Maven AGI Agent Platform
Maven AGIReviews from AWS customer
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The first CX analytics platform that actually explains why things are happening
What do you like best about the product?
Maven’s real-time analytics completely changed how we understand customer experience. Instead of stitching together dashboards from multiple tools, everything—automation, human interactions, sentiment, and outcomes—lives in one trusted layer. We can see not just what changed in CX metrics, but why it changed, down to topic clusters, sentiment drivers, and automation impact.If you’re serious about CX improvement and not just reporting vanity metrics, Maven gives you the clearest signal I’ve seen.
What do you dislike about the product?
There’s a lot of depth, so it takes some exploration to fully unlock everything—but that’s more a strength than a drawback.
What problems is the product solving and how is that benefiting you?
Ask Maven is a standout feature. Being able to ask natural-language questions and instantly get charts and insights without waiting on BI teams has saved us weeks of analysis time. Leadership now makes decisions in hours instead of review cycles.The automation ROI visibility is also incredibly strong. We can track autonomous resolution, handle time improvements, and identify exactly which issues should be automated next based on real usage patterns
Finally an AI platform that actually resolves customer issues end-to-end
What do you like best about the product?
Maven AGI gives us the chance of resolving issues instead of just deflecting tickets. The unified reasoning engine is a game change in our case. Our agents behave consistently across chat, email, and internal tools without us rebuilding complex workflows. The knowledge retrieval is extremely reliable with no mixed-version. It answers or hallucinates, which was a major problem with previous tools.
What do you dislike about the product?
Because Maven is so flexible, there’s a learning curve when you first start designing more advanced agent behaviors. That said, the simulation and testing tools help a lot.
What problems is the product solving and how is that benefiting you?
Integration was fast and painless. Maven sits on top of our existing stack (Salesforce, Zendesk, Slack) and will live in days, not months. The ability for agents to take real actions—refunds, updates, calculations—has dramatically reduced handoffs and escalations.If you’re serious about automating customer journeys, not just adding a chatbot then definitely Maven is absolutely worth evaluating.
Robust Support and Security, But Pricey and Maintenance-Heavy
What do you like best about the product?
Its an enterprise level customer support for large data support and operations.
Security standards are good.
Security standards are good.
What do you dislike about the product?
Pricing is not good and Need continuous maintenance.
What problems is the product solving and how is that benefiting you?
AI automation helps us built flows.
AI made us easy to interact with large support teams and complex customer queries.
AI made us easy to interact with large support teams and complex customer queries.
Unified Interface That Streamlines Workflows
What do you like best about the product?
This product offers a unified interface that consolidates multiple fragmented systems, helping to minimize the need for constant context switching.
What do you dislike about the product?
The high cost of advanced AI workflow tools and analytics can be a significant barrier, especially for smaller firms. Premium pricing often makes it difficult for these businesses to access and implement such technologies.
What problems is the product solving and how is that benefiting you?
AI-powered workflows streamline the process of drafting documents, automatically track time, send reminders, and handle billing, all aimed at maximizing revenue capture. The client portal provides real-time access to case statuses, secure messaging, documents, and payment options, enhancing both transparency and convenience.
Great Automation Tool with Room for Small Improvements
What do you like best about the product?
Maven AGI stands out for its powerful automation capabilities and intuitive, user-friendly interface. I really appreciate how easy it is to build workflows without needing deep technical skills everything feels streamlined and efficient. The platform’s AI driven insights help me make faster, smarter decisions, and the reliability of the system has noticeably improved our team’s productivity. Their support team is also responsive and genuinely helpful, which makes the overall experience even better.
What do you dislike about the product?
Overall, Maven AGI is very solid, but there are a few areas where it could improve. Some advanced features take a bit of time to learn, and the documentation doesn’t always go deep enough when you need more detailed guidance
What problems is the product solving and how is that benefiting you?
Maven AGI helps me automate tasks that used to take a lot of manual effort, especially when it comes to organizing data, running repetitive workflows, and getting quick insights without digging through multiple tools. It centralizes everything in one place, which saves me time and reduces errors. The biggest benefit is how much smoother my day-to-day work has become processes that used to take hours now take minutes, and I can focus more on strategy instead of busywork. Overall, it’s helped increase both productivity and clarity in my workflow.
Seamless Onboarding, Outstanding Results
What do you like best about the product?
Maven AGI has made it possible for our AI agent, Maria, to achieve a high resolution rate while allowing our human agents to focus on more complex, high-value client needs.
The onboarding process was seamless, and the ongoing support from Maven AGI has helped us continuously improve Maria’s performance through targeted prompt training.
As a result, Maria is not just a tool in our stack… she is a trusted member of our support team who delivers measurable client satisfaction.
The onboarding process was seamless, and the ongoing support from Maven AGI has helped us continuously improve Maria’s performance through targeted prompt training.
As a result, Maria is not just a tool in our stack… she is a trusted member of our support team who delivers measurable client satisfaction.
What do you dislike about the product?
There is nothing I dislike about working with Maven.
