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ProServ

Overview

Description: Unlock the true potential of Zendesk with our tailored Professional Services offering. Whether you're a new user looking to implement Zendesk for the first time or an existing user seeking to optimize your customer support processes, our comprehensive services are designed to empower your team and enhance customer satisfaction.

Key Features: 1. Strategic Consultation:

  • Collaborative sessions to understand your unique business needs and align Zendesk with your goals.
  • Strategic roadmapping to ensure Zendesk is a perfect fit for your customer support vision.

2. Implementation Excellence:

  • Expert guidance through the entire implementation process, ensuring a seamless and efficient deployment.
  • On-site or remote support based on your organizational preferences.

3. Customization Expertise:

  • Tailoring Zendesk to fit your specific workflows and business processes.
  • Development of custom apps, fields, and automations for a personalized experience.

4. Integration Services:

  • Seamless integration of Zendesk with other tools and platforms in your tech stack.
  • Custom API development to facilitate data flow and enhance interoperability.

5. Project Management Excellence:

  • Dedicated project managers to oversee the entire Zendesk deployment, ensuring timely and transparent communication.
  • Regular updates and progress reporting to keep you informed.

6. Continuous Support and Maintenance:

  • Proactive and reactive technical support for swift issue resolution.
  • Regular software updates and maintenance to keep Zendesk optimized and secure.

7. Performance Optimization:

  • Continuous monitoring of Zendesk performance to identify and address potential bottlenecks.
  • Recommendations and adjustments for optimal system efficiency.

8. Analytics and Reporting Brilliance:

  • Configuration of custom reports and dashboards for actionable insights.
  • Empowering your team to make data-driven decisions for improved customer support.
Sold by Samsung SDS America, Inc
Categories
CRM
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

Why Choose Us: Our team of Zendesk experts is dedicated to ensuring that you get the most out of your customer support platform. We are committed to your success, providing not just a service but a partnership for long-term excellence in customer support. Transform your customer support journey – choose Zendesk Professional Services and take the next step towards providing extraordinary customer experiences.

Free assessment

Contact us: Our customer experience assessment team will guide you through the entire process and equip you with a roadmap for success.

Reach out to us at: brightics.cs@samsung.com