. This quick time-to-value, combined with robust security and compliance, ensures that businesses can start seeing a tangible return on investment almost immediately, enhancing customer experience without a major overhaul of their current infrastructure.
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise Custom Pricing - Minimum | Starting prices listed here - contact us for custom pricing based on your expected scope, complexity, and volume of resolutions. | $25,000.00 |
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Customer reviews
David K.
The first CX analytics platform that actually explains why things are happening
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
Maven’s real-time analytics completely changed how we understand customer experience. Instead of stitching together dashboards from multiple tools, everything—automation, human interactions, sentiment, and outcomes—lives in one trusted layer. We can see not just what changed in CX metrics, but why it changed, down to topic clusters, sentiment drivers, and automation impact.If you’re serious about CX improvement and not just reporting vanity metrics, Maven gives you the clearest signal I’ve seen.
What do you dislike about the product?
There’s a lot of depth, so it takes some exploration to fully unlock everything—but that’s more a strength than a drawback.
What problems is the product solving and how is that benefiting you?
Ask Maven is a standout feature. Being able to ask natural-language questions and instantly get charts and insights without waiting on BI teams has saved us weeks of analysis time. Leadership now makes decisions in hours instead of review cycles.The automation ROI visibility is also incredibly strong. We can track autonomous resolution, handle time improvements, and identify exactly which issues should be automated next based on real usage patterns
Ken H.
Finally an AI platform that actually resolves customer issues end-to-end
Reviewed on Feb 01, 2026
Review provided by G2
What do you like best about the product?
Maven AGI gives us the chance of resolving issues instead of just deflecting tickets. The unified reasoning engine is a game change in our case. Our agents behave consistently across chat, email, and internal tools without us rebuilding complex workflows. The knowledge retrieval is extremely reliable with no mixed-version. It answers or hallucinates, which was a major problem with previous tools.
What do you dislike about the product?
Because Maven is so flexible, there’s a learning curve when you first start designing more advanced agent behaviors. That said, the simulation and testing tools help a lot.
What problems is the product solving and how is that benefiting you?
Integration was fast and painless. Maven sits on top of our existing stack (Salesforce, Zendesk, Slack) and will live in days, not months. The ability for agents to take real actions—refunds, updates, calculations—has dramatically reduced handoffs and escalations.If you’re serious about automating customer journeys, not just adding a chatbot then definitely Maven is absolutely worth evaluating.
Information Technology and Services
Robust Support and Security, But Pricey and Maintenance-Heavy
Reviewed on Dec 24, 2025
Review provided by G2
What do you like best about the product?
Its an enterprise level customer support for large data support and operations.
Security standards are good.
Security standards are good.
What do you dislike about the product?
Pricing is not good and Need continuous maintenance.
What problems is the product solving and how is that benefiting you?
AI automation helps us built flows.
AI made us easy to interact with large support teams and complex customer queries.
AI made us easy to interact with large support teams and complex customer queries.
Ethan E.
Unified Interface That Streamlines Workflows
Reviewed on Dec 19, 2025
Review provided by G2
What do you like best about the product?
This product offers a unified interface that consolidates multiple fragmented systems, helping to minimize the need for constant context switching.
What do you dislike about the product?
The high cost of advanced AI workflow tools and analytics can be a significant barrier, especially for smaller firms. Premium pricing often makes it difficult for these businesses to access and implement such technologies.
What problems is the product solving and how is that benefiting you?
AI-powered workflows streamline the process of drafting documents, automatically track time, send reminders, and handle billing, all aimed at maximizing revenue capture. The client portal provides real-time access to case statuses, secure messaging, documents, and payment options, enhancing both transparency and convenience.
pratik k.
Great Automation Tool with Room for Small Improvements
Reviewed on Nov 18, 2025
Review provided by G2
What do you like best about the product?
Maven AGI stands out for its powerful automation capabilities and intuitive, user-friendly interface. I really appreciate how easy it is to build workflows without needing deep technical skills everything feels streamlined and efficient. The platform’s AI driven insights help me make faster, smarter decisions, and the reliability of the system has noticeably improved our team’s productivity. Their support team is also responsive and genuinely helpful, which makes the overall experience even better.
What do you dislike about the product?
Overall, Maven AGI is very solid, but there are a few areas where it could improve. Some advanced features take a bit of time to learn, and the documentation doesn’t always go deep enough when you need more detailed guidance
What problems is the product solving and how is that benefiting you?
Maven AGI helps me automate tasks that used to take a lot of manual effort, especially when it comes to organizing data, running repetitive workflows, and getting quick insights without digging through multiple tools. It centralizes everything in one place, which saves me time and reduces errors. The biggest benefit is how much smoother my day-to-day work has become processes that used to take hours now take minutes, and I can focus more on strategy instead of busywork. Overall, it’s helped increase both productivity and clarity in my workflow.