My only wish is that we had discovered them sooner, given the positive impact Maria has had on our support operations and client experience. Their expertise, responsiveness, and collaborative approach have exceeded every expectation.
My only wish is that we had discovered them sooner, given the positive impact Maria has had on our support operations and client experience. Their expertise, responsiveness, and collaborative approach have exceeded every expectation.
What problems is the product solving and how is that benefiting you?
Maven is helping us deliver faster, more accurate resolutions to client questions, which has significantly improved the overall support experience.
Beyond powering Maria, our AI agent, they are investing in our human support team by teaching them how to become prompt experts who can continually enhance the system’s capabilities.
This not only drives measurable improvements in Maria’s performance, it also builds lasting skill sets within our team that strengthen our long-term support strategy.
Beyond powering Maria, our AI agent, they are investing in our human support team by teaching them how to become prompt experts who can continually enhance the system’s capabilities.
This not only drives measurable improvements in Maria’s performance, it also builds lasting skill sets within our team that strengthen our long-term support strategy.
Making work more seamless
What do you like best about the product?
Maven is a highly effective tool designed to enhance client service by streamlining workflows. It facilitates faster resolutions by considering all the sources provided to it and includes the source of its answers, allowing you to verify the information before sharing it.
What do you dislike about the product?
It's an amazing tool to use and is beginner-friendly. However, please keep in mind that you'll always need to double-check the answers it provides and make sure you have all your resources up to date.
What problems is the product solving and how is that benefiting you?
Finding answer faster and all available sources related to the topic.
Hugely Impactful Customer Engagement Tech
What do you like best about the product?
First off - the team at Maven AGI is amazing, crazy responsive and easy to work with. I'll be listing the fact that MavenAGI is an early stage company in both the positives and the negatives for the sake of this review - but in the positive column, they are incredibly open to feedback and you can tell that the teams work closely together to solve issues quickly.
We started our implementation of maven roughly 3 months ago and have since launched it within our knowledge base and most recently, an in-app chatbot. The implementation took a bit longer than I thought it might, but a big part of that time was due to ensuring proper training of the model and making adjustments to how the bot interacted with users.
The platform itself has a lot of great functionality and flexibility when it comes to installing AI interfaces into your ecosystem and integrating your knowledge into the platform for training. The team has also been very helpful in getting new, bespoke integrations into our tech stack stood up - which I value greatly.
We are now at the point where Maven is integrated into our daily activities, helping us to monitor our customers' interactions with us and also to ensure that our documentation keeps improving due to the feedback we are getting from the platform.
We started our implementation of maven roughly 3 months ago and have since launched it within our knowledge base and most recently, an in-app chatbot. The implementation took a bit longer than I thought it might, but a big part of that time was due to ensuring proper training of the model and making adjustments to how the bot interacted with users.
The platform itself has a lot of great functionality and flexibility when it comes to installing AI interfaces into your ecosystem and integrating your knowledge into the platform for training. The team has also been very helpful in getting new, bespoke integrations into our tech stack stood up - which I value greatly.
We are now at the point where Maven is integrated into our daily activities, helping us to monitor our customers' interactions with us and also to ensure that our documentation keeps improving due to the feedback we are getting from the platform.
What do you dislike about the product?
This is where 'early stage' comes back into my review. There are some usability things that don't necessarily impact the core functionality of the platform - but are usability issues on the back-end.
One area this comes up quite frequently is the Filtering functionality. Fundamentally speaking - filters and views don't 'stick' - which ads several clicks every action and adds up over time.
The other thing I'll say is that there are several different "places" in the app where daily activities occur and requires pro-active checking of various pages to ensure we are actively monitoring the tool's performance. This isn't a massive deal and we have operationalized how we do our daily work in the tool - but there's no single place to work through these items (Conversations, Inbox, Events).
One area this comes up quite frequently is the Filtering functionality. Fundamentally speaking - filters and views don't 'stick' - which ads several clicks every action and adds up over time.
The other thing I'll say is that there are several different "places" in the app where daily activities occur and requires pro-active checking of various pages to ensure we are actively monitoring the tool's performance. This isn't a massive deal and we have operationalized how we do our daily work in the tool - but there's no single place to work through these items (Conversations, Inbox, Events).
What problems is the product solving and how is that benefiting you?
Customer-facing chatbot to help customers in-app as well as a support co-pilot to help agents answer questions. It's early days - so we don't have concrete ticket deflection metrics yet - but after some initial stumbles, the app is providing more reliable answers to customers and we are seeing an increase in usage.
Great conversational Support experiences and productivity increases through Co-Pilot!
What do you like best about the product?
Powerful product that's quickly iterated on with a reliable, transparent roadmap that allows us to plan our own improvements in partnership. Our Maven account team are very engaged with our ambitions and the features we need to see for success; working collaboratively with us on pushing new experiences to our users.
In combination, Maven gives us excellent enablement for our support reps through co-pilot and also natural, conversational support directly to our users through their chatbot.
In combination, Maven gives us excellent enablement for our support reps through co-pilot and also natural, conversational support directly to our users through their chatbot.
What do you dislike about the product?
