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Fenix Intelligent Delivery

Fenixcommerce | 1

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External reviews

4 reviews
from G2

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    Retail

I increase my sales

  • January 23, 2025
  • Review provided by G2

What do you like best about the product?
It improves the user experience and the transparency and security of the site and allows you as a business owner to see what is happening in your store.
What do you dislike about the product?
It has many functions, which takes time to learn to get the most out of the tool.
What problems is the product solving and how is that benefiting you?
Clarity in the processes and management of the online store internally and externally

    Retail

Fenix works to help your business and offers a decent amount of features

  • October 18, 2023
  • Review verified by G2

What do you like best about the product?
Responsive to customers needs and they try to consider special requests. ETA for products and shipping costs based on item volume has been nice to have. Integration seems fairly easy and, once you understand the site layout, it's easy to use.
What do you dislike about the product?
Shipping costs often fail to be accurate when large # of small items are on the order. Have to email a CSV file update for dimensions instead of being able to upload them or update individual products through the site.
What problems is the product solving and how is that benefiting you?
Close to accurate Shipping Costs and accurate ETA dates has helped customers feel confident about purchasing with us.

    Jeff S.

Fenix delivery date system is GREAT!

  • October 18, 2023
  • Review verified by G2

What do you like best about the product?
Fenix is easy to work with.
Akhilesh Srivastava helped us integrate their system with our systems. Easy to use with ChannelAdvisor.com and BigCommerce.com . Very ganular on a per SKU basis. What we needed.
What do you dislike about the product?
No downside. Very good programers. Easy to implement.
What problems is the product solving and how is that benefiting you?
We show the date you will receive the product, on the SKU (product) webpage, just like Amazon.

    Raphael N.

Improved Conversion with data driven Delivery Expectations

  • October 12, 2023
  • Review provided by G2

What do you like best about the product?
We're seeing significant improvement in the Product Detail, Cart, and Checkout conversion just by displaying data-driven Delivery Predictions. It's simply harnessing data we already have to crunch product attributes (weight, dims) along with multi-origin, carrier, and destination data so shoppers know what to expect when placing their orders. It brings in additional live data points (holidays, carrier conditions, and more) to give the store confidence in making these predictions.

By tailoring these options further, profitability is increased. For example time frames on free shipping can be tailored based on conditions and Upselling to the next paid shipping level can be achieved. It truly has provided ChessHouse.com with an experience that is better for the customer and more cost effective and intelligent for the merchant.
What do you dislike about the product?
The product could be more intuitive from an admin standpoint. But the support team is very responsive.
What problems is the product solving and how is that benefiting you?
Shopper inquiries by phone and email were nearly eliminated by adding this information in the shopping experience.

It's harnessing data we already have + carrier and additional datapoints to provide a more tailored and helpful experience to the customer.

It's helping us avoid shopping offerings that are senseless or confusing to customers.

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