Sold by: AC3
AC3 & New Relic's Observability Platform Accelerator is designed to provide customers with a structured, expert-led evaluation of their observability platform implementation, and to provide the first steps towards Site Reliability Engineering (SRE) best practice dashboards and alerts which can then be templatised. Using AC3’s proprietary Observability Maturity Methodology, the assessment measures current effectiveness against best practices and identifies a roadmap to uplift maturity and transition from reactive monitoring to proactive, customer-centric observability and then delivers the first steps on this journey.
Overview
- An experienced AC3 observability consultant will engage with the customer’s IT and operations teams to assess current platform coverage, instrumentation, and service boundaries. AC3 will work collaboratively with key stakeholders to align observability improvements with business-critical services and customer experience goals.
- The outcome is a curated Observability Platform Accelerator report that highlights baseline metrics, service level objectives (SLOs), and actionable recommendations to improve performance monitoring and avoid production outages and provides the first steps in curated SRE best practice alerts and dashboards. The assessment component leverages existing instrumentation and platforms to deliver maximum value with minimal disruption. AC3’s proven methodology balances strategic insight with practical implementation, ensuring customers receive clear direction and measurable outcomes.
Highlights
- Kick-off Workshop AC3 will run a workshop to understand the customer’s systems, integrations, and current observability platform coverage. Identify any significant gaps or omissions in existing implementation. Establish the importance of observability in monitoring key services.
- Observability Assessment and Enablement Identify service boundaries to be monitored. Set and measure customer service boundary baselines using existing instrumentation. Review Google SRE Golden Signals to form initial SLOs. Calculate baseline SLO scores to reflect current service performance. Create up to 2 executive dashboards to visualise customer experience. Develop up to 10 alert conditions to track deviations from SLOs and escalate potential issues.
- Reporting and Presentation Deliver a summary report and present findings to key stakeholders and SMEs. Report includes: Executive summary Observability maturity level Key service boundary analysis SLO scoring and performance insights Recommendations for proactive monitoring and alerting.
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Duration of customer involvement Throughout the engagement this is expected to be approximately three (3) days, with flexibility to extend based on customer availability and scope.
Purchasing The Observability Platform Accelerator is a fixed price engagement.
Co-requisite Customers need an existing New Relic subscription to qualify for this service.
Enablement The Observability Platform Accelerator activities will be initiated after receipt of an email approval from the customer to proceed with the engagement.
Email us: marketing@ac3.com.au
Talk to us: 1300 223 999
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