Their focus on shipping new features and products can mean documentation lags and features like insights and data reporting can follow behind, so we find ourselves relying on our account team more than we'd like for information and specifics (though they're super responsive!)
What problems is the product solving and how is that benefiting you?
We're using Maven today to address two specific opportunities in our support experience:
1. Reducing the time taken to answer transactional, what if and how to support questions. These are quick answer conversational questions that historically have required a human to answer and added wait times to our overall experience. With Mavens chatbot experience today we're allowing users to self-serve an increasing amount of these lighter wait questions, improving their experience and reducing the volume that reaches out team. We've found Maven to outperform our previous chatbot provider as well as others we compared in A/B testing.
2. Increasing the context that our support representatives have when reviewing tickets. Maven co-pilot summarizes complex user questions, including previous correspondence, and recommends initial responses based on a combination of our knowledge base, internal SOPs and external documentation. Running Maven alongside our tickets has unlocked a 25-30% increase in representative productivity while reducing the effort involved significantly in reviewing case details, identifying relevant workflows and doing initial troubleshooting.
1. Reducing the time taken to answer transactional, what if and how to support questions. These are quick answer conversational questions that historically have required a human to answer and added wait times to our overall experience. With Mavens chatbot experience today we're allowing users to self-serve an increasing amount of these lighter wait questions, improving their experience and reducing the volume that reaches out team. We've found Maven to outperform our previous chatbot provider as well as others we compared in A/B testing.
2. Increasing the context that our support representatives have when reviewing tickets. Maven co-pilot summarizes complex user questions, including previous correspondence, and recommends initial responses based on a combination of our knowledge base, internal SOPs and external documentation. Running Maven alongside our tickets has unlocked a 25-30% increase in representative productivity while reducing the effort involved significantly in reviewing case details, identifying relevant workflows and doing initial troubleshooting.
Game-Changer for Scalable, Intelligent Customer Operations
What do you like best about the product?
Maven AGI has completely transformed how we approach automation and customer insights. It goes beyond traditional AI tools by combining conversational intelligence with powerful orchestration features. We’ve used it to streamline internal processes, improve ticket triage, and proactively identify gaps in our knowledge base.
Implementation was incredibly smooth — we were up and running with meaningful use cases in days, not weeks. The no-code interface makes it easy to build and iterate on AI agents without needing developer support.
One of the most impressive outcomes: we've seen an 18% reduction in support tickets since rolling out Maven AGI, thanks to better self-service, proactive guidance, and intelligent routing.
The support from the Maven team is exceptional — proactive, collaborative, and genuinely invested in our success.
Implementation was incredibly smooth — we were up and running with meaningful use cases in days, not weeks. The no-code interface makes it easy to build and iterate on AI agents without needing developer support.
One of the most impressive outcomes: we've seen an 18% reduction in support tickets since rolling out Maven AGI, thanks to better self-service, proactive guidance, and intelligent routing.
The support from the Maven team is exceptional — proactive, collaborative, and genuinely invested in our success.
What do you dislike about the product?
It’s hard to find a downside. If anything, the tool is evolving so fast that sometimes features arrive before we’ve even finished exploring the last set — but that's a good problem to have. We’d love even deeper integrations with more niche tools in our stack, but the open architecture means workarounds are usually possible.
What problems is the product solving and how is that benefiting you?
Maven AGI is helping us solve some of the biggest challenges in customer operations — repetitive queries, inefficient triage, and a lack of visibility into knowledge gaps.
Before Maven AGI, our support team was spending too much time manually sorting tickets, handling the same types of questions, and identifying patterns reactively. Now, we’re leveraging AI agents to automate triage, surface relevant content instantly, and proactively flag emerging trends and content gaps based on real customer interactions. This has led to a measurable 18% reduction in support tickets and much faster resolution times, all while enabling better self-service outcomes for our customers.
Beyond customer-facing benefits, Maven AGI is a game-changer internally. It brings critical knowledge directly to employees, reducing time spent searching across documents, Slack threads, and help articles. This has significantly lowered context-switching and improved onboarding — new starters are getting up to speed faster than ever because they can simply ask questions and get accurate, real-time answers based on live company knowledge. It’s become a core part of how we work and learn across teams.
Maven AGI isn't just solving one problem — it’s creating a smarter, more efficient way to operate across the entire organization.
Before Maven AGI, our support team was spending too much time manually sorting tickets, handling the same types of questions, and identifying patterns reactively. Now, we’re leveraging AI agents to automate triage, surface relevant content instantly, and proactively flag emerging trends and content gaps based on real customer interactions. This has led to a measurable 18% reduction in support tickets and much faster resolution times, all while enabling better self-service outcomes for our customers.
Beyond customer-facing benefits, Maven AGI is a game-changer internally. It brings critical knowledge directly to employees, reducing time spent searching across documents, Slack threads, and help articles. This has significantly lowered context-switching and improved onboarding — new starters are getting up to speed faster than ever because they can simply ask questions and get accurate, real-time answers based on live company knowledge. It’s become a core part of how we work and learn across teams.
Maven AGI isn't just solving one problem — it’s creating a smarter, more efficient way to operate across the entire organization.
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