Listing Thumbnail

    Fenix Intelligent Delivery

     Info
    Improve customer shopping experience, conversion and profits
    Listing Thumbnail

    Fenix Intelligent Delivery

     Info

    Overview

    Play video

    Per the latest market research, one of the biggest reasons shoppers abandon their carts is due to a lack of clarity for accurate delivery dates. Shoppers are demanding that visibility early in the shopping journey, just like top retailers in the world. The stakes have never been higher to address this critical shopper's need. Retailers and brands deal with ever-increasing shoppers delivery expectations, customer acquisition costs, and increased carrier fees. Successfully competing and growing in this environment requires an enterprise-level platform that can use AI and your data insights to optimize every shopper's journey dynamically. It ensures that you provide the best possible experience to your shoppers, resulting in topline growth without sacrificing profitability. The FenixCommerce Intelligent Delivery Platform addresses both of these issues by providing your shoppers with accurate Estimated Delivery Dates and Smart Shipping Costs while giving your fulfillment team powerful tools to help them hit those EDDs using the lowest-cost-possible shipping services.

    Highlights

    • Accurate Estimated Delivery Dates set clear expectations: Improve conversion, reduce customer inquiries, and provide a personalized experience to each shopper with accurate EDDs in your checkout.
    • Customize your checkout based on your business: Personalize your checkout for each shopper by presenting your choice of actual rates, flat rates, table-based rates, and promotional shipping offer like free shipping based on customer segments like first time buyers, loyal customers and many more.
    • Save money on shipping with real-time carrier rate shopping: Connect your carrier accounts and let the IDP do the rest. The IDP can rate-shop every shipment (including dimensional weights and split/combined orders) in real-time to select the most cost-effective carrier/service that will support the shipping option chosen by the customer.

    Details

    Categories

    Delivery method

    Pricing

    Fenix Intelligent Delivery

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (1)

     Info
    Dimension
    Description
    Cost/month
    Premium
    Brands Looking to increase revenue conversion
    $1,429.00

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Support

    Vendor support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    0%
    0%
    0%
    0%
    0%
    0 AWS reviews
    |
    3 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Retail

    Fenix works to help your business and offers a decent amount of features

    Reviewed on Oct 18, 2023
    Review provided by G2
    What do you like best about the product?
    Responsive to customers needs and they try to consider special requests. ETA for products and shipping costs based on item volume has been nice to have. Integration seems fairly easy and, once you understand the site layout, it's easy to use.
    What do you dislike about the product?
    Shipping costs often fail to be accurate when large # of small items are on the order. Have to email a CSV file update for dimensions instead of being able to upload them or update individual products through the site.
    What problems is the product solving and how is that benefiting you?
    Close to accurate Shipping Costs and accurate ETA dates has helped customers feel confident about purchasing with us.
    Jeff S.

    Fenix delivery date system is GREAT!

    Reviewed on Oct 18, 2023
    Review provided by G2
    What do you like best about the product?
    Fenix is easy to work with.
    Akhilesh Srivastava helped us integrate their system with our systems. Easy to use with ChannelAdvisor.com and BigCommerce.com . Very ganular on a per SKU basis. What we needed.
    What do you dislike about the product?
    No downside. Very good programers. Easy to implement.
    What problems is the product solving and how is that benefiting you?
    We show the date you will receive the product, on the SKU (product) webpage, just like Amazon.
    Raphael N.

    Improved Conversion with data driven Delivery Expectations

    Reviewed on Oct 12, 2023
    Review provided by G2
    What do you like best about the product?
    We're seeing significant improvement in the Product Detail, Cart, and Checkout conversion just by displaying data-driven Delivery Predictions. It's simply harnessing data we already have to crunch product attributes (weight, dims) along with multi-origin, carrier, and destination data so shoppers know what to expect when placing their orders. It brings in additional live data points (holidays, carrier conditions, and more) to give the store confidence in making these predictions.

    By tailoring these options further, profitability is increased. For example time frames on free shipping can be tailored based on conditions and Upselling to the next paid shipping level can be achieved. It truly has provided ChessHouse.com with an experience that is better for the customer and more cost effective and intelligent for the merchant.
    What do you dislike about the product?
    The product could be more intuitive from an admin standpoint. But the support team is very responsive.
    What problems is the product solving and how is that benefiting you?
    Shopper inquiries by phone and email were nearly eliminated by adding this information in the shopping experience.

    It's harnessing data we already have + carrier and additional datapoints to provide a more tailored and helpful experience to the customer.

    It's helping us avoid shopping offerings that are senseless or confusing to customers.
    View all reviews