Sold by: Fenixcommerce
Improve customer shopping experience, conversion and profits
Sold by: Fenixcommerce
Overview
Per the latest market research, one of the biggest reasons shoppers abandon their carts is due to a lack of clarity for accurate delivery dates. Shoppers are demanding that visibility early in the shopping journey, just like top retailers in the world. The stakes have never been higher to address this critical shopper's need. Retailers and brands deal with ever-increasing shoppers delivery expectations, customer acquisition costs, and increased carrier fees. Successfully competing and growing in this environment requires an enterprise-level platform that can use AI and your data insights to optimize every shopper's journey dynamically. It ensures that you provide the best possible experience to your shoppers, resulting in topline growth without sacrificing profitability. The FenixCommerce Intelligent Delivery Platform addresses both of these issues by providing your shoppers with accurate Estimated Delivery Dates and Smart Shipping Costs while giving your fulfillment team powerful tools to help them hit those EDDs using the lowest-cost-possible shipping services.
Highlights
- Accurate Estimated Delivery Dates set clear expectations: Improve conversion, reduce customer inquiries, and provide a personalized experience to each shopper with accurate EDDs in your checkout.
- Customize your checkout based on your business: Personalize your checkout for each shopper by presenting your choice of actual rates, flat rates, table-based rates, and promotional shipping offer like free shipping based on customer segments like first time buyers, loyal customers and many more.
- Save money on shipping with real-time carrier rate shopping: Connect your carrier accounts and let the IDP do the rest. The IDP can rate-shop every shipment (including dimensional weights and split/combined orders) in real-time to select the most cost-effective carrier/service that will support the shipping option chosen by the customer.
Details
Features and programs
Financing for AWS Marketplace purchases
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Premium | Brands Looking to increase revenue conversion | $1,429.00 |
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
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Customer reviews
Retail
I increase my sales
Reviewed on Jan 23, 2025
Review provided by G2
What do you like best about the product?
It improves the user experience and the transparency and security of the site and allows you as a business owner to see what is happening in your store.
What do you dislike about the product?
It has many functions, which takes time to learn to get the most out of the tool.
What problems is the product solving and how is that benefiting you?
Clarity in the processes and management of the online store internally and externally
Leave a comment0 comments
Retail
Fenix works to help your business and offers a decent amount of features
Reviewed on Oct 18, 2023
Review provided by G2
What do you like best about the product?
Responsive to customers needs and they try to consider special requests. ETA for products and shipping costs based on item volume has been nice to have. Integration seems fairly easy and, once you understand the site layout, it's easy to use.
What do you dislike about the product?
Shipping costs often fail to be accurate when large # of small items are on the order. Have to email a CSV file update for dimensions instead of being able to upload them or update individual products through the site.
What problems is the product solving and how is that benefiting you?
Close to accurate Shipping Costs and accurate ETA dates has helped customers feel confident about purchasing with us.
Jeff S.
Fenix delivery date system is GREAT!
Reviewed on Oct 18, 2023
Review provided by G2
What do you like best about the product?
Fenix is easy to work with.
Akhilesh Srivastava helped us integrate their system with our systems. Easy to use with ChannelAdvisor.com and BigCommerce.com . Very ganular on a per SKU basis. What we needed.
Akhilesh Srivastava helped us integrate their system with our systems. Easy to use with ChannelAdvisor.com and BigCommerce.com . Very ganular on a per SKU basis. What we needed.
What do you dislike about the product?
No downside. Very good programers. Easy to implement.
What problems is the product solving and how is that benefiting you?
We show the date you will receive the product, on the SKU (product) webpage, just like Amazon.
Raphael N.
Improved Conversion with data driven Delivery Expectations
Reviewed on Oct 12, 2023
Review provided by G2
What do you like best about the product?
We're seeing significant improvement in the Product Detail, Cart, and Checkout conversion just by displaying data-driven Delivery Predictions. It's simply harnessing data we already have to crunch product attributes (weight, dims) along with multi-origin, carrier, and destination data so shoppers know what to expect when placing their orders. It brings in additional live data points (holidays, carrier conditions, and more) to give the store confidence in making these predictions.
By tailoring these options further, profitability is increased. For example time frames on free shipping can be tailored based on conditions and Upselling to the next paid shipping level can be achieved. It truly has provided ChessHouse.com with an experience that is better for the customer and more cost effective and intelligent for the merchant.
By tailoring these options further, profitability is increased. For example time frames on free shipping can be tailored based on conditions and Upselling to the next paid shipping level can be achieved. It truly has provided ChessHouse.com with an experience that is better for the customer and more cost effective and intelligent for the merchant.
What do you dislike about the product?
The product could be more intuitive from an admin standpoint. But the support team is very responsive.
What problems is the product solving and how is that benefiting you?
Shopper inquiries by phone and email were nearly eliminated by adding this information in the shopping experience.
It's harnessing data we already have + carrier and additional datapoints to provide a more tailored and helpful experience to the customer.
It's helping us avoid shopping offerings that are senseless or confusing to customers.
It's harnessing data we already have + carrier and additional datapoints to provide a more tailored and helpful experience to the customer.
It's helping us avoid shopping offerings that are senseless or confusing to customers.